Cottages in Test Valley

"Decent size room, friendly staff, and very good location for getting to Southampton port, but there were a few issues. Room was clean for the most part but very dusty and a few mysterious stains on the headboard and chairs. Bed was pretty hard and uncomfortable. Room was very hot - they provide air con but it only stays on for an hour before defaulting back to 25C meaning we had to keep setting it again in the night. The glass door to the bathroom is a bit weird - would not recommend if you are not very comfortable with person you are sharing a room with. Good amount of parking however don’t be lured into the more expensive room rate that includes parking if you stay at the weekend as parking is free then! We picked this hotel in part due to the presence of electric car charging, however all were either in use or broken so sadly we had to charge elsewhere."

"Friendly, helpful staff. Made the stay enjoyable and easy. Would absolutely stay again!"

"It’s a cute quaint little hotel in Lyndhurst. Good food and breakfast too!"

"It was great, I was upgraded to a king room. Thanks to Shayna"

"You couldn’t fault the staff as they were excellent. The location of the hotel is exactly where you want to be."

"Easy to book online, reasonable prices. Staff welcome, check in easy. Food outlets in hotel available at different times. Good size room, comfortable bed. Parking area ample. Our only negative was our bathroom sink had a few old cracks (objects been dropped), not appealing"

"Very basic room. Bed ok. Room felt like being in a container. No hand towels. Breakfast was not great. No fresh fruit. Had to ask for items as buffet was almost empty. Would not stay again"

"We were very disappointed with our stay and unfortunately will not be returning due to the service we received. While I was taking a short 15-minute break in the sauna, I left my toddler with my teenage daughter by the pool. My daughter was using her phone only to play a video for the toddler to keep her calm and distracted while waiting for me. A staff member told her not to use the phone, so she understood that photos were not allowed and put the phone away in the bag, facing only towards the toddler so she could continue watching the video. Despite this, she was approached again and told off, even though other adults around the swimming pool were openly using their phones without any issue. My daughter felt unfairly targeted and embarrassed. The staff were unsupportive, inconsistent, and lacked basic customer care. On top of this, the cleanliness standards were poor. The evening before, our toddler dropped fries under the table during dinner in the restaurant. The next morning at breakfast we were seated at the same table, and the fries from the previous night were still there. That says a lot about the level of cleaning and attention to hygiene."

"According to the hotel review, the location of the hotel is nice, and the parking is good, but the cleaning is not satisfactory. The bed sheets were not properly cleaned; there were still traces from previous use. Also, the chair had dust on it; it was not properly cleaned, and it wasn’t vacuumed."