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希米爾海德魯飯店與渡假村 的評分

4 out of 5
希米爾海德魯飯店與渡假村
39 Ardrossan Road, Seamill, West Kilbride, Scotland

評論

9.2

太棒了

10 分，有夠讚；682 則評論中有 453 則" "
8 分，不錯哦；682 則評論中有 157 則" "
6 分，一般般；682 則評論中有 48 則" "
4 分，不太好；682 則評論中有 16 則" "
2 分，很糟糕；682 則評論中有 8 則" "

9.2/10

整潔度

9.0/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Stephen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our stay, lovely room lovely place. Only issue we had was they had got the bill wrong, but food was great.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Colin

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love being beside the sea. Staff very friendly and courteous.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

louise

喜歡：整潔度、員工素質和住宿環境和硬體
Fantastic staff and great location
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Karen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Shaun

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Everything was really nice, only issues were the pool being far too cold so not relaxing, only seats and no loungers. Booked a table at reception and we even said we weren't sure so cancelled it soon after and said we would order room service. Then heard a member of staff moaning about my wife and I to another colleague saying we shouldn't be allowed to do that so that was pretty off-putting. For those reasons I probably wouldn't return.
於 2024 年 5 月住了 1 晚

6/10 一般般

Jacqueline

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
Beautiful foyer. Our room was old furniture very dusty and not as clean as it should be. Every piece of bedding had holes in it. Sofa mattress all marked no mattress protector on it. Not a towel for each guest. Windows very dirty. Room service arrived with food missing (not as stated on menu). 3 guests eating cutlery brought for 2 people. Not once told when booking we would be in an annex off the hotel. Very disappointed.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Margaret

喜歡：整潔度、員工素質和住宿環境和硬體
Courtyard Arranview room was lovely with magnificent views.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

John

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Going back soon
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Rachel

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
Was there for a wedding. But night before the wedding they closed the bar at 10:30pm and then told to leave the bar. Guests of the wedding were still arriving and couldn’t sit to great members of their families as there was no place to sit, talk (about tomorrow’s wedding) have a tea, drink or anything. I gave the rating of staff to the manager. Quick enough to take money for wedding but not to cater for wedding party guests that stayed over 1 or 2 nights is a really big turn off. Bad customer service!! Cleaning staff went beyond their job to help with a dress malfunction. So thank you to the lady who helped with that. Gave 2 stars for facilities, because of the closing of bar and then telling people to leave. Bar staff were willing to stay on! So the manager needs to go on a course for customer service. No wonder the hotel was quiet apart from the weddings that must keep it going. Beautiful hotel and grounds.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Amy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely stay
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Patricia

We were upgraded to a lovely room. All areas of the hotel were clean and well maintained. Every member of staff we encountered was friendly and helpful. We would definitely return here again.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Gillian

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful setting
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Chris

喜歡：整潔度、員工素質和住宿環境和硬體
Stunning refurb, very impressed and I’ll be back. Food was outstanding.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Anne

情侶出遊
Lovely hotel
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Alison

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Colin

於 2024 年 4 月住了 2 晚

10/10 有夠讚

Ian

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Janet

情侶出遊
喜歡：設施服務
Lovely stay. Thank you all fir making it so pleasant.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Lynda

喜歡：整潔度、員工素質和住宿環境和硬體
Been coming here for many years and hope many more excellent
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Robyn

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Annmarie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean and generally in good decorative condition. There was some signs of age and wear and tear in the corridors. The food in the restaurant was excellentl. The bar food not as good quality. The staff were polite courteous and attentive. My main concern was that after being very clear in my booking that I had a physical disabilty I was allocated a bedroom along a corridor with two sets of stairs. These were difficult to negotiate using elbows crutches. I had to to resort to crawling up the narrow stairs at bedroom No. 27. Why do they ask if you have any special requests or needs on online booking sites if they don't take them into account. When i raised this on leaving, the receptionist advised I would need to call the hotel to ensure my disabilities would be taken into account.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Margaret

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Julie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Fiona

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Mary

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed in the kilbride part of the hotel. Lovely room. Big doulde bed plus in the other area a sofa bed big enough for 2 people. Lovely bathroom with both bath and shower. Dinner was great as was breakfast. Plenty of choice. Will deffo return.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jane

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Chris

情侶出遊
Wonderful stay upgrading to the suite, the staff were fantastic
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Catriona

