室內游泳池

西寧美利亞溫佩飯店的評分

5 out of 5

評論

9.6

好極了

10 分,有夠讚;104 則評論中有 79 則" "
8 分,不錯哦;104 則評論中有 22 則" "
6 分,一般般;104 則評論中有 2 則" "
4 分,不太好;104 則評論中有 1 則" "
2 分,很糟糕;104 則評論中有 0 則" "

9.8/10

整潔度

9.8/10

員工素質

9.6/10

設施服務

9.6/10

住宿環境和硬體

9.4/10

環保程度

評論

10/10 有夠讚

PINCHIA

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務優良,房間乾淨整潔。
於 2021 年 2 月住了 1 晚
General Manager 於 2021年2月19日回覆
Dear PINCHIA, Thank you for staying with us and posting your review. We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay. Thank you for the feedback and appreciation, we would love to welcome you back with us for another memorable holiday. Warm regards Pham The Nhan General Manager

10/10 有夠讚

SHENG YA

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 1 月住了 1 晚
Front Office Manager 於 2021年1月26日回覆
Dear SHENG YA Thank you for taking the time to write this wonderful review. We are very delighted to read that you had enjoyed all aspects in our hotel. It is always the pleasure of our friendly and kind staff to ensure that you, our guest, will have a comfortable and worry-free stay. We hope to have the opportunity to welcome you back soon. With our kindest regards from beautiful Vinpearl Hotel Tay Ninh, Warmest Regards, Lam Tuan Vu Front Office Manager

10/10 有夠讚

KUO-HUNG

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
超級棒
無論是衛生/服務/設施都無可挑剔,真的很棒
於 2020 年 10 月住了 2 晚
Front Office Manager 於 2020年12月3日回覆
Dear our Valued Guest, It was our great pleasure to be of your service and thank you for taking time to write us such a positive feedback and provided plenty of useful information for our future guests. We are delighted to read that you had enjoyed all aspects in our property and had wonderful time in our hotel. Your comments will be shared across all team member. We look forwards to welcoming you again to Tay Ninh in a near future. Warmest Regards, Lam Tuan Vu Front Office Manager

6/10 一般般

Calvin

喜歡:員工素質、住宿環境和硬體和客房舒適度
Good
quite place, good view
於 2020 年 2 月住了 1 晚
Nguyễn Thanh Tùng 於 2020年4月1日回覆
Xin chào Calvin Warm greetings from Vinpearl Hotel! On behalf of the entire team at Vinpearl Hotel Tay Ninh, we would like to sincerely thank you for choosing our Vinpearl in Tay Ninh for your recent vacation. Our aim is the guest’s satisfaction. So we do apologize humbly for any inconvenience might cause to you during your stay. With our mission to create a “home away from home”, we greatly appreciate any of your feedbacks regarding your stay experiences so that we can learn, improve and make our services better. Meanwhile, if you have any compliments or good impression on any hotel staffs or areas, please also share with us so that we can recognize our team member and maintain that such good performance to create more guest’s satisfaction in need. Warmest Regards, Management Team of Vinpearl Hotel Tay Ninh

10/10 有夠讚

Po Chih

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
價格合理,房間面積很大。飯店人員親切,下方設有一個購物中心和一個電影院,相當便利
於 2019 年 9 月住了 1 晚
Front Office Manager 於 2020年2月7日回覆
Dear Po Chih,Thank you so much for choosing Vinpearl Hotel Tay Ninh as your holiday destination It is our great honor to know that we exceeded your expectation and successfully deliver a good guests experience which created for you in Vinpearl by our passionate associates.This would definitely spearhead us to the next level and continue to strive for customer excellence. Thank you so much and look forward to have you with us in the near future. Sincerely, Vinpearl Hotel Tây Ninh at your service

