Staff were friendly enough. The room was not very clean, shower was dirty in bottom corners, what appeared to be an old shrivelled orange peel was on floor, windows were very dirty. Was noisy with the pub downstairs but also was night of fireworks, so it's hard to say whether this is the norm. Convenient location, very close to English Bay, with a lot of food options close by, the pub brunch was really good. Not the hotel's fault but Expedia listed the location as having a pool, which it does not, it appears that Expedia has updated this now. The room was pricey for what it was, so not sure I'd choose to stay again.