We were put in room 202 on a very frigid Saturday before a big snowstorm. I called the front desk at 10:15pm to ask for extra blankets and help with our heating unit which was set properly but was only blowing in cold air. I also asked about the possibility of switching rooms and we were told that everybody in the building was having that problem so it was not worth it. No one came to check on our heating unit or bring blankets. We ran out to Walmart to buy a space heater, but it could not contend with the barely insulated walls and the whooshing air coming in through the cracks around the heating unit. I called the front desk again at about 4:30am because my partner and I could not stay warm in the room, as reflected on the thermostat on the space heater that we bought - the room was only up to 47°F. I asked the night shift person for extra blankets, and he brought me a thin sheet because no blankets were available.
In the morning, I went to cancel our second night so we could stay somewhere else, but the morning shift front desk staff were appalled at how we had been treated, came to confirm that our heating unit was not working, and showed us other rooms we could switch to in the newly renovated section of the hotel, which were better insulated and had wonderful heat. So the first night was absolute crap and the second night was quite comfortable, which is why it’s not a one star review. This was our second visit, but I can’t promise I’ll stay here again.
