Pocono Pines 3 Stars Hotels

"The staff here are super friendly and helpful. I've been coming to this location for a few years as a stop on my way to Virginia and even though my visits are 6-8 months apart the staff recognize me and it's like catching up while checking in rather than being transactional. The rooms are always clean and comfortable. The beds are comfortable and a good size. While the pool is a nice feature, it's clear it doesn't get cleaned regularly as the tiles show some buildup and they've had kids kinda scratch their names or initials into the buildup that hasn't been cleaned since I was there months ago. Also, it would be nice if it were warmer, but that's minor as it's still refreshing, especially after a long drive. The Bistro/bar closes randomly, I'm guessing due to staffing issues, and this can be problematic as sometimes you don't want to leave the hotel for dinner, but you have no choice. The variety at the Bistro/bar is decent, and portion size is good when it is open. Other Marriott hotels offer free amenities like coffee and snacks when you arrive and I think this hotel could benefit from that too. Overall, I keep coming back to this hotel because the staff and the room always meet the expectation, even if some of the expected features aren't always perfect(Bistro specifically). They are also really close to a lot of restaurants and food options, so if you have to travel it's minutes at most."

"Property old & not maintained. Room smelled of stale smoke. Cigarette burns in bathroom. Exposed electric outlet."

"Save ur $$"

"We drove 4 hours and upon check in they informed us the water park was NOT included in stay. The room was filthy ( bathtub had hairs in it, toilet was dirty, and the bed sheets were stained). Our room key was assigned to other guests whom walked into our room while we were still inside. Every guest we encountered told us to not waste money on the water park- it’s filthy and water heaters are always broken. We decided to leave 4 hours after arriving, to drive back home another 4 hours. When we informed the front desk of our reasons for leaving and requesting refund, they told us we would have to email the manager because there was no one there to authorize a refund. After going back and forth for a while, my husband agreed to to allow them to charge one night ( we were supposed to be there for 2 nights), they agreed and put a refund request form in for the 2nd night. Although they charged us for one night we still decided to leave with our kids. It was absolutely a horrible experience, my 3 yr old and autistic 13 yr old were devastated and tired. My 3 yr old celebrated his birthday in the car since he couldn’t have his celebration at the resort as we planned. We will NEVER recommend them to anyone. "

"🍆🍆"

"Everything perfect I can give them 10 starts"