Hotel Zapotlan

Property class: 2.5

Choose dates to view prices

Hotel Zapotlan provides amenities like a garden and a gym. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Gym
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Habitación Matrimonial

A hotel room with a bed, two bedside tables, a headboard, and two pendant lights.

Habitación Matrimonial

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitación King Size

A hotel room with a bed, two bedside tables, a headboard, and two pendant lights.

Habitación King Size

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Habitación Matrimonial con Hidromasaje

A hotel room with a large bed, two bedside tables with lamps, a red accent wall with a leaf painting, and a door on the right.

Habitación Matrimonial con Hidromasaje

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitación Doble con Hidromasaje

A hotel room with two beds, a ceiling fan, a large window with blinds, and a desk with a chair.

Habitación Doble con Hidromasaje

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Double Room

A hotel room with two beds, a red accent wall, and a decorative leaf artwork.

Classic Double Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Hot Tub

A neatly arranged hotel room with a large bed, two bedside tables, a wall-mounted mirror, and a decorative leaf pattern above the bed.

Deluxe Room, 1 King Bed, Hot Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Ciudad Guzman is home to Hotel Zapotlan. The area's natural beauty can be seen at Las Penas Ecological Park and Volcan Nevado de Colima National Park, while Museo de las Culturas de Occidente and Colima City Regional History Museum are cultural highlights. Visit our Ciudad Guzman travel guide
Map
Federico del Toro, 61, Zapotlán el Grande, JAL, 49000

What's nearby

  • Jardín Principal
    1 min walk - 0.1 km
  • Museo de las Culturas de Occidente
    5 min walk - 0.5 km
  • Colima City Regional History Museum
    5 min drive - 1.6 km
  • Las Penas Ecological Park
    10 min drive - 3.5 km
  • Laguna de Ciudad Guzman
    12 min drive - 4.2 km

Getting around

  • Colima, Colima (CLQ-Licenciado Miguel de la Madrid)
    53 min drive

Restaurants

  • Tacos Joven
    1 min walk
  • Los Portales
    3 min walk
  • Tostadas Pepe's
    2 min walk
  • Tostadas Don Rubén
    3 min walk
  • Pasteleria y Cafeteria Arreola
    1 min walk

About this property

Hotel Zapotlan

  • Property highlights
  • Hotel Zapotlan provides amenities like a garden and a gym. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool
    • Free self parking
    • Smoke-free premises and a 24-hour front desk
  • Room features
  • All guestrooms at Hotel Zapotlan boast comforts such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with free toiletries and hair dryers
    • 50-inch flat-screen TVs with streaming services and digital channels
    • Daily housekeeping and desks

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Frequently asked questions

Does Hotel Zapotlan have a pool?

Yes, this property has an outdoor pool.

Is Hotel Zapotlan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Zapotlan?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Zapotlan?

Check-out is at noon.

Where is Hotel Zapotlan located?

Situated in Ciudad Guzman, this hotel is steps from Jardín Principal and Museo de las Culturas de Occidente. Colima City Regional History Museum and Las Penas Ecological Park are also within 1 mi (2 km).

