Scranton 3 Stars Hotels

"Room was good. Pull out mattress was disappointing. Thankfully they had an extra mattress topper for the regular beds or it would not have been usable. Lobby, exterior, and parking lot are all dated. There's nothing special about the breakfast options and fewer options than many other hotels we've stayed at. You have to be very careful in the parking lot due to potholes. The main doors are broken, so we had to use the breakfast doors immediately adjacent to the smoking chair. The sidewalk isn't smooth, so getting the luggage cart in/out was difficult between breaks in the sidewalk and the chewy parking lot. All that said, the room (what really matters) was fine and the people were nice. Unfortunately, our stay was tainted by a random $34 charge on the bill. I hadn't checked out yet and inquired at the front desk. They couldn't explain it and didn't volunteer to refund it. I had to request the refund. The refund was immediately processed, but the person at the desk had no explanation for the charge and that's suspicious. She thought it was an incidental hold, but that amount is $31 and this was $34. I also saw the $31 as pending, this was not an incidental hold. She confirmed it wasn't a late checkout fee because they don't charge for that & our Marriott status allows for late checkouts. The line item name on the bill didn't explain the charge. I'm glad I saw it before I left, but trust was hurt."

"Staff was very friendly. Pool area needs work"

"Spacious room, very clean, attractive decor in room and all areas. Only down-side- the water pressure and temperature were seriously lacking. Took 5+ minutes for water to heat up even moderately acceptable."

"The parking lot was easy to get in and out of. Staff was very friendly. Couldn't beat the breakfast for the price."

"Nice staff and clean rooms."

"The room was clean, and the service was great. Would stay there again. "

"At check in i was told i needed to pay the difference in price between the expedia rate and rate of the hotel that night. I had to show proof of my expedia payment and the clerk indicated that he would need to inform his manager."

"The section we stayed in was ran down and old. The bathrooms in the lobby were locked and could not be used and the elevator was shut down. The breakfast and breakfast staff were great though. "