Does Ana y Jose Tulum Hotel & Spa have a pool?

Yes, this property has an outdoor pool.

Is Ana y Jose Tulum Hotel & Spa pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 700 per pet, per night. Some restrictions may apply, so please contact the property for more details.

Self parking and valet parking are free at this property.

What time is check-in at Ana y Jose Tulum Hotel & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Ana y Jose Tulum Hotel & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Ana y Jose Tulum Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 4940 per vehicle applies.

Are there all-inclusive benefits at Ana y Jose Tulum Hotel & Spa?

Some rate plans available at this property are all-inclusive.

Where is Ana y Jose Tulum Hotel & Spa located?

Nestled on the beach, this Zona Hotelera hotel is within 3 mi (5 km) of Tulum Beach, Sian Ka'an Biosphere Reserve, and Tulum National Park. Playa Paraiso and Playa Ruinas are also within 6 mi (10 km).

Ana y Jose Tulum Hotel & Spa Reviews, Deals & Photos 2026

About the neighborhood

Located on a private beach, Ana y Jose Tulum Hotel & Spa is in Zona Hotelera, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Tulum National Park and Playa Paraiso are two other places to visit that come recommended.

Visit our Tulum travel guide

10/10 Excellent

Robert

2026/1/14

Liked: Cleanliness, amenities, property conditions & facilities

Great location. Spacious, clean rooms (not ocean view—those rooms are quite small). Friendly staff, but slow service and often inaccurate (food and beverage). Good value.

Stayed 6 nights in Dec 2025

10/10 Excellent

Alexander

2024/12/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff

Stayed 6 nights in Dec 2024

10/10 Excellent

Chamil

2025/3/24

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.

Stayed 5 nights in Mar 2025

10/10 Excellent

Pamela

2025/3/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our first visit to Tulum. This small charming hotel was great. The staff were all very friendly and helpful and it is right on the beach, The food at the restaurant was good, but the service a bit slow. The gym could use upgrading, but on the whole we were very satisfied and would go back again.

Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

2024/7/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place, perfect hospitality

Absolutely beautiful place. Everyone was so welcoming there and the food was amazing. We loved Omar! Such a great sense of humor and made every meal/drink even more enjoyable!!

Stayed 5 nights in Jun 2024

10/10 Excellent

Dania Sara

2024/6/18

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved my stay at this place! Very friendly staff, and a beautiful hotel! I think the pool area could’ve been a bit bigger, but the beach made up for it! The food was definitely exceeding my expectations! Very great quality food.

Stayed 3 nights in Jun 2024

10/10 Excellent

GABRIELA

2024/12/2

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.

Stayed 4 nights in Nov 2024

10/10 Excellent

Elios

2024/8/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was great Rafael & Paulina are top class.

Stayed 5 nights in Aug 2024

10/10 Excellent

TAMIKA

2024/10/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one

Stayed 4 nights in Oct 2024

10/10 Excellent

Dagmar

2024/10/19

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.

Stayed 5 nights in Oct 2024

8/10 Good

Kathy

2024/7/29

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

The property was well maintained and offered a boutique feel, which we loved! However we were not expecting families to select this property because there are no kid amenities here? The beach service was lacking too, they only came around maybe every 3 or so hours. Housekeeping was inconsistent as well. The food was absolutely amazing here!!

Stayed 3 nights in Jul 2024

6/10 Okay

Ivan

2025/3/12

Liked: Staff & service, property conditions & facilities

Ana y Jose hotel is a good hotel. Right on the beautiful beach. Our servers for breakfast Maria & Mario were great, they were very kind and met our every needs. Our server for Dinner Rafael also was terrific, made recommendations on whats a popular dish and went above and beyond to make our experience phenomenal. What I didnt like from the hotel was our room being righf next to the kitchen, we heard almost everyones conversation and all the pots & pans crashing into eachother. The hotel food fell below my expectations. I was hoping for more options like menudo or tradional tacos, something more mexican. However, the massages my wife & I got from the spa were amazing. Those two young ladies im forgetting thier names but they made us feel like royalty.