10/10 有夠讚

chih-wei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
一家硬體與服務完美的飯店,唯一的缺失是SPA有美甲的服務,但是飯店裡卻沒有美甲師,問了SPA人員,得到的答案是不知道什麼時候會有美甲師
於 2019 年 5 月住了 2 晚
Front Office Manager 於 2020年2月7日回覆
Xin Chào Chih-wei! Thank you so much for choosing Vinpearl Hotel Tay Ninh as your holiday destination It is our great honor to know that we exceeded your expectation and successfully deliver a good guests experience which created for you in Vinpearl by our passionate associates.This would definitely spearhead us to the next level and continue to strive for customer excellence. Thank you so much and look forward to have you with us in the near future. Sincerely, Vinpearl Hotel Tây Ninh at your service

10/10 有夠讚

Eshan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 2 晚
Vinpearl Hotel Tay Ninh 於 2020年2月7日回覆
Dear our Valued Guest, Great day! Thank you so much for choosing Vinpearl Hotel Tay Ninh as your destination. We would like to express our gratitude for spend your time review Vinpearl. I will definitely share these with our Team and hope to welcome you once again in the near future Sincerely, Vinpearl Hotel Tay Ninh at your service

10/10 有夠讚

BRIAN

情侶出遊
喜歡:整潔度、員工素質和設施服務
Gorgeous property with helpful, friendly ataff. I can’t wait to come back for another stay
於 2024 年 5 月住了 4 晚
Melia Vinpearl Tay Ninh 於 2024年5月20日回覆
Xin chào Mr. BRIAN, Warmest greetings from the Melia Vinpearl Tay Ninh. We would like to express our gratitude for your recent experience with us. It was a very much pleasure to know that you have enjoyable your stay with us and to receive your very kind excellent comment on our hotel concept and services, as we continuously strive to provide impeccable services to you. Your valuable comments have been shared to our teams for recognition, it is also big encouragement to continue the good works. Wishing you and family all the best. The Hotel Management.

8/10 不錯哦

Lynn

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, large clean rooms. Lots of shopping & restaurants nearby. Wonderful staff. Beautiful pool area. Our only issue was that we asked for VIP upgrade to room facing the mountain. We were told there was “nothing available”. We were there for 3 nights and the hotel was pretty empty the whole time. Disappointing
於 2024 年 4 月住了 3 晚
Guest Experience Manager 於 2024年5月1日回覆
Xin Chao Lynn,Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience. Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Please do not hesitate to contact us for any further assistance.Warm regardsLam Tuan VuGuest Experience Manager

10/10 有夠讚

Nga

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Richard

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was nice and clean staff was nice and safe
於 2024 年 4 月住了 3 晚
Guest Experience Manager 於 2024年4月15日回覆
Xin chào Mr. Richard, Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager

10/10 有夠讚

Richard

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Safety the hotel clean staff was nice and helpful
於 2024 年 4 月住了 1 晚
Guest Experience Manager 於 2024年4月15日回覆
Xin chào Mr. Richard, Thank you for taking the time to share your experience with us and other valued guests. Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan Vu Guest Experience Manager

10/10 有夠讚

Richard

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and safe staff friendly. Close to restaurants
於 2024 年 4 月住了 1 晚
Guest Experience Manager 於 2024年4月19日回覆
Xin chào Mr. Richard, Thank you for taking the time to share your experience with us and other valued guests. Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan Vu Guest Experience Manager

10/10 有夠讚

David

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very Nice Hotel.
於 2024 年 3 月住了 1 晚
Guest Experience Manager 於 2024年3月30日回覆
Xin chào David,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager

10/10 有夠讚

Terry

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel and staff
於 2024 年 3 月住了 8 晚
Guest Experience Manager 於 2024年3月30日回覆
Xin chào Terry,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Bảo trọng our friend.Tuan VuGuest Experience Manager

4/10 不太好

Alice

家庭旅遊
喜歡:設施服務
不喜歡:整潔度和員工素質
Smell, the room is not clean. Especially the bath room, the water drainage is not good. Staff is not friendly or untrained. Many cracks on the wall this make me a bit fearful when I am on the 21st floors.
於 2024 年 2 月住了 3 晚
Guest Experience Manager 於 2024年2月28日回覆
Xin chào Ms. Alice,First of all, we would like to thank you for providing feedback on your recent stay experience with us.However, it's come to our regret to learn that we are short of providing a flawless service as per our standard on this visit. Your constructive feedback regarding the room and the staffs has been received and will be shared whole hotels. Once again, we are very appreciative for bringing this to our attention. My team and I are looking forward with anticipation to having another chance to welcome your back and can demonstrate the true norm of Melia Vinpearl Tay NinhWarmest regards,TVGuest Experience Manager

