Sierra de San Juan 2 Stars Hotels

"The hotel is right next to a major road. The actual rooms and hotel look nothing like the pictures. We were told our reservation wasn’t confirmed when we first got there and that a room wasn’t ready for check in. I tried to cancel the stay and kindly requested a refund from the hotel since we decided to change to a different hotel. They denied the refund. The night there was terrible. There was no hot water and absolutely no hotel staff besides the unfriendly housekeeper. -Nunca intentamos quedarnos gratis. Solo nos quedamos una noche porque las condiciones del hotel no eran adecuadas y no se podía permanecer ahí. Por eso nos fuimos y reservamos en otro lugar. El reembolso que solicitamos es únicamente por las noches que no utilizamos, no por la noche que sí nos quedamos. Es una solicitud justa considerando que no podíamos seguir hospedándonos bajo esas condiciones. Esperamos que puedan reconsiderarlo. "