Hiram 3 Stars Hotels

"Room was pretty, clean, staff was friendly and helpful"

"I LOVE LEAVING GREAT REVIEWS but sadly cannot. The room was clean and satisfactory. Cannot take anything away from that. THE BIGGEST ISSUE IS THE CONDITION OF THE HOTEL AS A WHOLE AND THE CLASS OF GUESTS THAT BOOK THERE. * The hotel is very dated and exterior needs much work and repainting. * The interior carpeting near the main elevator on the first floor is extremely old, looks dirty and appears to be peeling off the floor. * The main elevator has stains on the walls, above the door and appear to be permanent. * The guests appear to be locals (not travelers to the city) and from an extremely low financial bracket. * All front desk employees do not wear uniforms or name badges (regular Street clothes is the average attire). * I extended my stay and booked extra nights to give me time to find a nicer hotel. I placed a "do not disturb"sign on my door handle and left my room for approximately 2 hours. I returned to all of my belongings missing. I informed the front desk and they discovered that the house cleaning crew entered the room (despite the Do Not disturb sign) and began to clean it, and threw all of my items in the dumpster (Clothes, Hair clippers, electric shaver, food, toothpaste, toothbrush and other items). After nearly 30 minutes or so, the house cleaner responsible for discarding the items retrieved them from the dumpster. I requested that they wash the clothes, and discount the price. They did. Will not return. "

"all good"

"When Delta completely let us down, and I mean completely, at least Sheraton was there. We aren’t big travelers, so when I found out I was going to have to miss an extra day of work that I could ill afford for multiple reasons, (I had no idea the airline would pick up the tab…it’s happened to us a couple other times and they’ve just smiled, waved and said, “Sorry guys, we’ll see you tomorrow!”👋 I was looking for something close to the airport… Long story short, I had to pay, but I wasn’t mad. I got a good sleep and believe me, I needed it for the day that followed…🙄"

"Room was decent but was not cleaned well at all. We had to move from our first room because of a strange smell to which the front desk person was extremely accommodating. Our second room was better but I kept finding long hairs all over the bathroom. Counters did not look cleaned and sink handle was almost too dirty to touch. Floor was sticky and I wore my shoes the entire time. However, I used the gym in the morning which was actually quite nice - various machines, towels, weights. Sweet staff but cleaning needs improvement. "

"High hopes for the room, but when we got there the toilet wouldn’t completely flush. After repeated requests, it was seen to and flushed better the next day. We used the lobby facilities in the mean time. At 10:45 the first night, the fire alarm went off and were told to exit the building. By the time we were dressed and ready to leave, a staff member came through and said someone set off the alarm smoking in the stairwell. At 12:41am the alarm went off again. This time we got up and dressed and walked down 12 flights of stairs . Guests were all in the lobby along with the Atlanta fire department. After a while we all went up the elevator to our rooms. The alarm went off a total of 8 more times through the night until 8:45 the next morning. It was cut off before the voice demanded us to leave the building, but the damage was done. No sleep. To their credit our room was comped for that night. Breakfast was good. Nice choices but we sifted coffee grounds through our teeth. Staff play video games on their phones loudly. The best workers were the valet staff. "