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"Very friendly"

"The staff were very helpful, beyond the expectations even with the language barrier they try to help out. Clean hotel and quiet. I would recommend to stay in this hotel "

"Kaji, front desk manager was amazing & so helpful -accommodations & meals were wonderful, buses were convenient , about 45 min each way to & from the ski areas"

"The spa is great, transfer service was. I’ve, staff very cordial and huge breakfast. Room was very clean and spacious and traditional. Very relaxing stay. Unazukionsen is a very nice place to visit and the Kurobe Gorge is stunning. Easy to access. Would stay again. "

"Staff were very helpful and buffet was well managed though very busy at times. The onsen was of good size . Beautiful views. "

"A little dated but great hotel"

"I loved our stay here! The staff are very helpful and there’s a big supermarket at the back of the property, a park, hot springs and skate park with restaurants."

"Great place to stay . Family room for 5 was great. Staff awesome absolutely recommend to all."

"Super friendly and accommodating owners! Place is in an awesome location. Will definitely stay again!"

" Nice room Onsen ski storage breakfast Friendly staff"

"The staff were so helpful here. The place has character and the location is amazing close to the chairlift and can see the mountain from the room. The room has everything we needed and loved the onsen. Breakfast was typical Japanese style but as a buffet so could help yourself and you could ski straight into the warm room to leave our equipment. "