10/10 有夠讚

Thanh,San Jose

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staffs were good and professional. Its amenities are very goôd.
於 2024 年 2 月住了 1 晚
Guest Experience Manager 於 2024年2月28日回覆
Dear Mr. Thanh,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager

8/10 不錯哦

Kiruyn

於 2024 年 1 月住了 2 晚
Guest Experience Manager 於 2024年2月28日回覆
Xin chào Kiruyn,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager

10/10 有夠讚

Dinh Nghia,Toronto

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is truly 5 Stars hotel - All are beautiful.
於 2024 年 2 月住了 1 晚
Guest Experience Manager 於 2024年2月10日回覆
Xin chào Dinh Nghia,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager

8/10 不錯哦

Kiruyn

於 2024 年 1 月住了 1 晚
Guest Experience Manager 於 2024年2月10日回覆
Xin chào Kiruyn,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent everything
Spacious and clean rooms. Excellent hotel overall. This is the best hotel in Tay Ninh if you’re traveling there.
於 2024 年 1 月住了 3 晚
Guest Experience Manager 於 2024年2月10日回覆
Xin chào Guest,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager

10/10 有夠讚

David,Anaheim

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great food, great staff, nice facility. Room can use a little update. Great value.
於 2023 年 12 月住了 4 晚
Melia Vinpearl Tay Ninh 於 2024年1月9日回覆
Dear Mr. David,Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Tay Ninh and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Best regards,Hotel Management Team

8/10 不錯哦

John

於 2023 年 12 月住了 1 晚
Melia Vinpearl Tay Ninh 於 2024年1月9日回覆
Dear Mr. John,Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Tay Ninh and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Best regards,Hotel Management Team

10/10 有夠讚

hue,Brea

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Melia Vinpearl Tay Ninh 於 2024年1月9日回覆
Dear Valued Guest,Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Tay Ninh and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Best regards,Hotel Management Team

10/10 有夠讚

KIM

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
직원들의 응대가 매우 친절하고, 청결상태 및 부대시설 관리가 매우 잘 되어 있습니다. 숙박 시 매우 만족 하였습니다. 다만 조식 시간이 오전 9시 30분까지라 조식을 위해 조금 일찍 일어나야 합니다. 조식 시간을 오전 10시까지 연장해줬으면 합니다.
於 2023 年 11 月住了 5 晚
Melia Vinpearl Tay Ninh 於 2023年11月28日回覆
Dear Kim, Thank you for taking the time to review your recent stay.Our dedicated team always aims to deliver the best experience possible to all our guests, and you will always find them ready to assist at any time. We are glad you appreciated the high standards of your room.We all hope that we'll be able to welcome you back. Yours sincerely,Dang Minh HoangDuty Manager

10/10 有夠讚

Byron

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel in Tay Ninh. Would recommend. Very clean and helpful staff.
Guest Experience Manager 於 2023年12月8日回覆
Dear Byron,Xin Chao, Thank you for staying with us and posting your review.We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay.Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.Looking forward to welcoming you back soonWarm regardsLam Tuan VuGuest Experience Manager

10/10 有夠讚

Annie

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Melia Vinpearl Tay Ninh 於 2023年11月26日回覆
Dear Annie,Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Tay Ninh and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Best regards,Dang Minh HoangDuty Manager

10/10 有夠讚

KIM

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 6 晚
Melia Vinpearl Tay Ninh 於 2023年11月26日回覆
Dear Kim,Thank you for taking the time to review your recent stay.Our dedicated team always aims to deliver the best experience possible to all our guests, and you will always find them ready to assist at any time. We are glad you appreciated the high standards of your room.We all hope that we'll be able to welcome you back.Yours sincerely,Dang Minh HoangDuty Manager

