Sugar Notch 3 Stars Hotels

"We had a great stay"

"Bathrooms were dirty still hair and dirt from previous guest. Staff was absent at front desk waited 20 minutes to check in."

"Property maintenance is poor. Work repair is done cheap and sloppy. Property shows age. Breakfast is dull and nothing noteworthy."

"My kids named the cockroach we met when opening the door to our room. The carpet, sofa, and chair were torn and stained. Living area needs a makeover, probably the worst I’ve ever stayed in. The room smelled of someone’s old dog. The kitchen, bedrooms, and bathroom were nice and clean as expected. The breakfast was decent. I like the 2 bedrooms because i was traveling with kids and extended family. "

"Great balcony view helpful staff"

"Loud area, the room smelled of smoke even though it's listed as a non-smoking room."

"Pool and hot tub was great hotel staff was friendly and speedy"

"We drove 4 hours and upon check in they informed us the water park was NOT included in stay. The room was filthy ( bathtub had hairs in it, toilet was dirty, and the bed sheets were stained). Our room key was assigned to other guests whom walked into our room while we were still inside. Every guest we encountered told us to not waste money on the water park- it’s filthy and water heaters are always broken. We decided to leave 4 hours after arriving, to drive back home another 4 hours. When we informed the front desk of our reasons for leaving and requesting refund, they told us we would have to email the manager because there was no one there to authorize a refund. After going back and forth for a while, my husband agreed to to allow them to charge one night ( we were supposed to be there for 2 nights), they agreed and put a refund request form in for the 2nd night. Although they charged us for one night we still decided to leave with our kids. It was absolutely a horrible experience, my 3 yr old and autistic 13 yr old were devastated and tired. My 3 yr old celebrated his birthday in the car since he couldn’t have his celebration at the resort as we planned. We will NEVER recommend them to anyone. "