Not very accommodating I must say. Don't arrive early, they won't be happy with you, as if I can control the cruise ship bringing us to the city... There is no reception area, we were asked to leave our suitcases in the restaurant and go visit until check-in. Great location, some employees are friendly. After a 2 hour wait, we did get out room, probably because I was having an intense coughing fit (I got a cold on the cruise ship). Oh there are no English TV channels.