Our stay was so very nice. Ronnie with the valet service, what a really nice gentleman. He was so very considerate. Hunter at the front desk was extremely understanding about a family situation. He was vey calm and talked us through it. These two people definitely show they enjoy working with people.
Carol
於 2024 年 6 月住了 5 晚
6/10 一般般
Mike
2024年6月13日
喜歡:整潔度和員工素質
The property was well kept. However, on my last day there was a note in the elevators that the breakfast kitchen would be down and that there would be no coffee either. Really? You couldn't even get the coffee station out? I had to go across the street and purchase a coffee from another store.
Mike
於 2024 年 6 月住了 2 晚
6/10 一般般
Sunil
家庭旅遊
2024年6月9日
不喜歡:員工素質
worst check-in experience. If the hotel expects high traffic in summer, get the staff to handle it. We waited for 2 hours after the check-in time to finally get the room.
Sunil
於 2024 年 6 月住了 2 晚
4/10 不太好
Luise
家庭旅遊
2024年6月1日
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
My husband and I stayed 2 nights and were disappointed in a few things.
1. When I pay $445.00 per night, I do expect to have my room cleaned and fresh towels every day. I was not told at check in that they only clean every other day, why?
2. We went to the pool at around 11:00AM and where the place for pool towels were empty. After asking the front desk for pool towels, it took 30 minutes to provide us with these.
3 The shower head and handle came loose plus the refrigerator did not work (although to their credit, it was replaced right away).
We decided that this was the first and last time we will stay at this hotel, for a Hilton it needs to be better. This falls on management.
Luise
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Dace,Glen Allen
家庭旅遊
2024年6月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall very pleased with the hotel. We had a room on 14th floor with beautiful ocean view. Room was clean and comfortable. Elevators were fast; short wait times even on a busy Memorial Day weekend. Breakfast buffet offered many varieties and made to order station for omelettes, pancakes or French toast. Overall great.
Only negative was on our last day when poor signage led my son to swim in the indoor pool while it was being chemically treated. Door was left unlocked for passage to outdoor pool. So we missed the only indication not to swim (a piece of paper taped to door - which was ajar when we arrived). Response from staff was lackadaisical when I expressed concern.
Dace
於 2024 年 5 月住了 2 晚
2/10 很糟糕
Hekuran
家庭旅遊
2024年5月27日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I stayed here 2 night for $1100 the worst nights of my life
Bathroom never cleaned
Beds were filled with hair couple bed bugs
And also payed for parking extra
Hekuran
於 2024 年 5 月住了 2 晚
8/10 不錯哦
fiorella
家庭旅遊
2024年5月26日
喜歡:整潔度、設施服務和住宿環境和硬體
It’s perfectly located and loved the early coffee and oceanfront access. Housekeeping was not provided because they forgot to ask us at check in if we wanted the service and ended up with dirty floors full of sand during our stay. The staff was pretty nice except for the lady with braids during breakfast on Sunday who had a nasty attitude towards everyone.
fiorella
於 2024 年 5 月住了 2 晚
6/10 一般般
Daleen
家庭旅遊
2024年5月13日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
No housekeeping for 4 days is a shame. asked for it everyday.
Daleen
於 2024 年 5 月住了 4 晚
4/10 不太好
David
家庭旅遊, 親子旅遊
2024年5月12日
不喜歡:整潔度
We had a 5 night stay and had no housekeeping services. We had to call for towels and toilet paper and then it took over an hour for them to bring them. Dirt on the floors. Hair and dirt found on the bed sheets under the top comforter. The marijuana smell throughout the lobby and elevator is nauseating. Definitely better hotel options in the area and a let down from Hilton.