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"Great service,friendly employees Breakfast was very good Rooms are clean and updated "

"We had an issue with our booking and staff member Shahida was excellent but the girl at the reception counter was awful. She kept shrugging her shoulders to say ‘I don’t care’. Very rude and unprofessional. This hotel was so weird with the lifts all over the place. The fire alarm went off repeatedly through the night. Extremely loud and disturbing. We phoned reception and they didn’t care. Didn’t get one good nights sleep. Would not recommend this hotel. "

"The location is perfect. A five minute walk from the Haram. We really enjoyed our stay. Room service was great. Made a change from the fast food everywhere else. Really enjoyed our stay here and would highly recommend this hotel. "

"Always a pleasure to stay at swissotel al maqam. Enjoyed amazing views of Kaaba. Hotel is very well maintained. Staff is very friendly and helpful. Breakfast is amazing with a lot of variety. Nothing can go wrong if you’re staying here."

"Clean excellent"

"Clean , new , spacious rooms and high end amenities. Helpful staff . Excellent choice of food for breakfast and dinner . Highly recommended if you can find a decent rate . "

"They did not provide me any breakfast. I did ask what is the reason? No answer . So my advice to travelers to make sure while doing the reservation , what is the services you will get and have a copy of it ."