Verified review
8/10 Good
Xiao Wen
2026/11/1
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had very mixed feelings about this hotel, more so than any other we stayed at during our trip. On the one hand, extremely clean and quiet room, on the other hand, we were disappointed by the extremely long elevator line-ups and some of the staff service. I think it’s because of the business-like nature of this hotel, but it felt like whiplash when we came after a long day from the friendly staff in Hakone and some museums, they directed us immediately to the screen for check-in without much care, it didn’t feel very friendly or welcoming. A little after check-in, my partner also noticed they had pushed our luggage aside a few feet for the next person despite there being more empty check-in stations and without asking us. When we wanted help with our luggage during check-out, they said they were too busy, which was fine but they also noted we would receive a fine if we were not down by exactly 10. The elevators came very slowly and there were long line-ups for them during checkout. We were fine but many people on lower floors probably would’ve arrived later than 10. I also had another booking for another night and was asked to checkout and check back in after 3 pm. These are all fine but as my partner noted, the staff in the other hotels wouldn’t have treated us this way. The onsen is also smaller than other ones we encountered in Kyoto or Kanazawa (which makes sense because of the location, but also it got super busy). Tbh, we would not stay here again next time.
Stayed 2 nights in Oct 2026