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"The breakfast is very good!"

"Fancy hotel"

"Only the elevators are a little bit slow"

"Super clean, new room and so easy to get to terminal for early flight. "

"very nice - clean and bar stocked"

"Great location. 2 minutes walk to night market . If you arrive at Taoyuan international airport staying Sotetsu grand FRESA-Ximen , you can take the Air Bus 1961 from Taoyuan international airport to Ximen . Note: ( Air Bus 1961 limited schedule). 1961 Ximen bus stops directly across Sotetsu Grand FRESA -Ximen. . (1) Hotel self check-in on 2nd floor , very small reception desk with 1-2 staffs there to help . in room all are runs with digital . No bottle water in room , self service cold /hot water machine located mid hallway, self service ice machine on third floor only . (2) restaurant at ground floor , food is fair , services are SO SO , upon our arrival for table , both times Hostess are unpleasant and Rude, she seems too busy to be bothered, before we sits down, we are told we have only 2 hour and leave us with 4 different menus then said can order with QR code. Once person who brings our food , you won’t see services until you ask for your check . "

"Friendly staff, accomodating, clean. My kids enjoyed our stay. :)"

"Good location but the room doesn’t have enough lights. Bathroom is fine."

"This Hotel should be called "Last Resort" it was completely disgusting; it had a terrible odor; it was infested with gnats I mean gnats were everywhere. The food was terrible; the dishes were filthy. Had to be the worst experience of my life. Like I said, only book if it is the last resort. "