Our room was tired: wallpaper coming loose, wobbly handles on the sink and shower, missing towel knob. The decor was drab, the chairs uncomfortable, the chandelier outrageously ugly.
It took few calls each day to get three bath towels for three guests. We needed to ask for a microwave because you can't see the controls on the built in. There was no tray provided for reheating items.
The concierge service was helpful, but for this price point, a pleasant, well maintained room and service ought to be a no- brainer.