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Brian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
efficient check-in. Good sized room and comfortable bed. shower good with plenty of shampoo and shower gel. poor points were room radiator on max and took half the night to cool room down. over bath shower- drain popup didn't appear to work and popup had to be removed,(Room 45) only one toilet roll and no pen and notepad. drinks bottles left outside in hallway and not cleared away and packet of mints lying underneath tv. Attention to these little details would improve things in line with the status of this hotel
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Gael

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Menu not quite our thing but everybody has different tastes
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Catherine

喜歡：整潔度、員工素質和住宿環境和硬體
Bed was comfortable
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Matthew

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely fantastic experience at a bargain price booked through Expedia. Had this been Channel 4's 4 in a Bed, we would have overpaid! The room alone was excellent but then you add in the dining experience (we enjoyed breakfast and evening meal), the location, the onsite facilities including sauna, steam room, swimming pool, fitness suite with weights and cardiovascular equipment, all overlooking the beach, sea and mountains beyond. All facilties included in the room price, spa treatments extra. We will definitely be back.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Gavin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location for walking and taking in the sea air being right on your doorstep.
於 2024 年 4 月住了 5 晚

8/10 不錯哦

Bertram

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Eunice

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

4/10 不太好

Anoopsha

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
於 2024 年 4 月住了 1 晚

6/10 一般般

Elaine

不喜歡：整潔度
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Steven

喜歡：整潔度和員工素質
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Elizabeth

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, in a great location and friendly staff.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

John

於 2024 年 4 月住了 1 晚

4/10 不太好

Julie

家庭旅遊
不喜歡：整潔度
, we asked for sheets and duvet for the pull down bed at 11.30pm as there was nothing in the room… they never came. The dinning room bar was covered in dirty glasses….at the reception there was a staff altercation swearing at each other…. The food was bland… won’t go back… still waiting on a refund as promised by the receptionist
於 2024 年 3 月住了 1 晚

6/10 一般般

Tricia

情侶出遊
不喜歡：整潔度
Some staff need to learn to treat every paying customer the same, we weren’t offered water while we browsed the menu nor did we get the ‘sea view’ seat we’d requested even though the restaurant was pretty quiet while we were there. Ir was made a big deal when I’d asked for it the night before, but the staff did say she’d put a request in🙄 As we left we were approached by manager ‘Patricia’ asking us to remind her of where we were seated!??.. did she think we’d done a dinner & dash? .. after paying £84 for a mediocre dinner🤔 Our room was clean on arrival but the next day we’d noticed the toilet roll has the triangle on the ends for decoration along with clean towels only because we’d put them in the bath, no hoovering of the room nor bed made, looked as if the quilt was thrown up as the pillows were left the same way as we’d done when we left the room. Paying £125 for a one night stay, I expect far more than what we’d got. Get the management to inspect the room and maybe get them cleaned properly, have a look at the dust on the lower part of the tables. All in all, for the price it was a total let down. The waiting staff hadn’t gave us the cutlery we needed for our food which is no big deal, but are they trained these days? It’s a lovely hotel in a beautiful setting but just needs that extra special touch , which begins with proper staff training… and a smile wouldn’t go ‘amiss!’
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Anne Joyce

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

4/10 不太好

Dawn

情侶出遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
We were disappointed by the breakfast which had very much a "mass catering" feel to it. We didn't get a sea view from our room which was fine, not everyone can have that. But there was no sea view from the breakfast room either, so we could have been anywhere...
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Monica

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Craig

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Marie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

8/10 不錯哦

John

喜歡：整潔度、員工素質和住宿環境和硬體
Went to the seamil hydro with the missus for a quiet chilled weekend, wee had an excellent stay, facilities were excellent, pool sauna, steam room, gym, food was nice, room was clean upto date and an excellent view of the sea. All an all, a really nice quiet chilled time away, wee will definitely be going back again, highly recommend,
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Elizabeth

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Loved my stay here. Everything was perfect fir my stay. Room amazing. Hotel is beautiful. Wonderful views. Staff very attentive. Food in the restaurant good choice. Covered everyone’s b
於 2024 年 3 月住了 1 晚

10/10 有夠讚

john

情侶出遊
喜歡：設施服務和住宿環境和硬體
Pleasant property for a stay in the area
於 2024 年 3 月住了 1 晚