Garland 2 Stars Hotels

"I have yet to speak to the owner due to the same woman being present since checking in. I booked and paid for my room when I arrived and gave her my information to pull up my reservation ,as I’ve done several times through out the years, I was told I just made a reservation which was false because I paid online including the protection fee. She then told me to pay / insert my card to pay AGAIN! SHE THEN TOLD ME IT DIDNT WORK, mind you the screen in front of me was blank so I couldn’t even verify she was telling the truth, so for a second time I did and was charged twice plus a $20 pet fee! EVEN WORSE 2 hours later I received a notification that my card had been charged from the same place for $75 and when I immediately went back to the office she told me she didn’t have authorization to refund my money and that the owner wouldn’t be available until morning. WHICH WAS A LIE BECAUSE THE NEXT DAY HE WAS NO WHERE TO BE FOUND AND SHE WAS STILL AT THE FRONT DESK. She was arrogant, rude, and refused to provide me with any way or information to speak to someone else! BOTTOM LINE I SUSPECT SHE IS STEALING FROM CUSTOMERS/ truck drivers LIKE MY SELF SHE EXPECTS TO CHECK OUT AND BE GONE BY MONDAY WHICH SHE CONVENIENTLY SHE SAYS THE OWNER WILL BE PRESENT!"

"Horrible hotel , water stains and leaks in ceilings , bugs in rooms , construction noise , worst "

"Staff was very polite and it was good for what i needed it for"

"Nice clean and very friendly "

"The hotel in general seems to be in disrepair. The toilet paper holder had been ripped out of the wall, the A/C was VERY loud and didn’t really work, and the shower head was broken. It was supposed to be smoke free, but you could smell cigarette smoke in the bathroom, likely from a vent shared with the neighboring room. The pictures on Expedia are NOT for this hotel. On the plus side, it was very cheap. And you get what you pay for. The room was also large, there were no bugs, and though I don’t think the floor was particularly clean it was hard surface (no carpet) which made it feel clean. The staff were friendly. "

"Staff was extremely nice "

"Good! "