室外游泳池

塔拉赫西大學首府旅居飯店的評分

3 out of 5
塔拉赫西大學首府旅居飯店
600 W Gaines St, Tallahassee, FL

評論

8.8

有夠讚

10 分,有夠讚;1002 則評論中有 579 則" "
8 分,不錯哦;1002 則評論中有 266 則" "
6 分,一般般;1002 則評論中有 98 則" "
4 分,不太好;1002 則評論中有 36 則" "
2 分,很糟糕;1002 則評論中有 23 則" "

9.2/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

2/10 很糟糕

russell

The property was hit with electrical problems with a severe storm on Friday morning and I could not check in .
於 2024 年 5 月住了 2 晚

10/10 有夠讚

mark j

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月10日回覆
Dear Mark, Thank you for the wonderful rating for Residence Inn Tallahassee Universities at the Capitol. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Keith Hoogerheyde General Manager

4/10 不太好

JOANNE

喜歡:整潔度、員工素質和住宿環境和硬體
Street noise was awful.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月2日回覆
Dear Joanne, Thank you for taking the time to post a review. Providing the highest level of hospitality is our number one priority; therefore, we apologize for falling short of your expectations during your stay in Tallahassee. We hope you will accept our apology on behalf of our city’s leadership. As previously mentioned, we are actively working with local business partners, city leadership, and local law enforcement for a solution to the disruptive level of noise you experienced. Specifically, the city of Tallahassee’s leadership is copied for their continued awareness of the severity of the issues caused for our guests by the high level of unabated noise in the Gaines St. area. We hope they will soon find a permanent resolution to the situation. We remain confident in their concern for the visitors to the FSU campus and our capital city. Ensuring a positive experience during their stay in our beautiful, vibrant, and active neighborhood is our shared priority. Once again, we hope you will accept our apology on behalf of our city’s leadership. We hope to see you again whenever your travels bring you our way. Keith Hoogerheyde,General Manager

8/10 不錯哦

Carolina

家庭旅遊
喜歡:員工素質和住宿環境和硬體
Great location and nice big room. The bathroom was not very clean but I let them know and they sent someone to clean it.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月1日回覆
Dear Carolina, Thank you for choosing to stay with us at Residence Inn Tallahassee Universities at the Capitol. While we regret the cleanliness issues you encountered in your room, we were glad that it was resolved while you were here. It is also nice to read you loved our prime location and well-appointed. spacious accommodations. We appreciate your feedback and hope to see you again on your future visit to the area. Keith Hoogerheyde,General Manager

2/10 很糟糕

liliana

家庭旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Expect zero security and dont be surprised if just anyone can walk in off the street such as homeless can walk in and intimidate hotel guests for not opening doors while they ask for food. Management is sub par and not proactive in managing the lack of security. There is a serious safety issue at this location. They are also under upgraded and vendors come knocking on door asking to check windows that are in process of being replaced. No hot water, lacks cleanliness overall. Truly a disappointment.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月22日回覆
Dear Liliana, Thank you for taking the time to leave a review. We sincerely apologize for not meeting your expectations and for the cleanliness issues you encountered. Please be assured we will follow up on this with our housekeeping team and will take the necessary measures to ensure we are more diligent in our efforts going forward. Furthermore, we are very sorry for the difficulty you experienced with the lack of hot water in your room. We have addressed this accordingly, and we are grateful for your feedback. It is also very concerning to read your specific comment as we take the safety of our guests very seriously. Such incidents are very unusual at our hotel, and we offer our most humble apologies. Your patience in this matter is much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Keith Hoogerheyde,General Manager

4/10 不太好

Elaine

親子旅遊
不喜歡:員工素質和住宿環境和硬體
We had potato chips inside fold away bed and we had to call to get this cleaned. First floor room is very noisy. Front desk lady - Daisia is very rude and didn’t let us use a conference room when none were actually used or occupied. Lots of noise from Gaines Street very late into the night with loud music coming from next door bar and cars passing. Busy street.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月16日回覆
Dear Elaine, Thank you for reviewing your recent experience with us. We sincerely apologize for the inconvenience you experienced during your stay with us. It’s unacceptable that you encountered cleanliness concerns in your room, and we regret any discomfort this caused. We have addressed this with our housekeeping department to ensure this does not happen again. Additionally, we apologize for the behavior you experienced from our front desk staff. Your comments will be shared with our team, and we will take appropriate action to prevent these issues from happening again. Regarding the noise concerns you mentioned, we are actively working with local business partners, city leadership, and local law enforcement for a solution to the disruptive level of noise you experienced. We hope they will soon find a permanent resolution to the situation. We remain confident in their concern for the visitors to the FSU campus and our capital city. Once again, we hope you will accept our apology on behalf of our city’s leadership. We look forward to serving you whenever your travels may return to Tallahassee.Keith Hoogerheyde, General Manager

6/10 一般般

Charles,Glenshaw

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I only chose this properrty because it was advertisedd as having an airport shuttle- i arrived to find out they do not have a shuttle for the first flights out of the Tallahassee Airport.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月8日回覆
Dear Charles, Thank you for taking the time to share your review. We do apologize for any disappointment with the shuttle service. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. Thank you again for your feedback, and hope you will give us another chance to host you again. Keith Hoogerheyde, General Manager

