Carlsbad 3 Stars Hotels

"Family wedding trip"

"The front desk clerk amber was super rude called to let them know we would be arriving late I called at 10:30 she advised me that she canceled my room cause I didn’t arrive at 7pm we were on the road and had no cell service as soon as I got service I called and was super nice she was rude from the time she answered the phone told her my first name and she cut me off by saying yes Norman last name it’s been canceled I asked her if she still had rooms available or had sold out she said she has two left but by the time I get done calling booking and getting them to reinstate reservation she would be sold out I advised her i had insurance on booking and could call them later is she could just make a new reservation for me I’d give her my card info over the phone she told me no that I wasn’t listening to her and she wasn’t gonna book me another room it was canceled and that was that there was much more To the conversation with her rudeness I could continue to go on every time I tried to speak she would cut me off or yell over me at The end she hung up on my when I tried to call back she picked the phone up and hung it up I’m guessing they have caller id so I get my husband to call And she did the same thing to him I then get my friend and to call and ask if she could get a second room she told Her id she was as calling for me if I was The friend she wast gonna make the reservation then went on to tell us that the hotel had half The rooms shut down due to bed bugs. "

"The shower had mold in it and there was gum on the carpet of the room "