A super helpful staff that picks up the phone and helps out for a self check in hotel. Booked day of, had to change reservation like 3 times, and they helped me through it all. Room was super easy to get into, directions were smooth and simple, and the area was perfect. Right next to one of the most active parts of town, and a 8 minute walk from the Bio Bay tours. Be aware, there's no microwave in the room. AC worked amazing. Showers hot water lasted well, just don't blast it.