10/10 有夠讚

Gerald

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Coming home
As usual a friendly welcome and excellent service. Thanks
於 2023 年 9 月住了 1 晚
Melia Vinpearl Tay Ninh 於 2023年10月9日回覆
Dear Mr. Plathner Gerald,Warmest greetings from Melia Vinpearl Tay Ninh.Thank you for staying with us and for taking time out to write a such informative feedback. We truly value the information you have provided. Your comments are vital in helping Melia Vinpearl Tay Ninh to provide a memorable holiday experience that meets the highest standards of excellence.We are elated to see that we could meet your expectations. Your positive feedback will surely inspire us further to keep striving for perfection.It was a great pleasure to have you here and we are looking forward to welcoming you back in the near future. Please, do not hesitate to contact us for any assistance with your booking in any Melia hotels all around the world.Best regards,Minh HoangDuty Manager

10/10 有夠讚

Georges

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
très bonne adresse
Séjour touristique à Tay Ninh. Le Mélia Vinpearl est un endroit de grande qualité, d'une grande élégance . Le service et les prestations sont de qualité. Le personnel est prévenant, éfficace et aimable. Le restaurant est très bon, et les petits déjeuners sont justes fabuleux.
於 2023 年 7 月住了 4 晚
Guest Experience Manager 於 2023年8月26日回覆
Dear Mr. Georges,Warmest greetings from the Melia Vinpearl Tay Ninh.We would like to express our gratitude for your recent experience with us. It was a very much pleasure to know that you have enjoyable your stay with us and to receive your very kind excellent comment on our hotel concept and services, as we continuously strive to provide impeccable services to you. Your valuable comments have been shared to our teams for recognition, it is also big encouragement to continue the good works. Thank you again for sharing your memorable moments, the team and I henceforth look forward to the pleasure of welcoming you back in the not too distant future.Wishing you and family all the best.Lam Tuan Vu Guest Experience Manager

10/10 有夠讚

My

於 2023 年 8 月住了 1 晚
Guest Experience Manager 於 2023年8月26日回覆
Dear Ms. My, Thank you for taking the time to share your experience with us and other valued guests. Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely, Tuan Vu Guest Experience Manager

10/10 有夠讚

James

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome hotel
於 2023 年 7 月住了 6 晚
Guest Experience Manager 於 2023年8月26日回覆
Dear Mr. James, Thank you for taking the time to share your experience with us and other valued guests. Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely, Tuan Vu Guest Experience Manager

10/10 有夠讚

David

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 7 晚
Guest Experience Manager 於 2023年7月17日回覆
Dear Mr. David, Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities. Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future. Warm regards, Vu Guest Experience Manager

10/10 有夠讚

WILLY

喜歡:整潔度、員工素質和住宿環境和硬體
Cleanness and excellent hospitality.
於 2023 年 6 月住了 1 晚
Guest Experience Manager 於 2023年6月19日回覆
Dear Mr. Willy, Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities. Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future. Warm regards, Vu Guest Experience Manager

10/10 有夠讚

8

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The room was clean everywhere (no bugs, no cigarette smoke odors, comfy arm chair with leg rest) and the bathroom design is good and functional and they have hot water. It was very quiet on the 20th floor and i slept like a rock. The breakfast hot foods menu was mostly meat based but there were also plenty of vegan options such as the salad bar, fresh tropical fruits, breads, congee, rice rolls, and a platter of stir fried bak choy. I loaded up on sprouts.
於 2023 年 5 月住了 1 晚
Guest Experience Manager 於 2023年5月23日回覆
Dear Valued Guest,Warmest greetings from the Vinpearl Hotel Tay Ninh.We would like to express our gratitude for your recent experience with us. It was a very much pleasure to know that you have enjoyable your stay with us and to receive your very kind excellent comment on our hotel concept and services, as we continuously strive to provide impeccable services to you. Your valuable comments have been shared to our teams for recognition, it is also big encouragement to continue the good works. Thank you again for sharing your memorable moments, the team and I henceforth look forward to the pleasure of welcoming you back in the not too distant future.Wishing you and family all the best.Lam Tuan VuGuest Experience Manager

