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Aparthotel

Panacea Condo Tulum

3.5 star property
Aparthotel with 2 outdoor swimming pools, in the vicinity of Tulum Mayan Ruins

Choose dates to view prices

Photo gallery for Panacea Condo Tulum

Reception
Romantic Penthouse, 1 King Bed, Private Pool, Garden View | Private kitchen
Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV
Suite Residential, 1 bedroom | Balcony
Exterior
Hotel Panacea Tulum offers indulgence and activity. Book a private massage, pedal through scenic surroundings, or unwind in the lush garden. Enjoy two outdoor pools and rejuvenating spa treatments. Multilingual staff and concierge ensure you make the most of your stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Gym
  • Air conditioning
  • Outdoor Space
  • Parking included

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Romantic Suite, 1 King Bed, Private Pool

Romantic Suite, 1 King Bed, Private Pool | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Romantic Suite, 1 King Bed, Private Pool

Highlights

Yard
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Ceiling fan
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View

Private kitchen

Junior Suite, Garden View

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Ceiling fan
2 bedrooms
Egyptian cotton linens
  • 958 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Private kitchen

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Private kitchen

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Living area | 50-inch Smart TV with cable channels, TV

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | Terrace/patio

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Residential, 1 bedroom

Suite Residential, 1 bedroom | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Residential, 1 bedroom

2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Suite Residential, 1 bedroom

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Living area | 50-inch Smart TV with cable channels, TV

Junior Suite, Garden View

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Ceiling fan
2 bedrooms
Egyptian cotton linens
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 2 Bedrooms

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 2 Bedrooms

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 2 Bedrooms

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | 2 bedrooms, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 2 Bedrooms

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Shower, rainfall showerhead, free toiletries, towels

Deluxe Suite, 2 Bedrooms

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Penthouse, 1 King Bed, Private Pool, Garden View

Romantic Penthouse, 1 King Bed, Private Pool, Garden View | Terrace/patio

Romantic Penthouse, 1 King Bed, Private Pool, Garden View

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Romantic Penthouse, 1 King Bed, Private Pool, Garden View

Romantic Penthouse, 1 King Bed, Private Pool, Garden View | Pool | 2 outdoor pools, open 7:00 AM to 10:30 PM, sun loungers

Romantic Penthouse, 1 King Bed, Private Pool, Garden View

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Romantic Penthouse, 1 King Bed, Private Pool, Garden View

Romantic Penthouse, 1 King Bed, Private Pool, Garden View | Terrace/patio

Romantic Penthouse, 1 King Bed, Private Pool, Garden View

Highlights

Yard
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Calle 6 Sur, Between Calle 11 Sur and Calle 13 Sur, Tulum, QROO, 77780

Getting around

  • Cancun Intl. Airport (CUN) - 100 min drive

Restaurants

  • ‪Delicia - ‬11 min walk
  • ‪El Agavero - ‬11 min walk
  • ‪Guacamole Club - ‬11 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬3 min walk
  • ‪La Consentida - ‬4 min walk

About this property

Panacea Condo Tulum

Aparthotel with 2 outdoor swimming pools, in the vicinity of Tulum Mayan Ruins
This aparthotel features 2 outdoor pools, a fitness center, and spa services. Free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, concierge services, and tour/ticket assistance are onsite. Each apartment has 2 bedrooms and offers free WiFi and a private yard. Comforts include Egyptian cotton sheets and a down comforter, and also available are a rainfall shower and a Smart TV.
Panacea Condo Tulum offers 23 air-conditioned accommodations with safes and complimentary toiletries. These individually decorated accommodations include desks. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. This Tulum aparthotel provides complimentary wireless Internet access.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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8.6 out of 10, Excellent, 154 reviews
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NT$2,473 total
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Nov 4 - Nov 5
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Property amenities

Pool/Spa

  • 2 outdoor pools
  • Massage
  • Pool loungers
  • Spa services

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool

Bedrooms

  • 2 bedrooms
  • Down comforter
  • Egyptian cotton sheets
  • Rollaway/extra bed: USD 20 per night

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 50-inch smart TV with cable channels

Outdoor areas

  • Garden
  • Terrace
  • Yard

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Yoga classes
  • Ecotours nearby
  • Fishing nearby
  • Scooter/moped rentals nearby
  • Snorkeling nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 23 units
  • Bicycle rentals
  • Connecting units available
  • Garden
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Access code, host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 240 per vehicle (roundtrip)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Panacea Tulum
Hotel Panacea Tulum
Panacea Condo Tulum Tulum
Panacea Condo Tulum Aparthotel
Panacea Condo Tulum Aparthotel Tulum

Frequently asked questions

Does Panacea Condo Tulum have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7:00 AM–10:30 PM.

