2 座室外游泳池,提供泳池遮陽傘和日光浴躺椅

芝華塔尼歐希爾頓分時度假俱樂部的評分

4 out of 5
芝華塔尼歐希爾頓分時度假俱樂部
Camino Escenico Playa la Ropa S/N, Zihuatanejo, GRO

評論

9.2

太棒了

10 分,有夠讚;480 則評論中有 345 則" "
8 分,不錯哦;480 則評論中有 94 則" "
6 分,一般般;480 則評論中有 20 則" "
4 分,不太好;480 則評論中有 9 則" "
2 分,很糟糕;480 則評論中有 12 則" "

9.4/10

整潔度

9.6/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Liu

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
3 nights family vacation
It's s very good place for my family's vacation. The room is clean when we arrived and all staffs are friendly. Perfect view and beach, Great. BTW, it will be better if hotel can provide coffee everyday, haha.
於 2020 年 12 月住了 3 晚

10/10 有夠讚

Karla

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente hotel
於 2024 年 4 月住了 2 晚
Francisco G. 於 2024年5月24日回覆
Thank you very much for taking the time to provide us with your feedback. We hope to have you back with us again soon

10/10 有夠讚

Esperanza

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I LOVED THE HOTEL VERY NICE
於 2024 年 3 月住了 5 晚
Pamela Bello 於 2024年5月16日回覆
Hello Ms. Esperanza, We are very happy to know that we exceeded your expectations, and you had a great vacation.You should know that for us it is our main objective to generate a unique experience.We hope to see you again soon and thank you for choosing Hilton Grand Vacations Club Zihuatanejo.

10/10 有夠讚

MIGUEL ANGEL

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelentes instalaciones, gracias a todos el personal por su atención y amabilidad. Nos encanta este lugar
於 2024 年 3 月住了 3 晚
Pamela Bello 於 2024年4月4日回覆
Hola Miguel,Agradecemos el tiempo tomado en realizar esta encuesta, estamos muy contentos de saber que alcanzamos tus expectativas. Gracias por tus buenos comentarios, que estaremos compartiendo con todo nuestro equipo de Hilton Grand Vacations Zihuatanejo, esperamos verte pronto nuevamente!

10/10 有夠讚

mauro

喜歡:整潔度、員工素質和住宿環境和硬體
The bay is amazing. Beachfront access to restaurants can’t be beaten, one stop shop for everything from sun to food.
於 2024 年 3 月住了 6 晚
Jorge Irra 於 2024年3月28日回覆
Hola Mauro,Thank you very much for taking the time to provide us with feedback regarding your recent stay with us. We appreciate your comments. I glad that you had a wonderful time.Looking forward to seeing you back again soon.Saludos,

10/10 有夠讚

Jill

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Francisco G. 於 2024年3月15日回覆
Thank you very much for choosing us and sharing your feedback. We hope to have you back with us soon.

10/10 有夠讚

María Victoria

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Buenísima
於 2024 年 3 月住了 1 晚
Pamela Bello 於 2024年3月12日回覆
Muchas gracias por el tiempo tomado en realizar esta encuesta, nos alegra saber que ha disfrutado de su estadía en Hilton Grand Vacations Club Zihuatanejo, esperamos verla pronto nuevamente, sera un placer asistirle.

10/10 有夠讚

María Victoria

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente
於 2024 年 3 月住了 1 晚
Pamela Bello 於 2024年3月12日回覆
Estimada Maria Victoria, Reciba un cordial saludo. Agradecemos el tiempo tomado para compartir su experiencia, estamos muy contentos de alcanzar sus expectativas. Esperamos tener la dicha de recibirle pronto nuevamente.

10/10 有夠讚

Julie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Home from home
Great hotel, we will be back next week. Cannot fault this hotel. The only downside maybe yet to be seen but now that it is owned by Hilton they will have a greater client base that will want to use the facility. We struggled to find rooms this year so could it be even more difficult in the future?
於 2024 年 2 月住了 7 晚
Francisco G. 於 2024年2月28日回覆
Thank you very much for choosing us and letting us be a part of your experience. We are happy to know that you enjoyed. these winter months have always been our higher occupancy season. we hope that you are able to return soon.

10/10 有夠讚

Martin,Redmond

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Jorge Irra 於 2024年2月26日回覆
Hola Martin,Thank you very much for taking the time to provide us with feedback regarding your recent stay with us. I am glad that you had a wonderful time.Looking forward to seeing you back again soon.Saludos.

