Hi,
For the first time with booking a hotel with hotels.com the hotel were advising that they were not aware of my booking. Which in most scenarios would not be such an issue. As i was in Xiamen China the language barrier was not that great. They could not fond my booking on their system and as a result i had to call Hotels.com and get them to resend my booking to the hotel. This process took in total an hour, which after 16 hours of travel and having lost my luggage added to the frustration.