Is Panacea Condo Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Panacea Condo Tulum?

Self parking is free at this property.

What time is check-in at Panacea Condo Tulum?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM.

What time is check-out at Panacea Condo Tulum?

Check-out is at 11:00 AM.

Does Panacea Condo Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 240 per vehicle applies.

Where is Panacea Condo Tulum located?

Located in La Veleta, this aparthotel is within 6 mi (10 km) of Tulum Mayan Ruins, Tulum National Park, and Gran Cenote. Playa Paraiso and Soliman Bay are also within 12 mi (20 km).

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Panacea Condo Tulum Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 89 out of 116 reviews
Rating 8 - Good. 19 out of 116 reviews
Rating 6 - Okay. 2 out of 116 reviews
Rating 4 - Poor. 2 out of 116 reviews
Rating 2 - Terrible. 4 out of 116 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julian Duvan

Liked: Cleanliness, property conditions & facilities, communication
Unreal property and location. The hospitality was always quick and responsive. Thank you for an amazing stay and I can’t wait to see you guys again!
Stayed 12 nights in Jan 2025

10/10 Excellent

Harleen

Liked: Cleanliness, property conditions & facilities, communication
We had a really good experience here. It's located in a great neighborhood with a lot of dining options nearby. the staff was really friendly and easy to work with, and also really helpful. The rooms were extremely spacious as well.

8/10 Good

Caitlin

Gorgeous condos that are very modern, spacious, and comfortable. Very quiet and relaxing with lovely views of the pool/garden area. Secure passcode entry and a manned front desk, hosts are also very easy to contact via WhatsApp. There are plenty of nice food options nearby too - would definitely recommend Vereda Del Abasto for breakfast/lunch and Pepe’s Tacos in the evening! A minor improvement could be the cleaning of the pool area as there were lots of leaves and bugs in the pool at times, and the lounger cushions were quite damp and stained. This isn’t the fault of Panacea but it is important to keep the receipt when the 200USD hold deposit is returned at checkout (especially if you’re from the UK like us!) otherwise the bank can take a long time to return it. Also this area in general is probably best suited to people who drive/cycle as attractions like cenotes are quite far to walk in the heat and taxis are very expensive in the area (i.e. $20 for a short drive to the ADO station). Overall though we loved the condo and would definitely stay again for a relaxing trip!
Stayed 4 nights in Jun 2025

8/10 Good

Gerald

Liked: Cleanliness, property conditions & facilities, communication
I didn’t like the road to the building
Stayed 7 nights in Jan 2023

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great price , great location , we love the Condo.
Stayed 7 nights in Oct 2025

10/10 Excellent

Francesca

Liked: Cleanliness, amenities, property conditions & facilities, communication
I felt as though I was entering a mini oasis every time I walked through the front door. Serene, clean, and very friendly staff. Communication is very clear and easy to understand. I will definitely be back 🤩♥️
Stayed 8 nights in Oct 2025

8/10 Good

Lyric

Liked: Cleanliness, amenities, property conditions & facilities, communication
I dont agree or think some of the policies are fair, but overall the best probberty ive stayed at in tulum
Stayed 8 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well kept, beautiful common area, good location
Stayed 2 nights in Sep 2025

8/10 Good

Olga

Liked: Cleanliness, amenities, property conditions & facilities, communication
We go to Tulum a couple of times a year specifically to stay at Panacea. We love the pool and the generally calm vibe as well as the fast growing neighborhood. Usually, it’s just the relaxing recharge we need, but unfortunately , this time, they were doing repairs and there was sawing and drilling going on which definitely made it less relaxing. Overall, still great, but I will be sure to ask if they are doing any work before our next trip.
Stayed 9 nights in Jul 2025

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo muy agradable, muy satisfecho con el lugar
Stayed 3 nights in Jun 2025

10/10 Excellent

MARIA

Liked: Cleanliness, amenities, property conditions & facilities, communication
The condo is in excellent condition. There was soap, shampoo, paper and towels. Excellent hosts Eve and Ruben.
Stayed 7 nights in Jun 2025

