Dickerson 3 Stars Hotels

" Clean"

"Staff were amazing and helpful. The room was spaceous, and provided a microwave and a fridge. There's only one issue with the toilet flash, the water pressure was not "

"One of the cleanest hotels I have visited. Minor issues like bathroom fan wasn't working in our room. Otherwise, this property is exceptional the staff is very helpful and courteous."

"I’m extremely disappointed with my experience with this Hyatt property. I booked a room for March 6 but cancelled the reservation within about an hour after learning that my international travel plans had changed due to a major disruption overseas. A Hyatt representative even sent a waiver to the front desk confirming the charge should be waived. Despite cancelling immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager refused to review the situation and stated that because the hotel was fully booked that night, a refund would not be issued. This was very frustrating, especially given the circumstances and the waiver that had already been sent. I have since escalated the issue to Hyatt corporate and hope they will resolve it fairly. I expected better customer service and understanding from a brand like Hyatt."