10/10 有夠讚

Chris

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place is as good as it gets. It’s world class with an amazing staff and the breakfast buffet is endless!
Guest Experience Manager 於 2023年3月22日回覆
Dear Chris,Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.Warm regardsLam Tuan VuGuest Experience Manager

10/10 有夠讚

Than,Santa Ana

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Needs to check bathroom supplies daily. I had to take a shower without soap or gel.
於 2023 年 3 月住了 1 晚
Guest Experience Manager 於 2023年3月13日回覆
Dear Mr. Than,It was our great pleasure to be of your service and thank you for taking time to write us such a positive feedback and provided plenty of useful information for our future guests. We are delighted to read that you had enjoyed all aspects in our property and had wonderful time in our hotel. We also noted some of your comments regarding the bathroom supplies, we'll take a deep look into this. We hope to have another chance to welcome you back in the near future to make it up to you. Warmest Regards,Lam Tuan VuGuest Experience Manager

10/10 有夠讚

Brittany

於 2023 年 2 月住了 3 晚
Guest Experience Manager 於 2023年3月28日回覆
Dear Brittany,Xin Chao, Thank you for staying with us and posting your review.We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay.Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.Looking forward to welcoming you back soonWarm regardsLam Tuan VuGuest Experience Manager

8/10 不錯哦

Kentaro,Ota-ku

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 1 月住了 1 晚
Guest Experience Manager 於 2023年3月13日回覆
Dear Kentaro,Xin Chao, Thank you for staying with us and posting your review.We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay.Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.Looking forward to welcoming you back soonWarm regardsLam Tuan VuGuest Experience Manager

10/10 有夠讚

Jung min

於 2022 年 12 月住了 3 晚
Melia Vinpearl Tay Ninh 於 2022年12月24日回覆
Dear Mr. Jung min,It was our great pleasure to be of your service and thank you for taking time to write us a feedback. It was a very much pleasure that you taking the time to rate our customer satisfaction level, which helps us continuously enhance the experiences our guests have by letting us know what we are doing well and where we can make improvements.We have been working to provide individualized service that can create memorable moments for you while you are here. Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.Yours sincerely,Dang Minh HoangDuty Manager

10/10 有夠讚

Steven

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 3 晚
Melia Vinpearl Tay Ninh 於 2022年12月16日回覆
Dear Steven,We appreciate you choosing the Melia Vinpearl Tay Ninh as your destination in this Holy Land. We would like to express our gratitude for your recent experience with us. It was a very much pleasure that you taking the time to send us this meaningful comment, which helps us continuously enhance the experiences our guests have by letting us know what we are doing well and where we can make improvements.Please do not hesitate to contact us for any further assistance. On your upcoming holiday, we hope to see you again. Wishing you and family all the best.Warm regards,Dang Minh HoangDuty Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
宿泊した日が、旦那さんの誕生日でした。そのことを伝えると、部屋にはステキなバースデーケーキとメッセージが置かれていました!粋なはからい嬉しかったです。
於 2022 年 12 月住了 1 晚
Melia Vinpearl Tay Ninh 於 2022年12月5日回覆
Dear Valued Guest,It was our great pleasure to be of your service and thank you for taking time to write us such a positive feedback and provided plenty of useful information for our future guests. We are delighted to read that you had enjoyed all aspects in our property and had wonderful time in our hotel. Your comments will be shared across all team member. Please do not hesitate to contact us for any further assistance. Hope that we will welcome you back on a nearest day.Yours sincerely,Dang Minh HoangDuty Manager

10/10 有夠讚

Gay tat

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
nice place, nice room. had a blackout due to overload but fixed in a few mins and no repeat.
Melia Vinpearl Tay Ninh 於 2022年12月5日回覆
Dear Gay tat,Thank you for choosing Melia Vinpearl Tay Ninh for your vacation and the delightful review. We appreciate you taking the time to send us this meaningful comment. We have been working to provide individualized service that can create memorable moments for you while you are here.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.Yours sincerely,Dang Minh HoangDuty Manager

