Does UMi Tulum have a pool?

Yes, this property has an outdoor pool.

Is UMi Tulum pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 50 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking at UMi Tulum ?

Self parking is free at this property.

What time is check-in at UMi Tulum ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Does UMi Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 180 per vehicle applies.

Where is UMi Tulum located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Tulum Beach and Sian Ka'an Biosphere Reserve. Playa Akun and Ven a la Luz Sculpture are also within 3 mi (5 km).

UMi Tulum Reviews, Deals & Photos 2025

10/10 Excellent

Anna

2025/10/27

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Such an amazing hotel, beautiful! Great location, great menu options, staff were great! We can’t wait to come back

Stayed 3 nights in Oct 2025

10/10 Excellent

Jordy

2025/10/1

Liked: Cleanliness, staff & service, property conditions & facilities

Our room was the best beach view. We could walk out of our room onto the sand. There was a private room pool on our patio. All the staff was amazing. Ricardo at the front desk was so great and helpful in all our bookings. The food was so good we really only ate at the hotel. Our 6 day trip was simply perfect because of UMi hotel. I highly recomend them! Thanks to their fine staff!!

Stayed 6 nights in Sep 2025

10/10 Excellent

Siham

2025/5/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel if you are looking for romantic get away

Stayed 1 night in May 2025

10/10 Excellent

JESSICA

2025/9/9

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved everything about this property, best staff. Communicated through Whatsapp and in person, i was informed about everything happening at the hotel. The hotel staff shared recommendations for example local restaurants around the hotel and even downtown. Some of the staff shared their favorite lagoons in the area too. The rooms were spacious and the common grounds was always clean. Food and drinks was delicious, we enjoyed the breakfast and the fresh ceviche.

Stayed 5 nights in Sep 2025

10/10 Excellent

yunieski

2025/4/16

Liked: Cleanliness, staff & service, property conditions & facilities

Such a beautiful hotel!

Stayed 3 nights in Apr 2025

10/10 Excellent

Angel

2025/4/30

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best vibe

Stayed 3 nights in Apr 2025

10/10 Excellent

Sunita

2025/10/14

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is very well located in Tulum beach, with direct access to the beach. The staff are really friendly and helpful, as soon as we arrived we were greeted with a very warm welcome from Eliseo, and every member of staff from the concierge team to the restaurant team were always friendly and helpful. I really liked how they communicate with you via WhatsApp before you arrive and during your stay, which is very convenient. Our room was beautiful and relaxing with sea views. Breakfast was included and it was a generous breakfast with fruit and yoghurt plus another breakfast meal on top, also juice and coffees included. We appreciated the long breakfast hours from 8am-1pm so we could take our time and relax. The food is very good quality and reasonable prices in the area. They really take care of nature and are animal friendly, caring for their environment. If there was 1 thing to advise to the hotel I would suggest to have umbrellas for the beach beds. When we laid on the beach, there was no umbrellas for shade so we had to move under a tree. Thank you to the Umi team for making it a great stay.

Stayed 5 nights in Oct 2025

10/10 Excellent

Pouya

2024/12/31

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel at the centre of it all with great staff and great looking people and parties and great size rooms and very attentive David and Emmanuel at the restaurant

Stayed 7 nights in Dec 2024

10/10 Excellent

Yebin

2024/12/3

Liked: Cleanliness, staff & service, property conditions & facilities

Food, atmosphere, properties, staffs everything is awesome and I’ll never forget this moment.

Stayed 1 night in Nov 2024

10/10 Excellent

Ofir

2025/2/2

Liked: Cleanliness

Vary good

Stayed 2 nights in Dec 2024

6/10 Okay

George

2024/12/30

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Not sure it was worth their fees, added fees for pet 50usd per day, small property… not a resort

Stayed 6 nights in Dec 2024

10/10 Excellent

Sheila

2025/8/19

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow where do I begin. From check in to Check out. I had a wonderful experience. My ocean front room … I have never had anything like it before… two words to describe this place : PEACE & TRANQUILITY. This was my first time doing a Solo trip and I couldn’t have picked a better place. (I was debating between here and Be tulum, so happy I chose this place !!) it’s a lot more private and intimate. Not only was the staff attentive but they also made me feel very safe. Being able to communicate via WhatsApp was a major plus. Response time any time of the day also impressive. To add on … the food on property … OMG BOTH restaurant and cafe .. *chefs kiss* the salmon dish (MUST TRY!!) and the French dip sandwich !!!!!! I cannot brag enough. Also must try, the date and banana toast at the Bi polar cafe !!! I could go on and on but I’m sure you get it. Last but not least, THANK YOU to Diego and Ricardo !! Who were both super amazing and there to help from check in to check out. As a solo female traveler it felt good to feel safe in a place I have never been. I appreciate it and can’t wait to return !!!

