Find hotels in Universal, Vitoria from NT$1,326

"excellent "

"Hotel staff is the true highlight of this property! I had a special request for a holiday weekend, which is usually a challenge since services and staff are often reduced across the city. It was both my parents’ wedding anniversary and their birthdays, and I wanted to surprise them. After booking, I realized my reservation was not for three people, and instead only for one person and two twin beds. I reached out the hotel via WhatsApp, and the team was incredibly efficient and supportive. They quickly helped me find a solution: I booked an additional room, and they even offered a discount. Debora at the reception reassured me, saying “We’ll take care of them, and she truly did. Their check-in went smoothly, and the hotel even surprised them with a fruit and chocolate platter. The next day, when I arrived, another staff member helped me record the big surprise moment. Thanks to their warmth and care, everything went perfectly. The hotel itself is very well located: walking distance to gas stations, supermarkets, local restaurants (from Brazilian chains to hidden gems you should absolutely try), and even beaches. Shopping Vitória is just five minutes away by car. Breakfast and parking were included, which was a great bonus. There are a few small areas in the property that could use updating, but nothing that affected our experience. Overall, the staff made all the difference and created unforgettable memories for my family. I would come back. "

"Staff is of great help. They are dedicated in helping us, guests, to figure out the best option to make our stay best possible. Breakfast buffet is works adding to your reservation"

"The customer service is very professional and friendly! Place is clean and safe! The food is Great! Great for a Family Vacation "

"Funcionários super simpático. Ótimo café da manhã"

"Great view from the rooftop pool area. Parking is available, but located around the corner from hotel entrance. Shops and supermarket near by were convenient. Breakfast was good with multiple options daily. Rooms were very basic without hairdryer, shampoo, conditioner, or shower caps. Overall a good hotel downtown Vitória."

"Very nice"

"Custo benefício ok"