「This experience was completely unacceptable.
We were traveling to Edmonton when we struck a moose on the highway. What followed was a genuine emergency—our son ended up in the hospital, and we were forced to completely change our plans. We immediately contacted the hotel, explained the situation, and the manager assured us that a refund would be issued due to the circumstances.
Since then, the hotel has gone silent. Calls and messages have gone unanswered, and they are now refusing to honour...
「This experience was completely unacceptable.
We were traveling to Edmonton when we struck a moose on the highway. What followed was a genuine emergency—our son ended up in the hospital, and we were forced to completely change our plans. We immediately contacted the hotel, explained the situation, and the manager assured us that a refund would be issued due to the circumstances.
Since then, the hotel has gone silent. Calls and messages have gone unanswered, and they are now refusing to honour...
Erin