「The rooms and amenities were excellent. However, there is definitely room for improvement when it comes to staff friendliness and efficiency.
When we arrived to check in at 3pm, our room was not yet ready. We were told that we would receive a call as soon as it became available, but we never received any notification and had to follow up ourselves.
It also appeared that only one staff member was working the front desk. She was trying to check in multiple guests while simultaneously answering...
「The rooms and amenities were excellent. However, there is definitely room for improvement when it comes to staff friendliness and efficiency.
When we arrived to check in at 3pm, our room was not yet ready. We were told that we would receive a call as soon as it became available, but we never received any notification and had to follow up ourselves.
It also appeared that only one staff member was working the front desk. She was trying to check in multiple guests while simultaneously answering...
Kiin