Spring Branch 2 Stars Hotels

"Yes. Yes."

"Yes"

"The room wasn’t cleaned when we arrived, one beds sheets were stained pinkish red on every layer. I selected pay at the property and I was charged before my arrival, checkout was listed in the front lobby at 11am, I was awoken by a staff member at 10am asking if I was checking out soon. Rooms could most definitely be cleaner and I feel like room checks should start no earlier than maybe 30 minutes before check out. Also, disclosing that the charge will appear before arrival regardless of what option you choose would be more upfront."

"Refurbished and clean. Still a few odd things, no plug in tub. Staff had to be called to check in. Didn’t have snow shoveled near outdoor entrance but were responsive when I pointed it out. Could be more customer service oriented. Said I should go make sure the exterior door was unlocked for unloading close to room when they could just as easily walked down down and done it as they had no other customers. Staff was polite though. Ok for the price point. "

"Staff was very friendly, parking very good, breakfast cold, but did talk to the girls up front & they apologized for both days"