Hillcrest 2 Stars Hotels

"Very easy to check in. Everything was clean and top-notch"

"We’re first off as soon as we get there the bedding is filthy. Had to have them to change. Everything second thing was the air condition did not work properly very stuffy and hot in the room. Third thing was the shower made this loud screeching noise when it was on and last, but not least the toilet was stopped up needed to be plunged to go down. This was my first time booking a motel due to an event I had to go. and last, but not least the toilet was stopped up needed to be plunged to go down. This was my first time booking a motel due to a event I had to go to out there, but it was a learning experience never again and I definitely don’t recommend but I will say the staff member named Tiffany was awesome. She was so helpful as much as she could ,very polite. She was the best experience I had out the whole hotel."

"Key card system is a complete mess after hours. "

"The breakfast menu was simple."

"The hotel is unkept and not maintained. Room smelled of mildew, remote was sticky and appeared to have been chewed on by a dog. Shower had little water pressure and vanity light flickered. The breakfast was all empty calories, pop tarts and stale mini donuts, with no hot food or proteins. Walls were thin, could hear rooms next door conversation, coughing, and TV."

" I was born and raised in Rockford, so I have a pretty high tolerance for most people and really any type of situation.— I booked through Expedia for a 6 night stay. The first room clearly needed a deep clean, with sticky residue on furniture and what looked like mouse droppings. Around 10pm on my first night (7 hours after I booked into my room) I heard rustling noises. I discovered a stray cat inside my locked second-floor room. I still have no explanation for how the cat got in, I think it was abandoned. The staff wouldn’t answer my questions about if anyone stayed in that room recently. I called the front desk six times. No answer. Expedia also tried calling with no response. I stood outside in 30° weather for about 45 minutes waiting for help. When staff finally arrived, they attempted to remove the cat. I ultimately trapped it myself. I was moved to another room with no apology or explanation. The second room had a broken TV and a leaking refrigerator. During my stay, I saw what appeared to be a crack pipe in the stairwell and a syringe in the parking lot, along with frequent yelling from long-term guests. For the price paid, this stay did not meet basic safety or cleanliness standards. The property may have potential, but it needs better staffing, management, and cleaning practices. I expected basic functionality and safety. This motel failed to provide either."