Find hotels in Thames Town, Shanghai

"Room smelled of open sewer, several complaints had no effect. AC did not work, stuck at 25 degrees, staff told to regulate temperature by opening and closing a small window and turning AC on and off! Internet did not work - sometime totally gone, sometimes too slow to receive email. Could be fixed by reception for 2-3 hours, then gone again. Breakfast room understaffed - long que to get an egg, not one time in the week did we get a complete set of silverware, always one missing on all tables - playing ‘find a knife’ or similar every mornnng. The hotel is undergoing an overdue renovation andevidenly let a lot of people go. Did not lower price so if d something else for 2026"

"Wonderful welcome and check in experience. Clean and quiet hotel in a great location. Staff able to communicate in English. Happy to assist with requests such as taxi bookings, etc. Enjoyed my stay very much. Will certainly revisit and refer."

"Very convenient location. The staff are very nice and helped! "

"Convenient to stay as metro line is next to hotel. "

"Clean"

"Booked this from hotels.com with F&B credit. Asked hotels.com and they said they dont know. Called hotel, hotel (Amber) dont know, said will email hotel. 48 hrs later, no update, messaged hotels.com, it takes Mark forever to give me the info and said hotel will email me and Mark refused to give me the info. Inefficient Hotels.com service centre. Went to hotel and hotel said they never received email from TA. And said how can this info be private, they are open for business and informed the credit and said the T&C would be mentioned on the online TA but none. Coz the credit only can use one time in a single receipt only at the ADD restaurant, which i did not know can only use one time in a single receipt, both parties at fault for not sharing this info! Gym only provided tiny wash cloth which dont make sense. Small gym and packed with guests. Bathroom door cannot be closed. Then to use the voucher I was rejected by the F&B staff at 5pm then went up again to speak to front desk, then was allowed, so much hassle. Then the f&b manager only explained the t&c upon signing the bill. Sigh "

"My 2nd time staying in this hotel and it is still good "

"Mall MxC is nearby and many shops in front of the hotel (down the slope). Rooms are clean and spacious Excellent value for money "

"Excelente ubicación si visitarás la feria. Desayuno bien completo, la habitación bien espaciosa y cómoda. "