「We were very disappointed that the hotel did not disclose ongoing renovations at the time of booking. The work was centered in the entrance lobby, making coming and going feel unsafe and hectic with our one-year-old. Between the loud construction noise and the overpowering paint fumes, it was not a suitable environment for a young child. Transparency is key, and we should have been given the chance to book elsewhere given the conditions.」
「We were very disappointed that the hotel did not disclose ongoing renovations at the time of booking. The work was centered in the entrance lobby, making coming and going feel unsafe and hectic with our one-year-old. Between the loud construction noise and the overpowering paint fumes, it was not a suitable environment for a young child. Transparency is key, and we should have been given the chance to book elsewhere given the conditions.」
Aniket