Northwood 3 Stars Hotels

"I rarely leave negative reviews, but our stay at the AmericInn in Clear Lake, Iowa was one of the most uncomfortable hotel experiences I’ve had. We booked rooms for my daughter’s birthday pool sleepover and properly reserved for the correct number of guests ahead of time. We were not trying to sneak people in or cause issues — we simply wanted a fun night for our daughter. The biggest problem was the way we were treated by the front desk employee throughout the evening. From the moment we arrived at the pool area, our group was singled out and watched closely in a way that made us feel completely unwelcome. My son was spoken to rudely for dripping pool water outside the pool area, despite being a child leaving the pool. The employee repeatedly approached our group with a hostile tone, demanded my name, and questioned why we were having a “party,” even though staff had already been informed at check-in about the birthday sleepover. The entire night felt tense, like we were walking on eggshells. Ironically, management later handled the door lock issue professionally and kindly after our keys stopped working entirely. By that point, though, the damage had already been done. This experience completely overshadowed what was supposed to be a special birthday celebration for my daughter. "

"Only odd thing is no fan in the bathroom, and I realize that’s not a quick cheap fix! This was my second time to stay here and it was as expected; neither better nor worse than last time"

"We came in town for a wedding. We called the day before to see if 90 minutes early check in could be accommodated or if there was a restroom available to change in. We were told yes to the restroom and to call back in the morning for early check-in possibility. Called in around 11 am on check-in day to be told to call back at 2pm. Arrived around 1:40 at hotel and was told pool was full so we could not use restroom to change and to come back in 30 minutes to see if room was available as they did not have the laundry finished yet. We had to leave for wedding in 30 minutes so we shared that with front desk. She did agree to check the room at that time and it was available. We appreciated the early check in but it was a big deal to the staff. Breakfast was quite disappointing. The tables and chairs were moved for mopping by 9:30. There was big sign "no eggs" and there was no meat option either. "

"Great staff"