Stayed 3 nights in Aug 2025

10/10 Excellent

Antho

2024/5/7

Liked: Cleanliness, staff & service, amenities

My stay at this hotel was nothing short of exceptional. From the moment I arrived, I was impressed by the convenience and personalized service provided by the staff. The hotel's direct access to the beach made my vacation incredibly convenient, allowing me to enjoy the beautiful shoreline with ease. The rooms exceeded my expectations, offering ample space and tasteful furnishings. I appreciated the attention to detail in the room design, which created a comfortable and inviting atmosphere throughout my stay. Additionally, the breakfast provided by the hotel was excellent, with a wide variety of delicious options to choose from each morning. Overall, I highly recommend this hotel for anyone seeking a convenient and personalized getaway. Despite the minor drawbacks, the exceptional service, spacious rooms, and beach access make it a fantastic choice for a memorable vacation experience.

Stayed 5 nights in Apr 2024

2/10 Terrible

Darren

2024/12/15

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I could not believe that they did not notify of construction in front of my beachfront suite prior to my check in. At check in they told me it would only last one day and they kept saying just a little more time. They worked until midnight and started at 7:30am with saws and hammering. I had to check out early and move to another hotel after 2.5 days there because it was so loud. Terrible customer service… Separate from that, the hotel is already showing its age. The private rooftop deck of my suite was not well maintained, the plants were dead and the cement was cracking. Honestly I would not recommend this hotel given how they handled things.

Stayed 4 nights in Dec 2024

10/10 Excellent

William

2024/6/18

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We went with a group of friends to celebrate my Birthday in May. I took a chance since it was just opened months before but so glad I did. The Hotel is located perfectly if you want be able walk to the best restaurants without being in the loud party area. Our rooms were specular with ocean views so convenient to the beach. The top floor unit is amazing to have your friends over for cocktails before dinner. They had a dj the day we checked in and a roof top party during our stay. Staff was very accommodating and did a great job keeping us hydrated, full and happy;) The breakfast that is included was exceptional and we ordered the Ceviche every day for lunch. The only thing I would suggest is adding more seating and umbrellas at the beach. Other than that 10/10 stay!

Stayed 3 nights in May 2024

4/10 Poor

LaTodd

2025/3/10

Liked: Staff & service

Disappointing Stay – Not Worth the Price, But Excellent Staff We booked a four-night stay at Umi Hotel Tulum but ended up leaving after just one night due to the lack of basic room amenities. For the price, the room was simply unacceptable—no TV, no chairs, and no place to hang clothes. The Garden Suite felt like a prison camp, surrounded by concrete walls, water stains, and a view of another wall with a dying palm tree. The room also had a stale smell, which made the experience even worse. The one saving grace was the staff—they were outstanding. Although they couldn’t change our room, they handled the situation with professionalism and even provided us with a credit for a future stay if we decide to revisit, which was a very classy gesture. If you’re looking for a beachfront location, Umi is well-situated and close to many attractions. However, unless you book a Master Suite with a swim-out, the cost simply isn’t justified. On top of that, they require an additional $500 deposit, which wasn’t clearly communicated upfront. Overall, while the hotel itself was disappointing and not as advertised, the staff went above and beyond to make things right.

Stayed 4 nights in Mar 2025

6/10 Okay

Emily

2025/1/9

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Beautiful accommodation but a party / rave hotel

First, I want to commend the exceptional wait staff, whose attentiveness and welcoming nature stood out. The food and drinks at the hotel/beach club were lovely, and the stunning architecture and interior design met my expectations as a designer myself. However, my overall experience was marred by management issues. Upon arrival, I was informed I had been “upgraded” to a beachfront room with a private pool, which turned out to be a downgrade—priced roughly £50 less per night than my original Master Suite booking. Moreover, UMI operates as a party hotel, which wasn't clearly communicated. My friend and I love to rave, but the noise level was excessive. On New Year’s Eve, the party stretched from 6 PM to 1 AM, followed by an afterparty from 5.30am to 3 PM the next day, leaving us with over 24 hours of no sleep. Despite multiple complaints to management, to Jorge the Director, the noise continued daily and nightly. The most distressing incident occurred when we returned after a night out to find the hotel locked, with no staff available. After two hours of trying to gain access, we had to gain access through another hotel but there was no follow-up from management beyond an apology. This incident caused us to miss a privately booked excursion and additional costs. Other issues included a flooded shower, no bathroom curtains despite the visibility, and no hairdryer which are basic amenities.

