Well designed boutique hotel with amazing staff. Paola is an excellent host and will go to great lengths to make your stay the most efficient and enjoyable. The hotel size is perfect and anything that is missing here can be supplemented with their partnerships with other nearby small hotels (Radhoo and La Valise). This place is a gem and we will be back.
Emily
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Laurynas
2025 年 3 月 11 日
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was spectacular
Laurynas
於 2025 年 3 月住了 4 晚
10/10 有夠讚
Candy
情侶出遊
2024 年 11 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing !! Everything was amazing ! The staff was incredible, went above and beyond for anything we needed! Amazing food too.
Candy
於 2024 年 11 月住了 3 晚
10/10 有夠讚
JOSE ANTONIO,MEXICO
親子旅遊
2024 年 9 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing !
JOSE ANTONIO
於 2024 年 8 月住了 3 晚
10/10 有夠讚
Yudiana
家庭旅遊
2024 年 7 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love the aesthetics of the property! The rooms and location looked exactly like the images on Expedia.
The food and drinks were excellent; I wouldn't hesitate to stay here again. Isabel and Eddie made our stay very comfortable.
Yudiana
於 2024 年 7 月住了 2 晚
10/10 有夠讚
Gizem
情侶出遊
2024 年 6 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was a pleasant stay. The living room area was our favorite!
Gizem
於 2024 年 3 月住了 5 晚
10/10 有夠讚
Christian
情侶出遊
2024 年 6 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Außergewöhnliche freundlicher Service sehr hilfsbereit. Sehr schöne Zimmer am Strand sehr gepflegt, trotz Seegrass wird täglich sauber gemacht, Handtücher hatten manchmal Flecken aber man erhält laufend neue und sehr viele Handtücher verfügbar. Absolut tolles Hotel und sehr empfehlenswert würde wieder kommen.
Christian
於 2024 年 6 月住了 8 晚
10/10 有夠讚
Anthony
2024 年 5 月 24 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Incredible! This is the BEST hotel in Tulum. SUPER quiet, VERY high end, very few rooms and spacious beach and pool. Breakfast is amazing and staff is THE best!
Anthony
於 2024 年 5 月住了 4 晚
10/10 有夠讚
Justin
2024 年 5 月 1 日
喜歡:整潔度、員工素質和住宿環境和硬體
Xela was a beautiful, peaceful, and an intimate stay. The staff went out of their way to accommodate us and our needs while we were there which made for a very relaxing and enjoyable trip.
Justin
於 2024 年 4 月住了 3 晚
10/10 有夠讚
Aditi
2024 年 4 月 24 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Stop reading the reviews and JUST BOOK IT!
AMAZING. Complete luxury service. The rooms are spacious! It's a small hotel kind of built like a house, so there's cozy common spaces and a rooftop which are not crowded - very easy to relax. The service is impeccable - you get in touch with the staff via Whatsapp message. We just sent a text for fries and aperol spritzes when we were by the beach in a cabana, and they arrived shortly. All the staff are so friendly and warm! The beach is clean. The breakfast included is delicious. Don't hesisate - book this!
Aditi
於 2024 年 4 月住了 3 晚
10/10 有夠讚
Maria
2024 年 4 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing stay at Xela!
We love everything, but the most amazing thing was the attitude of the staff. Being a brand new hotel XELA may experience some minor issues (like bad pressure of the shower), but the way they solve these issues is just top level. Special thanks to Emily who helped us with everything and even provided with an upgrade of the room to solve this issue with shower! A bottle of wine as a gift was very nice!
Rooms are perfectly decorated, we didn’t want to leave! Breakfast is very good with good coffee and choice from the menu.
The location is great - it is in quiet place, sometimes we were alone in the sea! But due to free bikes it is easy to get to any places around. They also provide valet parking which is great, as it is not an easy task in Tulum.
We can only envy ourselves that we stayed there: location, amenities, decor, vibe - everything was great! Do not miss sunset on their amazing rooftop!
Maria
於 2024 年 4 月住了 4 晚
8/10 不錯哦
Mirela
2024 年 4 月 8 日
喜歡:整潔度、員工素質和住宿環境和硬體
The style of the hotel, its quite and modern.
Mirela
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Michael
情侶出遊
2024 年 4 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Grandioses Hotel mit tollem Personal. Wir hatten eine wundervolle Zeit im Xela Tulum und können das Hotel uneingeschränkt weiterempfehlen.
Das gesamte Design des Hotels und der Zimmer ist enorm schön und von der Dachterrasse kann man sich einen wunderschönen Sonnenuntergang ansehen. Der zugehörige Strandabschnitt ist ebenfalls sehr schön. Alle Bars und Restaurants in Tulum Beach sind fußläufig sehr gut erreichbar. Zudem stehen auch kostenfreie Leihfahrräder zur Verfügung.
Emily und das gesamte Team haben einen großartigen Job gemacht.
Michael
於 2024 年 3 月住了 7 晚
10/10 有夠讚
Brett
2024 年 2 月 20 日
Brett
於 2024 年 2 月住了 2 晚
10/10 有夠讚
sheldons
2024 年 2 月 18 日
new hotel. very good service. food and drinks. few kinks in new construction being worked out.