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Reviews

Hotel Zapotlan Reviews

8.0

Very Good

8.4

Cleanliness

7.6

Amenities

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 150 out of 316 reviews
Rating 8 - Good. 67 out of 316 reviews
Rating 6 - Okay. 49 out of 316 reviews
Rating 4 - Poor. 23 out of 316 reviews
Rating 2 - Terrible. 27 out of 316 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Yes, staff very professional and helpful during my stay.
Stayed 12 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Liked: Centrally located and within close distance to everything or public transportation to get you there. All staff was very helpful and accommodating. Dislike: the lighting in the room was somewhat deficient, it was too dim and hard to see. The light in the bathroom was the opposite, very bright (not a bad thing but waking up in the middle of the night it lit the whole room up).
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Extremely Disappointing Stay — Nothing Like the Photos I was extremely disappointed with this hotel. The photos online were misleading and did not reflect the actual condition of the property. What I expected to be a comfortable stay turned into a frustrating and unpleasant experience. The air conditioning did not work, leaving the room hot, humid, and uncomfortable. The bed was advertised as a queen, but it was actually a much smaller, uncomfortable full-size bed. To make matters worse, there were cockroaches in the room, which is completely unacceptable. Privacy was also a major concern due to the placement of the front window curtain, which did not provide adequate coverage. The hot tub was another disappointment, with brown, discolored water that made it look unsanitary and unusable. Overall, the room was uncomfortable, the cleanliness was questionable, and the amenities were nowhere near what was advertised. The misleading photos set expectations that the actual property failed to meet in almost every way. I would not recommend this hotel and would not stay here again. Save yourself the disappointment and look elsewhere. Guests deserve clean accommodations, working air conditioning, accurate room descriptions, privacy, and amenities that are safe and properly maintained.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Room was clean, receptionist was not friendly. Hotel was ok for the value
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Amenities
Very nice personal at check in
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical building located 3-4 floors in the heart of the city. Very clean and confortable rooms; some with jacuzzi. Next-door restaurant. Offers inside private parking. Downside: challenging for people with physical disabilities and senios to go up-and-down since there is no elevator.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I was born in cd Guzman and I love the hotel because everything is so close shopping dinning I love the service and everyone is so professional and Nice.
Stayed 7 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and super clean. I will just prefer some to show us to the room since some rooms are hard to find.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Hotel is clean, friendly personel, beds and pillows are hard for my liking. Rooms and beds are cleaned every day. The only downside are that the doors are mostly glass and you can hear every single noise.I think they need to charge the doors to make Rooms more private
Stayed 7 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Staff & service
Lower staff was friendly and helpful with a smile every time. The receptionist accidentally shot the gate as I was geting in the driveway. The manager was just wasting my time, she was very rude and arrogant. My insurance endup solving this essue due to the lock of respond from the hotel manager. Everything was video in the hotel surveillance system.
Stayed 8 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Not all rooms have A/C. I made the mistake and reserved a simple room. After the first night the front desk was able to change us to a Deluxe room with A/C. The deluxe rooms also have a more comfortable bed. We will stay again next time we come to this city.
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness
Location is great. Shower is not your typical standing has spa tub not easy to get in and out. Also the water would go onto the bathroom floor cause puddle . Staff some were welcoming Rooms clean
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were very happy with the location of this property it was prime. Everything was walkable. The room was also very clean as well as the property grounds. Check in was easy even though the girl who checked us in was not very nice. We asked for early check in since we had an overnight flight and had not slept and she told us early check in was not allowed at the hotel. We returned a few hours later the was another girl at the reception desk and she checked us is early no problem. The A/C in our room did not work it blew stale room temperature air. Maintenance was called and they said it was working properly. The room cooled down in the evening but was hot during the day. You could not leave the window open for fresh air because the window and screen were reversed. The screen was on the inside of the window and the window on the outside so anybody outside could have freely opened the window. We arrived to our room Saturday Evening to find the business 2 doors down on fire. We were the first people to notice the fire we reported it to the front desk and she was unconcerned and did not call emergency services. The next day we found out from a couple in the room next door to us that the entire hotel was evacuated besides us. I don’t want to be a complete downer on this place it was very nice and great location I think we just had a bad experience.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room serv good closed to everything I plan.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service
&
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was way too small for four people. Our beds were supposed to be queen beds but end up being twin beds no air-conditioning just a ceiling fan the tv cable didn’t work all the time. No shower curtain in the shower so the water went everywhere whenever we took a shower we found roaches in our room twice! Definitely will never stay here again or recommend it!!!
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel !
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service to much noise
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner on select room only, they need to update the doors and some of the rooms too for privacy purposes
Stayed 17 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not what I expected. When I book this property the pictures on their website show you something totally different, nothing like what I was expecting and looking for. I’m very disappointed the room was way too small for 4 people there was no hot water in the shower, it was missing the shower curtain so the water spill all over to the toilet. There was no air conditioning only a small fan on the ceiling 😡😡 I will never come to this hotel again or recommend it to anybody.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely didn’t like this hotel. The rooms were misrepresented in the website. The room did not look anything like it did on their website and we found roaches in our room twice. There was no curtain in the shower so the water went all over the place when we took a shower the beds were supposed to be queen beds and then ended up being twin beds super small for four people. The room was super small, it had no closet, no desk, no chair to sit on and the TV Cable went off pretty much all the time so we couldn’t watch TV when we were in the room and the AC ended up being a ceiling fan I would definitely not stay here ever again and I would not recommend it!!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 5 nights in Jan 2025