10/10 有夠讚

Linda,kentfield

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved our 7 day stay. Room was great , bed extremely comfortable.our balcony space and plunge pool was fantastic. 360 view of the bay. Staff extremely helpful, knowledgeable and very friendly. Service was impressive in the restaurant as well as the food.
於 2024 年 2 月住了 5 晚
Francisco G. 於 2024年2月24日回覆
Thank you very much for your feedback. We are happy to know that you enjoyed your stay and hope to have you back again soon.

8/10 不錯哦

Michael

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Francisco G. 於 2024年2月21日回覆
Thank you for staying with us and for providing feedback. we hope to have you back again soon.

8/10 不錯哦

Duane

喜歡:整潔度、員工素質和住宿環境和硬體
Too many stairs. Music loud at times.
於 2024 年 2 月住了 4 晚
Francisco G. 於 2024年2月19日回覆
Thank you very much for sharing your feedback.

10/10 有夠讚

Ricky,Surrey

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a very special place . The property is beautiful and the staff are so friendly and helpful
於 2024 年 2 月住了 7 晚
Francisco G. 於 2024年2月9日回覆
Thank you very much for your kind words. I will make sure to share with the Team. We hope to have you back with us soon.

10/10 有夠讚

Jim,Lynnwood

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
1st time staying at this property and will come back for sure.
於 2024 年 1 月住了 11 晚
Francisco G. 於 2024年2月6日回覆
Thank you very much for your comments. We are happy that you had a greta time and hope to have you back soon. I will make sure to share this with the Team.

10/10 有夠讚

Annie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was amazing. Shame about the Tropical Storm while we were there but you can't do anything about that.
於 2023 年 10 月住了 4 晚
Pamela Bello 於 2024年1月25日回覆
Dear Annie,Thank you for rating your experience at Hilton Grand Vacation Club Zihuatanejo! We are very happy to know that we exceeded your expectations, since it is our main goal. We appreciate your comments about our facilities.We hope to have the pleasure of welcoming you again.

10/10 有夠讚

Malena

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
loved it
於 2023 年 12 月住了 7 晚
Jorge Irra 於 2024年1月4日回覆
Hola Malena,Thank you for your recent visit to HGVC ZIHUATANEJO. We are well pleased that overall, you were satisfied with your Experience.we look forward to welcoming you back soon.Saludos.

10/10 有夠讚

Gary

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 9 晚
Francisco G. 於 2023年12月28日回覆
Thank you very much for sharing feedback regarding your stay. We hope to have you back soon.

10/10 有夠讚

Carlos

於 2023 年 12 月住了 3 晚
Pamela Bello 於 2024年1月25日回覆
Estimado Carlos, muchas gracias por su visita estamos muy contentos el saber que disfruto de su estancia, apreciamos el tiempo tomado en compartir su experiencia con nosotros.¡Esperamos tener el placer de recibirle pronto nuevamente!

10/10 有夠讚

Kimberley

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved our 2 bedroom suite. Gorgeous view, fully equipped and always clean. The staff are awesome. Wish we could live there.
於 2023 年 12 月住了 14 晚
Francisco G. 於 2023年12月23日回覆
Thank you for sharing comments regarding your stay. We hope to have you back soon.

10/10 有夠讚

Sheri

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved the beautiful ocean view room with dip pool. We also loved the cleanliness, friendliness of staff and the amazing ocean front locatation on La Ropa beach within walking distance to central Zihau. We did not love the bats in our outdoor shower. We also did not love that the hotel did not receive the Expedia rate with our reservation and therefore, we were substantiall over charged. It has taken a great deal of time and several phone calls Expedia and Hilton to sort this out.
於 2023 年 12 月住了 4 晚
Francisco G. 於 2023年12月20日回覆
We appreciate your recent visit and thank you very much for your comments and feedback. We apologize for the confusion that arose regarding the reservations, which was fortunately resolved. Regarding the bats, because our destination is located in a tropical area, you may notice the presence of bats in the outdoor areas. The Teams continues to work on strategies in order that this not be an inconvenience. Thank you again and we hope to see you back soon.

10/10 有夠讚

Jay

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 8 晚
Francisco G. 於 2023年12月16日回覆
Thanking you for providing us with your feedback regarding your stay.

10/10 有夠讚

Brittany

於 2023 年 12 月住了 2 晚
Francisco G. 於 2023年12月13日回覆
Thank you for staying with us and providing this feedback. We hope to have you back soon.

