The property itself is beautiful, and conveniently located for those wanting to be minutes away from Esperanza. Also free parking on-site is convenient for those renting golf carts or cars to visit different parts of the island.
The welcome experience we nice, and hotel staff were friendly. We had a smooth check-in experience. The rooms were also clean when we arrived, and well appointed. Note that there is no TV in the room (fine for us since we spent most of our time outdoors).
Service at this hotel is not up to the mark considering how much you are paying.
- We had to repeatedly ask for our room be be refreshed despite putting up the card on our door the clean our room.
- The restaurant on the property was overpriced and below average. The food options were limited (they didn’t have the lobster on the menu), and quality of food was average. You can get much better food outside for much cheaper at the numerous other establishments in Esperanza.
- The power went out one afternoon. When we told the hotel staff there was no power, they just shrugged it off and told us that “it’s in the hands of the power company”. For the amount they charge, consider getting some sort of power backup.