Stayed 5 nights in Dec 2024

10/10 Excellent

Jennifer

2024/5/8

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

AMAZING EXPERIENCE! I chose this property for the boho luxury aesthetic. I am happy to say that it exceeded my expectations. Everyone was so welcoming and accommodating. Specifically, Jorge, Andrea and Jaime. They were in constant communication with me regarding all my needs. They made my restaurant reservations and even arranged our excursion activities. The location of the property is just right. It’s walking distance from all the popular restaurant and day clubs but not too close where you will be disturbed by the partying. We stayed in a ground level room and they were able to fulfill my request and room us in the one I specifically wanted. I had an issue with privacy in the bathroom and they immediately rectified the situation. The rooms are exactly as pictured. The restaurant staff constantly checked if we needed any beverages or food. The seaweed was cleaned off the beach every morning. It’s an adults only resort which is a huge plus. In addition, pets are allowed which makes my heart happy. The menu may seem limited but they are items they can make that are not listed. They have a Dj that plays on the weekends from 3-6pm, it’s progressive/chill house music. I felt safe thanks to the staff and the property itself is tucked away in a little jungle which reduces foot traffic. I had such an amazing, fun, and relaxing time at Umi Tulum. I look forward to visiting again!

Stayed 4 nights in May 2024

10/10 Excellent

Takayo

2025/10/29

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing staff, amazing food, perfect ambiance and a great location.

Stayed 5 nights in Oct 2025

8/10 Good

Katherine

2025/10/13

Liked: Cleanliness, staff & service

Overall the hotel was lovely - but I asked a few times why there was nothing being done to manage the outrageous mosquito situation and was told usually they do but they just weren’t now. Every other hotel and restaurant we visited throughout our stay had copal burning as the smoke keeps the mosquitos manageable. I left covered in horrible bites despite going through two bottle of spray. I would wake up with new ones. So… beware.

Stayed 3 nights in Sep 2025

10/10 Excellent

Meredith

2025/10/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We absolutely loved our syay at Umi tulum. The staff was so kind and accommodating, they even upgraded our room to a beautiful beach front room ! Breakfasts each morning were delicious and cooked to order. The d.j sets at 2pm each day were a great vibe. We feel so lucky to have stayed at this beautiful property.

Stayed 4 nights in Oct 2025

4/10 Poor

Alisa

2025/9/29

Disliked: Cleanliness, amenities, property conditions & facilities

Diego & ricardo were amazing! Diego did what he could to aleviate all inconveniences of the room! However, they still remained. Fromthe ceilingn room leaking down drips of water, to No hot water whatsoever. To shower water running into bathroom floor due to no door or cover, ,the door itself to the room made out of wood in a way that leaves it opned and not sealed to block any mosquitoes/outside insects that disturbed our sleep and uncomfortableness! We paid for a birthday arrangement that came out as nice as the Sun allowed but still grateful to diego above all! Did offer upgrade room but we did not want the darker colors that came with it. Ours was bright and light. Just very poor Management from whomever!

Stayed 4 nights in Sep 2025

4/10 Poor

TRAKONNIE

2025/9/23

Liked: Staff & service

Communication through WhatsApp was good. The staff responded in a timely matter. Breakfast was good. However, there were cats around the property and my daughter was allergic to them. It was not stayed before booking. Until it was time to check out things were great, but they wanted to charge me a fee to clean the towels because of makeup stains that were washable. They also tried to say it was blood at first. I was very upsetting to have paid and tipped workers cash to then get charge to clean towels after a stay. No one should have to pay to clean towels it’s a hotel towels are common things to account for.

Stayed 3 nights in Sep 2025

10/10 Excellent

javier

2025/8/30

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ha sido el mejor hotel que me he quedado en muchos años, estuve en el roof top y vaya que experiencia tab buena, recomiendo para quedarte en pareja sin duda, el trato y atencion de los trabajadores excelente

Stayed 2 nights in Aug 2025

10/10 Excellent

Rogelio

2025/7/12

Liked: Cleanliness, amenities, property conditions & facilities

Me encanto el trato de Ricardo y mi concierge mujer que me ayudo con mi break up a sanar, no menciono el nombre porque fue personal pero me hicieron sentir tan comodo que regrese a los 2 dias!

Stayed 1 night in Apr 2025

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