8/10 不錯哦

Mindy

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Get a massage daily, very inexpensive
Our stay at the Hilton was very nice, staff was friendly and accommodating, room was clean and comfortable, and loved the breakfasts in the hotel restaurant. There are only 2 downsides to Zihuatanejo, it's very humid and most hotels are built into the surrounding hills so you are going up and down many stairs many times daily. That's not the fault of the hotel just something for you to know before you go.
於 2023 年 12 月住了 5 晚
Francisco G. 於 2023年12月8日回覆
Thank you very much for your comments regarding your experience with us. we are happy to know that you enjoyed and hope to have you back soon.

10/10 有夠讚

Patrick Edward

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 7 晚
Jorge Irra 於 2023年12月7日回覆
Hola Patrick Edward,Thank you for taking the time to share with us your comments about your Vacation Experience. We look forward to having you back with us soon.Muchas gracias por sus comentarios, los esperamos pronto.Saludos.

10/10 有夠讚

Anita

於 2023 年 11 月住了 5 晚
Francisco G. 於 2023年12月23日回覆
Thank you very much for choosing us. We hope to have you back soon.

10/10 有夠讚

Teresa

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The uniqueness of the property is my favourite thing about the Hilton
於 2023 年 11 月住了 2 晚
Francisco G. 於 2023年11月30日回覆
Thank you very much for your comments. We are happy to know that you enjoyed your stay with us and hope to have you back soon.

10/10 有夠讚

robert

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient; great beach
於 2023 年 11 月住了 4 晚
Francisco G. 於 2023年11月29日回覆
Thank you for taking the time to share your comments. We hope to have you back again soon.

8/10 不錯哦

Heather

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good value for the money. On-site dinning could be improved. Overall a great stay.
於 2023 年 11 月住了 4 晚
Francisco G. 於 2023年11月29日回覆
Thank you very much for your comments. we hope to have you back soon.

10/10 有夠讚

robinson

團體旅遊
喜歡:設施服務和住宿環境和硬體
The staff was incredible
於 2023 年 11 月住了 7 晚
Francisco G. 於 2023年11月21日回覆
Thank you very much for your feedback. We are happy to know that you had a great experience.

10/10 有夠讚

Jane

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
Room 807 needs a little attention. Faucet handles in the bathroom are stripped and do not work well and the air conditioner is leaking in the dining room table and on the futon. But your staff made up for those few items that need attention.
於 2023 年 11 月住了 6 晚
Francisco G. 於 2023年11月13日回覆
Thank you very much for you feedback. I will make sue to share this with the team.

10/10 有夠讚

Humberto

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Bien conservado, el personal muy bien, todo excelente. La playa fenomenal.
於 2023 年 11 月住了 3 晚
Francisco G. 於 2023年11月13日回覆
Muchas gracias por sus comentarios. Esperemos verlos pronto de regreso.

10/10 有夠讚

deborah

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The property is amazing, from the first view of the beach and pool area when you arrive! The staff are so friendly and make you feel at home. La Ropa beach is a fantastic spot. And the Hilton / Embarc property is very special.
於 2023 年 10 月住了 8 晚
Francisco G. 於 2023年11月10日回覆
Thank you so much for your generous words about our property and staff. we work hard to provide memorable experiences for all of our guests and hope to have you back soon. I will make sure to share this with the team.

10/10 有夠讚

Dave

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding
於 2023 年 10 月住了 7 晚
Francisco G. 於 2023年11月6日回覆
Thank you very much for taking the time to provide feedback. We hope to have you back with us soon.

10/10 有夠讚

Adriana

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 3 晚
Francisco G. 於 2023年11月2日回覆
Gracias por su calificación. Lo compartiré con el equipo.

4/10 不太好

Günter Fernando

喜歡:住宿環境和硬體
於 2023 年 10 月住了 3 晚
Francisco G. 於 2023年11月2日回覆
Gracias por compartir su calificación de su estancia. Una disculpa por no haber alcanzado sus expectativas. Espero nos dé una oportunidad tenerlo de nuevo con nosotros.

8/10 不錯哦

Catherine

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Hilton Grand vacation Zi. Third visit here, never disappointed, always a relaxing vibe. Thanks for the great management and employees!
於 2023 年 10 月住了 1 晚
Francisco G. 於 2023年10月31日回覆
Thank you very much for your generous words about the Team. we are happy that you enjoyed your stay and hope to have you back with us again soon.

