University of Illinois at Urbana-Champaign Tours

Great location. Walkable to everything down town. Terrible service and management. I spent over $1600 to stay for the week and I only asked to have my room cleaned one day. It wasn't done. I did what their site policy says about requesting service. When I reported that evening to management about my room not done, he wrote down my number and i figured it would be cleaned then the next day (so i thought). I asked for additional towels to be delivered that night. The next day I went off to work and figured that my room would be cleaned as I complained the night before and would expect it to be done the next day. When I came back to my room, it wasnt done again. I spoke again to the afternoon manager and he said that I didn't request it in the morning of that day. I told him that why would I do that if I already complained it from the night before. He as a manager should have made sure to leave a note or comment about getting it done the next morning. His take away from all this was that policy states if requesting service, ask in the morning. So, pretty much he was putting the blame on me. What a poor manager and leader he is. I would not return here ever again and wouldn't recommend anyone else with that type of leadership!

There wasn't any coffee machine, or refrigerator or even cups in the room. However, they did have water bottles for $8 each. The fitness center was great! The staff was great! Maybe that was why I was surprised at the lack of convenience items - though I don't know that I've ever been in a room without one.