「When I arrived at the property, I was told that my room was not available. I had booked a queen suite 10 months prior to the stay. I asked for a partial refund, and the manager refused. They wanted to give me two rooms instead of a suite. I was traveling with my son and didn’t want him staying alone. I was given the excuse of being overbooked and then another excuse that there was water damage to the room. When I arrived, there was not a manger on site.」
「When I arrived at the property, I was told that my room was not available. I had booked a queen suite 10 months prior to the stay. I asked for a partial refund, and the manager refused. They wanted to give me two rooms instead of a suite. I was traveling with my son and didn’t want him staying alone. I was given the excuse of being overbooked and then another excuse that there was water damage to the room. When I arrived, there was not a manger on site.」
Hollie