Birchwood 3 Stars Hotels

"Whole hotel smelled. Rooms smell like dirty dog, pool smelled like cigarettes and had hair wads floating in it. Mold in the shower grouting, stained furniture in rooms & lobby. Breakfast ran out of food a half hour before breakfast ended and staff refused to make more. Horrible stay, do NOT recommend. Do not stay here unless you hate your family "

"Check in was quick & easy. Room was clean, quiet and comfortable."

"Nice place"

"Room was not great, knob broken on heat/ac unit so ran VERY noisily while we were trying to sleep. Front desk lady was friendly and kind but I had to check in at 2:30 a.m. and couldn’t find anyone for a while. A man on the phone had told me that there would be an hourly charge for checking in at that time in addition to booking fee which upset me because it sounded like a scam but it was not assessed. Breakfast had a great selection and we were well fed. Plenty of easy parking. "

"Everything was great "

"The front desk clerk was kind and attentive. He acknowledged us upon entry. Breakfast was great! The staff working the breakfast area were friendly as well! The room was clean and there was plenty of room for my family of 6. We will definitely stay again when we are in the area! "

"Cleanliness was great. Rooms were great but a few things could definitely be added to make things a little better. Not enough trash cans in the room. The charging ports on The table in between the beds didn’t work on one side. The fragrance in the lobby, although it’s a great scent, is so strong it will knock you down when you walk in. It doesn’t carry into the upper levels, thank goodness. If it had, I would definitely not have been able to stay. My sister stayed there a few weeks before we did and she warned me about it, and she wasn’t kidding. Microwaves in the room would be nice. Only ones are on the 3rd floor. Went to order breakfast and they were out of waffles and breakfast sandwiches. What we ordered was definitely not worth the price. There is only one end table size place to put things in so suitcases are everywhere and there isn’t a lot of space to move around in anyway, so it always felt cluttered and cramped. The most important things (cleanliness and staff) were great so it made up for a lot of the little things that make staying away from home easier, i just found it frustrating bc there were so many details that were disappointing. "

"Our room was on the bottom floor near t.he breakfast area. I didn't sleep well because I kept hearing people walking around in the room above me and noise outside the door from people passing by or standing around. Also, I locked myself outside my room. My husband was in the shower and my special needs daughter had on her headset listening to music. I asked the front desk attendant can he call my daughter's cell phone to tell her to open the door. He told me he couldn't call her phone he could only call the room. She is autistic and she constantly listens to music on her cell phone, so she wouldn't have heard the room phone ring. He never even offered to open the door for me, so I stood at the door knocking for a few minutes until my husband got out the shower and heard me. "

"What made our experience at this hotel excellent were the following: 1. Clean and comfortable room. 2. Very nice amenities—thoroughly enjoyed the well maintained workout facility with a large screen tv streaming quality movies from AMC; not to mention, a pool kept at the right temperature AND lovely outdoor seating areas to enjoy with family and friends! 3. Super nice and accommodating Breakfast and Bar Staff (particularly the Manager, Anthony) serving an exceptional breakfast. Super Thanks! 4. Proximity to nice restaurants and Hamilton Place Mall; our personal favorite—Beignets and Brew located just around the corner All of the above made for a very enjoyable experience! "