Stayed 3 nights in Mar 2025

8/10 Good

Brenda Roberta

2025/3/11

Liked: Cleanliness, staff & service, property conditions & facilities

We stayed in an ocean view room, Agua de Mar. it was large, lovely, with a gorgeous view and private plunge pool. The staff was wonderful! The property was very lovely. We did NOT like the incredibly loud Electronic Dance Music played beginning in the late morning and continuing all day long. The bass actually hurt our ears! Also, the fit was center was very tiny, no treadmill, broken bicycle… Thsnk goodness I run on the beach, which is absolutely gorgeous, great breakfasts, dinner was good if you have a small number of people. We had a dinner for 10 one night, I had reserved in advance. The restaurant never got the message. Service was very slow, food was mediocre. The soft shell crab tacos were amazing!

Stayed 4 nights in Mar 2025

8/10 Good

Pedro

2025/5/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service Our room was comfortable, clean with a stunning ocean view The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals) Overall we had a good but not excellent experience that would make me want to go back

Stayed 3 nights in Apr 2025

10/10 Excellent

Dionne

2024/6/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service is excellent! I spent 3 nights and had a relaxing, peaceful time. It rained a lot and I ordered room service for dinner two nights and the food was really delicious and healthy. Omar deserves a special shoutout for being a fantastic and hilarious waiter. He recommended meals that were superb. My last night I ate at the restaurant and wasn’t feeling well, and he recommended the grilled fish and quinoa risotto, since they were light. Great choice. The spa services are a must! I had the best facial and massage, 70 minutes each, by I think, Abigail? I booked one for each day. Just amazing! My room was large and had everything I could want. The beach when it stopped raining, was fantastic! My last day the sun came out and while it was not hot, nice breeze, I still got sunburnt. This was my first solo trip and thanks to Ana y Jose, it was perfect due to staff and amenities. I will definitely stay there again when I visit.

Stayed 3 nights in Jun 2024

10/10 Excellent

Kathryn

2025/1/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, bougie, easy! Amazing food and staff!

We LOVED our stay at Ana y Jose! Four friends got out of Dodge, and headed to Tulum for an all-inclusive, relaxing ladies weekend - we couldn’t have picked a better spot to land. They were attentive in advance, asking for our flight and shuttle information (and offering to help), and were incredibly sweet, kind, funny, and professional during our stay. Melissa is the head concierge and she was a ray of sunshine popping up everywhere! There wasn’t a thing we asked for (recommendations, taxis, getting ourselves locked out of our safe, etc) that she didn’t help with immediately. William and Maria (Mary) were our breakfast servers everyday and we had so much fun with them. Loved getting to know them a little bit and being able to relax into the stay so authentically. Mario was our dinner server every evening and similarly, we just loved getting to know him, learning new words from him (we had a fluent Spanish speaker with us, so communication was fairly easy), and seeing a friendly face every evening. They remembered a food allergy amongst us and went above and to bring her amazing dishes, brought us drinks (coffee, tea, margs) to at they knew we liked, and didn’t scrimp on presentation. Perfecto! The property is beautiful and does a wonderful job using the space to create a home-like but also bougie experience. The beach is beautiful, of course! We never fought for a lounge chair or even a spot in one of the shade lounges. We can’t recommend this place enough!

Stayed 3 nights in Jan 2025

10/10 Excellent

Nawal

2025/12/14

Liked: Cleanliness, property conditions & facilities

Beautiful place good service

Stayed 5 nights in Dec 2025

6/10 Okay

shahram

2025/12/22

It was OK

Stayed 1 night in Dec 2025

10/10 Excellent

Maksim

2025/7/31

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoy our stay.

Stayed 4 nights in Jul 2025

10/10 Excellent

Vilma

2025/8/26

Liked: Cleanliness, staff & service, property conditions & facilities

Very wonderful stay thank you for everything

Stayed 4 nights in Aug 2025

10/10 Excellent

Dagmar

2025/10/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was our second visit, and we are still happy to come here. They even remembered us, from last time, which makes you feeling home. Everything is always nice from service thru the people.

Stayed 5 nights in Oct 2025

10/10 Excellent

David

2025/2/14

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful beachfront resort

Stayed 7 nights in Feb 2025

10/10 Excellent

Domenic

2023/4/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

amazing stay and service

Stayed 2 nights in Apr 2023

10/10 Excellent

Claudia

2023/5/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel next to the beach.

Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

2011/12/5

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place

We stayed there for 5 nights and 6 days. We had room Amancer facing the beach and could see the sea right from my bed when you open the door. Food was good and they have good beach chairs as well. The best part that we liked a lot was that it was located in the quite part of the beach and it was walking distance to other hotels/restaurants.

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