10/10 有夠讚

José Angel

於 2023 年 10 月住了 2 晚
Jorge Irra 於 2023年10月24日回覆
Hola José Angel,Muchas gracias por su reciente visita. Apreciamos sus comentarios.Deseamos tener la oportunidad de servirles nuevamente en el futuro cercano.Saludos.

10/10 有夠讚

Jose

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome view!
於 2023 年 10 月住了 2 晚
Francisco G. 於 2023年10月22日回覆
Thank you very much for choosing to stay with us. We are happy to know you had a great experience and hope to have you back soon.

8/10 不錯哦

Kathy

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
My girlfriend and I loved our stay here. The property is beautiful and right on the beach, rooms spacious with stunning views, and the staff was amazing! The only negative is not having any food/drink service on the property’s beach area.
於 2023 年 10 月住了 4 晚
Jorge Irra 於 2023年10月11日回覆
Hola Kathy,Thank you so much for your recent visit. We appreciate your comments regarding our Team Members, yes, they are super stars in service.We hope to have you back again soon have a great day.

4/10 不太好

Eduardo

於 2023 年 8 月住了 6 晚
Francisco G. 於 2023年11月2日回覆
Muchas gracias por compartir su calificación. Lo compartiré con el equipo. Espero nos dé oportunidad tenerlo con nosotros nuevamente.

10/10 有夠讚

Nadia Laura

喜歡:員工素質和住宿環境和硬體
Everything is excelent, great experience
於 2023 年 10 月住了 2 晚
Francisco G. 於 2023年10月27日回覆
Thank you very much for your comments and for choosing us for your vacation experience. We hope to have you back with us soon.

10/10 有夠讚

MICHAEL

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I will definitely return to this resort. Great customer service and everything is located nearby.
於 2023 年 9 月住了 4 晚
Francisco G. 於 2023年10月9日回覆
Thank you very much for providing us with comments regarding your recent stay with us. We hops to have you back soon.

10/10 有夠讚

Kelvin

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The perfect holiday destination.
An excellent place to stay with ample room to move about. Great pools plus the beach at your doorstep. Staff were always very helpful and friendly. Would highly recommend this place for a relaxing holiday.
於 2023 年 9 月住了 4 晚
Francisco G. 於 2023年9月21日回覆
Thank you very much for you comments regarding your stay with us. We hope to have you back soon

2/10 很糟糕

Heather

於 2023 年 9 月住了 3 晚
Francisco G. 於 2023年9月21日回覆
Thank you for taking the time to rate your stay with us.

10/10 有夠讚

Silvia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Seguro, tranquilo y limpieza
於 2023 年 8 月住了 4 晚
Francisco G. 於 2023年9月6日回覆
Muchas gracias por sus comentarios. Esperemos tenerlo nuevamente con nosotros pronto

10/10 有夠讚

Eduardo

於 2023 年 8 月住了 2 晚
Francisco G. 於 2023年10月9日回覆
Thank you very much for your feedback

10/10 有夠讚

Gladis

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great room and amazing view to the ocean! Friendly staff and the walk down to pool and beach was good.
於 2023 年 8 月住了 2 晚
Jorge Irra 於 2023年8月24日回覆
Hola Gladis,Thank you very much for providing us with feedback. We appreciate your comments for our Team Members, yes, they are super stars in service!We hope to have you back again soon have a great day.Saludos.

10/10 有夠讚

Rocio

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente atención y playa hermosa
於 2023 年 8 月住了 4 晚
Jorge Irra 於 2023年8月24日回覆
Hola Rocio,Deseamos que hayan tenido un bonito regreso a su hogar. Agradecemos su reciente visita. Apreciamos sus comentarios.Deseamos tener la oportunidad de servirles nuevamente en el futuro cercano.Saludos.

10/10 有夠讚

LUIS

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
Buen hotel
Hotel muy recomendable, excelentes instalaciones, solo mejorar en los registros de entrada y salida, ya que demoran mucho
於 2023 年 8 月住了 3 晚
Jorge Irra 於 2023年8月22日回覆
Hola Luis,Confiamos en que hayan tenido un bonito viaje de regreso a su hogar. Agradecemos su reciente visita. Apreciamos sus comentarios, le ofrecemos una disculpa por el tiempo que haya tomado nuestro registro personalizado.Deseamos tener la oportunidad de servirles en el futuro cercano.Saludos.