Everything was really nice, only issues were the pool being far too cold so not relaxing, only seats and no loungers.
Booked a table at reception and we even said we weren't sure so cancelled it soon after and said we would order room service. Then heard a member of staff moaning about my wife and I to another colleague saying we shouldn't be allowed to do that so that was pretty off-putting.
For those reasons I probably wouldn't return.
Shaun
於 2024 年 5 月住了 1 晚
6/10 一般般
Jacqueline
家庭旅遊
2024年5月10日
喜歡:員工素質
不喜歡:整潔度
Beautiful foyer. Our room was old furniture very dusty and not as clean as it should be. Every piece of bedding had holes in it. Sofa mattress all marked no mattress protector on it. Not a towel for each guest. Windows very dirty. Room service arrived with food missing (not as stated on menu). 3 guests eating cutlery brought for 2 people. Not once told when booking we would be in an annex off the hotel. Very disappointed.
Jacqueline
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Margaret
2024年5月10日
喜歡:整潔度、員工素質和住宿環境和硬體
Courtyard Arranview room was lovely with magnificent views.
Margaret
於 2024 年 5 月住了 1 晚
10/10 有夠讚
John
情侶出遊
2024年5月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Going back soon
John
於 2024 年 5 月住了 2 晚
8/10 不錯哦
Rachel
2024年5月9日
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Was there for a wedding. But night before the wedding they closed the bar at 10:30pm and then told to leave the bar. Guests of the wedding were still arriving and couldn’t sit to great members of their families as there was no place to sit, talk (about tomorrow’s wedding) have a tea, drink or anything.
I gave the rating of staff to the manager. Quick enough
to take money for wedding but not to cater for wedding party guests that stayed over 1 or 2 nights is a really big turn off. Bad customer service!!
Cleaning staff went beyond their job to help with a dress malfunction. So thank you to the lady who helped with that.
Gave 2 stars for facilities, because of the closing of bar and then telling people to leave. Bar staff were willing to stay on! So the manager needs to go on a course for customer service. No wonder the hotel was quiet apart from the weddings that must keep it going.
Beautiful hotel and grounds.
Rachel
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Amy
情侶出遊
2024年5月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely stay
Amy
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Patricia
2024年5月7日
We were upgraded to a lovely room. All areas of the hotel were clean and well maintained. Every member of staff we encountered was friendly and helpful. We would definitely return here again.
Patricia
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Gillian
家庭旅遊
2024年5月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful setting
Gillian
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Chris
2024年5月5日
喜歡:整潔度、員工素質和住宿環境和硬體
Stunning refurb, very impressed and I’ll be back. Food was outstanding.