Jane Lew 2 Stars Hotels

"We did not eat breakfast; breakfast area was questionable. No fruit, or individual milk bottle/carton. Parking was easy, coinvent, well lighted area and felt safe. We booked an efficiency std room w/ queen bed. We checked in @ 730 pm after driving over 10 hours and 600 hundred miles. The desk called our room around 1130 pm stating we were in the wrong room and charged to another person's credit card. I explained it was obviously issued to us by their management team and I paid via Hotel's.com with my credit card and a gift card prior to our arrival. He was very adamant we were in the wrong, was going to investigate further and call me back, which he did not. When we checked out the next morning the am desk clerk did not know anything about the previous night's call. The room did not have any hand soap in the bathroom or shower, only shampoo/conditioner in full size bottles."

"Yes"

"Hotel was disgusting rugs very dirty going to the rooms, first room we got no fire detector hooked up, found part of it in a drawer outdated (2012), they then gave us another room, door chain lock did not work, plug in bathroom sink broke, then get ready for bed and found 2 stink bugs just above the bed and another one on a different wall. Needless to say we were not a happy customer , I reported this to the girl on our way out, and she told me she wasn’t surprised, that other customers complain of the same issues, and nothing was ever done about it. Also upon arrival desk clerk standing outside entrance smoking with others, only time she seemed to go to counter was when a customer arrived. I cannot believe Hotels.com associates with hotels like this one!! "