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The staff was very friendly, courteous, professional and competent. Always thrive to deliver a superb customer experience and staff goes out of way to do this. Property is clean and best value on all aspects for money. Very conveniently located to Colombo, airport, and high-way entry points.

One of the best hotels that my family and I have stayed in. We have used a lot of different hotels throughout the world and Shangri La Colombo ranks one of the best we have stayed in. Even with all the difficulties SL is in now, the hotel staff saw to our comfort without any complaints. I salute the staff and management for their gracious hospitality. Thank you!

Clean and very friendly , helpful staff.

We were there for 4 nights. The staff made it one of the most memorable stays we had anywhere in the world (we both travel a lot globally for both pleasure and business). They were warm, friendly and showed a genuine interest in making us feel welcomed. We were on vacation, but we had packed lots of things into our schedule. Hotel staff was finding ways to help us enjoy our visit and somehow do everything we wanted to do. Special kudos to Kaveen (for greeting us every morning with a smile and...

There are multiple activities within walking distance - casino, spa, bar, pool. sea, restaurant, shopping mall, etc. The hotel is self contained and enjoyable by family members of different ages. It is affordable compared to other hotels in Colombo. It is new and well maintained. Staff speak English, friendly, and helpful.

Location attached to Colombo City Centre mall for a range of shopping options. Tuk Tuk and taxis easily accessible.

Magical hotel in the best area of Sri Lanka. Unlike other high end hotels, you really feel like part of the Cinnamon community here. I had wonderful days just staying in the hotel and getting work done in the magnificent lobby while drinking coffee and eating delicious pastries . The restaurants are all top notch and the service was amazing. Looking forward to another stay soon . It's like a hub for the Sri Lankan cultural elite. The decor also stands apart from other five star hotels - truly...

Friendly staff ... good location ... does not surprise me that this hotel has hosted kings and queens during the last 150 years. I got good service from Shayna at the restaurant there ... nice breakfast buffet.

Bed is comfortable huge room, good customer service great working ac. Thanks

Hamza, Hillary, Siyon, Nihale, and Supun lobby staff were always helpful, accommodating and friendly to guests.

We were disappointed that we were unable to stay more than one night! My partner and I misread our flight schedule and had to leave a night earlier than anticipated. The Cinnamon Red staff were wonderful and we were given a beautiful room fir our final night in Colombo. We paid extra for late check-out and it was worth it! We will definitely stay again if we're lucky enough to visit Sri Lanka again. Thank you

Ideal location for touring around the city; Convenience Store, Banks are at a walk-able distance; Loved it!

It was a wonderful experience at the property

Staff was very professional rooms are clean. Breakfast was amazing. Thank you.

Perfect for an airport hotel. Clean, quiet, friendly, convenient.

Excellent staff and service! Very accommodating for early check ins or late check out! I’ll be back!

The quality and comfort of the rooms is great. The staff is great. It is not a busy, active party hotel. It is a very comfortable quiet hotel with excellent staff and service. Amila, the manager demonstrated exceptional service as I was leaving the hotel.