Staff from reception/housekeeping to the maintenance man Jack, all exceptional. Hotel definitely not 4 star. Very tired, rooms in annexe long walk and had to go outside to get to. Room clean, very poor shower no pressure at all. Bathroom very dated. Windows not double glazed and dirty in the sills. Walls in rooms paper thin, could hear everything. 1st night next to a noisey family, 2nd night very loud snorer another night a barking pet, then last night of a 6 night stay another noisey family!! Hotel seems very large don't understand the policy of placing solo travellers on an extended stay next to families/pets. Booked for the use of the gym facility. Very long walk up and down stairs, corridors. Felt like a workout before I even got there! Gym equipment/machines very good however gym totally neglected.. no water machine working, air conditioning not working, no paper towels, spiders and cobwebs on all windows (inside) no toilets (would have to go back to the room). I felt very isolated and vulnerable as a women using the gym as it was so out of the way and even though it had a security camera did not feel safe so only used it once. Would say 3 star. Would give all staff 5 stars
