2/10 很糟糕
Joanna
家庭旅遊
2024年1月9日
不喜歡:設施服務和住宿環境和硬體
Terrible experience. Stayed with daughter to convalesce from surgery. Heating broken, no lights in main bedroom/en-suite or sitting room. TV faulty, dishwasher broken with smelly waste. Security chain on front door broken, carbon monoxide alarm not working freezing Cold. Flat info not correct for entry or services. Phone to report Stay Beyond team kept promising that maintenance were coming but they never turned up. Asked to be moved but offered accommodation and hour away which wasn't possible post surgery. Agreed that if I purchased heaters I would be reimbursed. Still fighting for reimbursement. Please don't use this flat