「Rooms hadn’t been cleaned, it was 4pm. There were many other people who couldn’t get in their rooms because they hadn’t been cleaned. We got a refund and left.」
「Rooms hadn’t been cleaned, it was 4pm. There were many other people who couldn’t get in their rooms because they hadn’t been cleaned. We got a refund and left.」
「Clean, adequate, but smallish rooms. Hotel location on plaza worked. No complaints, but nothing remarks nothing remarkable for 1 night stay of an older couple」
「Clean, adequate, but smallish rooms. Hotel location on plaza worked. No complaints, but nothing remarks nothing remarkable for 1 night stay of an older couple」
「I actually never left a public negative review and was polite about my experience privately. That’s why receiving a condescending text from management afterward was honestly surprising.
Asking guests for feedback and then responding with pseudo-intellectual quotes instead of professionalism is a strange approach to hospitality. The issue was never “refinement” — it was simply the guest experience.
A respectful “thank you for the feedback” would have gone much further than an arrogant response...
「I actually never left a public negative review and was polite about my experience privately. That’s why receiving a condescending text from management afterward was honestly surprising.
Asking guests for feedback and then responding with pseudo-intellectual quotes instead of professionalism is a strange approach to hospitality. The issue was never “refinement” — it was simply the guest experience.
A respectful “thank you for the feedback” would have gone much further than an arrogant response...
「My stay was so relaxing! The staff we so friendly and helpful, especially when I needed some coffee thank you Rosa!
And the ladies at the front desk Amazing!
Will stay again for sure!」
「My stay was so relaxing! The staff we so friendly and helpful, especially when I needed some coffee thank you Rosa!
And the ladies at the front desk Amazing!
Will stay again for sure!」