8/10 Good

Fernanda

Liked: Cleanliness, room comfort
SUPER BONITO Y BUENA ATENCION. LOS DEPARTAMENOS AMPLIOS, COMODOS Y CON TODO LO NECESARIO. LO UNICO QUE TIENE DE MALO ES LA ALBERCA. LA HICIERON MUY ALTA Y SOLO HAY UN ESPACIO CHICO PARA PODER ESTAR PISANDO.
Stayed 2 nights in May 2025

10/10 Excellent

Cecilia

Liked: Communication

Excelente

Excelente relación calidad/precio
Stayed 2 nights in May 2025

10/10 Excellent

Kim Anh Charlotte

Liked: Cleanliness, property conditions & facilities, communication
Very good stay for the money spent
Stayed 4 nights in May 2025

10/10 Excellent

Jill

Liked: Cleanliness, amenities, property conditions & facilities
Pancea hotel felt like a beautiful oasis on the outskirts of town. Our room was huge and accommodated our family of 5 nicely. We had some issues with communication with the hotel prior to our arrival and were dropped off at the door of the compound not knowing how to get in, so I wish we had a bit more explanation around that as we tried numerous times to contact them prior to our arrival. Also, I don’t think there was any cleaning service if the room during our stay. Maybe you had to ask for it? Again, just limited communication or instruction on how things ran there. There was talk and pictures of breakfast on their site but that was also a service not available during our stay. The staff were kind and helpful when we had questions or issues. And the pool and grounds were so beautiful and quiet. The location was a bit inconvenient for our family of 5 to get anywhere but that was an overall Tulum problem for us. For the price, we definitely felt the room and hotel grounds were a great value and would recommend this place for anyone going to Tulum.
Stayed 5 nights in May 2025

10/10 Excellent

Marine

Liked: Cleanliness, room comfort, communication

Parfait !

Séjour parfait ! Le logement correspondait parfaitement à l'annonce. Le personnel est discret mais très aimable et soucieux du bon déroulement de notre séjour. Nous avions réservé le penthouse romantique, nous avions donc une piscine privée sur notre balcon, de taille très raisonnable ! Les deux piscines communes au centre de l'hôtel sont elles aussi très appréciables, le cadre y est verdoyant et cosy. La salle de sport est très bien équipée pour se maintenir en forme en vacances. Le parking de l'hôtel compte quelques places mais nous avons toujours pu avoir de la place, il est très pratique et juste à côté de l'entrée
Stayed 17 nights in Apr 2025

10/10 Excellent

Mariano

Liked: Cleanliness, property conditions & facilities, communication
Todo perfecto
Stayed 3 nights in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was perfect
Stayed 2 nights in Mar 2025

8/10 Good

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Awesome bed. Spacious everything. Kitchen Good. TV was large and working. The bathroom would benefit with a few more towel bars and a shelf in the shower for shampoo etc. well maintained property. Would not hesitate to stay again.
Stayed 14 nights in Feb 2025

10/10 Excellent

LILIANA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo súper bien . Muy tranquilo y fácil acceso
Stayed 6 nights in Jan 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort, communication

Very meh for the price

Disappointing experience. Room was not cleaned at all during 6 night stay. Cockroaches under kitchen sink. They never emptied our garbages even. The lock on our door broke and they didn’t fix it so we had an unlocked condo for most of the trip. Location is ok, the road is pretty bad leading to it through massive water puddles to walk around but that’s most of Tulum. Not great value for the money.
Stayed 6 nights in Dec 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities, communication
Place did not feel safe or secure nor were we able to communicate. We were promised multiple times changes in our room and a refind and have yet to receive. Still trying to get hotel and Expedia to honor
Stayed 5 nights in Dec 2024

10/10 Excellent

Elia

Liked: Cleanliness, amenities, property conditions & facilities, communication
The residential suite was amazing, we had a large living room, kitchen and gorgeous balcony with a pool and garden view. The hotel staff were very friendly and we met Fifi, the hotel cat. This area is under construction, specifically the road next to the hotel, so having a rental car made it easy to explore. This property was very quiet and felt safe, we had the pool all to ourselves. Great place to avoid crowds!
Stayed 2 nights in Jul 2023

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had an amazing experience as a first time traveler to Mexico. I’m so glad I went with choosing this hotel it was nothing short from amazing! When I come back from tulum I will definitely come back to this luxury hotel! :)
Stayed 4 nights in Jul 2023

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hôtel très calme, nous avons apprécié le séjour