10/10 有夠讚

Anthony

喜歡:整潔度和住宿環境和硬體
Good
於 2022 年 10 月住了 2 晚
Melia Vinpearl Tay Ninh 於 2022年11月21日回覆
Dear Mr. Anthony,Thank you for upgrading the point of review. Hope you have lots of health and success in life. See you soon.Yours sincerely,Quach Ngoc Hoang PhuocDuty Manager

8/10 不錯哦

Anthony

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Nice hotel, this is the only hotel I like in Vietnam, I have stay in more than 10 different hotel in Vietnam, this is one of the best
於 2022 年 10 月住了 1 晚
Melia Vinpearl Tay Ninh 於 2022年11月21日回覆
Dear Mr. Anthony,Thank you for choosing Melia Vinpearl Tay Ninh as your experience and your lovely feedback. It is a honor when you feel satisfied with our service. We are looking forward to welcoming you back on a nearest date.Yours sincerely,Quach Ngoc Hoang PhuocDuty Manager

10/10 有夠讚

Dong

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
Nice hotel and nice staff.
Melia Vinpearl Tay Ninh 於 2022年11月4日回覆
Dear Ms. Dong, Thank you for choosing Melia Vinpearl Tay Ninh for your experience. It is our honor when our service can make you satisfied. We hope that we will welcome you back in a nearest day.Yours sincerely,Quach Ngoc Hoang PhuocDuty Manager

8/10 不錯哦

Hayward

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything is satisfactory except for one little problem: the standing shower area had this strong mildew smell. It was not pleasant and could cause health issue ! Staff was wonderful !
於 2022 年 10 月住了 2 晚
Melia Vinpearl Tây Ninh 於 2022年10月20日回覆
Xin chào Hayward,We appreciate you taking the time to evaluate Melia Vinpearl Tay Ninh's level of customer service. It is very delighted because you enjoyed your staying with us and had the memorable moments here. We have been trying to bring the personalized service which is able to make some memorable moment during your stay. In order to give customers the best possible experience, we have already identified and fixed the issue you mentioned. Once again, we are looking forward to welcoming you back on a nearest day.Your sincerely,Dang Minh HoangDuty Manager

10/10 有夠讚

Takanari

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
Melia Vinpearl Tây Ninh 於 2022年10月6日回覆
Xin Chào Takanari,We appreciate you taking the time to give Melia Vinpearl Tay Ninh a rating. We constantly strive to provide you with the highest level of service in order to provide you the best possible stay. Your insightful comments are a crucial component in helping us accomplish that. If you have any feedback or inquiries about our services, please get in touch with us at info.VPCHTN@vinpearl.com or by calling 84276 372 8888.Hope that we will welcome you on a nearest day.Yours sincerely,Dang Minh HoangDuty Manager

10/10 有夠讚

YUHWAN

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
매우 만족
於 2022 年 9 月住了 4 晚
Melia Vinpearl Tây Ninh 於 2022年10月2日回覆
Xin chào YUHWAN,Thank you for choosing Melia Vinpearl Tay Ninh as your experience and satisfied our service with your lovely review. It is very delighted because you enjoyed your staying with us and had the memorable moments here. We have been trying to bring the personalized service which is able to make some memorable moment during your stay. Hope that we will welcome you back on a nearest day.Your sincerely,Dang Minh HoangDuty Manager

10/10 有夠讚

Hayward

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Checking in was not satisfactory. However, the problem was resolved professionally the following day. Overall was a pleasant experience. Willing to visit again !
於 2022 年 9 月住了 3 晚
Melia Vinpearl Tay Ninh 於 2022年9月22日回覆
Dear Mr. Hayward,Thank you for choosing Melia Vinpearl Tay Ninh when you visited this mountain province. We are so sorry because on the day you checked-in our hotel's occupancy was very high then we were not able to support you changing your reservation. However, luckily we have chance to make you satisfied on next day. The satisfaction of guest is our first priority and we are always trying to response to the request of guest as much as possible in the situation our services are being available. Look forward to welcoming you on the next staying with us.Yours sincerely,Quach Ngoc Hoang PhuocDuty Manager