10/10 有夠讚

cynthis

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our attends FSU. This is a perfect place to stay when we visit. Feels like home.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日回覆
Dear Cynthis, Thank you for your excellent review. We are delighted you enjoyed your experience, and it is a pleasure to know we provided you with everything you needed for an outstanding stay. Please come back and see us at Residence Inn Tallahassee Universities at the Capitol any time your travels bring you to our area!Keith Hoogerheyde, General Manager

10/10 有夠讚

Kenneth

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Good location
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月29日回覆
Dear Kenneth, We appreciate you sharing your thoughtful feedback with other travelers. We agree that our convenient location is perfect for exploring all that Tallahassee offers! Our modern hotel places our guests near Florida State University, Doak S. Campbell Stadium, and Florida A&M University. Thank you for choosing Residence Inn Tallahassee Universities at the Capitol, and we hope to have the pleasure of welcoming you back soon.Keith Hoogerheyde,General Manager

10/10 有夠讚

mayte

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日回覆
Dear Mayte, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Tallahassee Universities at the Capitol; we hope to see you again soon. Keith Hoogerheyde, General Manager

10/10 有夠讚

Rhonda

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms were large and comfortable. The breakfast was delicious and had a wide selection to choose from. The staff were friendly and helpful. Grateful for the shuttle to the airport.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月9日回覆
Dear Rhonda, Thank you for staying at Residence Inn Tallahassee Universities at the Capitol. We are glad you liked our comfortable accommodations and that you appreciated our shuttle service. We are also happy to know you enjoyed our breakfast offerings and that our devoted associates took great care of you. We will certainly share your praises with them. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Keith Hoogerheyde General Manager

10/10 有夠讚

Shannon,Spring

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is very nice. I was very impressed with my room. I was even able to enjoy the live band across the street from my room. Breakfast was good and the 2 ladies working the kitchen were so very nice. I would definitely stay again.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月6日回覆
Dear Shannon, Thank you for the kind review of Residence Inn Tallahassee Universities at the Capitol. We are thrilled to know you enjoyed your time with us and that our thoughtfully crafted property and intuitive associates enhanced your visit. It was also a delight reading our complimentary breakfast offerings started your day on the right note. We loved accommodating you, and we sincerely appreciate your dedication to staying with us again; we look forward to it.Keith Hoogerheyde, General Manager

10/10 有夠讚

Amanda

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
GREAT experience here! We booked last minute that morning and called to confirm with no issues. Check in was simple and uneventful. The attendant was sweet and respectful. The room was clean on the third floor with a parking lot view with city streets beyond. I slept with the window open and it was silent beyond the occasional hum of an engine. Beautiful sunny and warm morning. Breakfast was amazing but a little crowded as I slept in. The bed was too comfy not to. We left our room at 11 on the dot and I received an email with a receipt of $30 parking charges (no one mentioned this but not a big deal to me) as well as $4 beverage. I assume from the water bottles on the counter we drank. Overall a good stay and would do it again!!!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月5日回覆
Dear Amanda, Thank you for sharing your review of Residence Inn Tallahassee Universities at the Capitol. We are glad to know you had a seamless check-in experience and that you were pleased with our courteous front desk staff and well-kept accommodations. However, we regret not meeting some of your expectations and your disappointment with some of our charges. These fees are listed on our websites, and we will share your comments appropriately. We appreciate your feedback and look forward to seeing you again on your future visit to the area. Keith Hoogerheyde, General Manager

6/10 一般般

Bryan,Jacksonville

喜歡:整潔度、設施服務和住宿環境和硬體
Clean and in a good location. The room was sandwiched between the dining area and a nearby traffic light, thereby making extremely noise late into the night and very early in the morning. Very hard to get sleep there.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年3月2日回覆
Dear Bryan, We appreciate your feedback and apologize for the inconvenience caused by the noise issues that you encountered during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know that for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We are actively working with local business partners, city leadership, and local law enforcement for a solution to the disruptive level of noise you experienced. Specifically, the city of Tallahassee’s leadership is copied for their continued awareness of the severity of the issues caused for our guests by the high level of unabated noise in the Gaines St. area. We hope they will soon find a permanent resolution to the situation. We remain confident in their concern for the visitors to the FSU campus and our capital city. Ensuring a positive experience during their stay in our beautiful, vibrant, and active neighborhood is our shared priority. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you for choosing us; we look forward to serving you better in the future.Keith Hoogerheyde General Manager

6/10 一般般

Keniesha

喜歡:住宿環境和硬體
不喜歡:整潔度和員工素質
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月12日回覆
Dear Keniesha, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Keith Hoogerheyde,General Manager

8/10 不錯哦

Robert

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
College town
Great staff , good location . A bit noisy if you are in the Main Street sign until about 2am
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月29日回覆
Dear Robert, Thank you for the review of Residence Inn Tallahassee Universities at the Capitol. We are pleased you enjoyed our convenient location and the courteous service provided by our associates. However, we regret the noise disturbance during your stay. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these types of concerns. Thank you again; we look forward to welcoming you back soon.Keith Hoogerheyde General Manager

10/10 有夠讚

Constance

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月29日回覆
Dear Constance, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Tallahassee Universities at the Capitol; we hope to see you again soon. Keith Hoogerheyde General Manager

8/10 不錯哦

Richard,Green Cove Springs

喜歡:整潔度、員工素質和住宿環境和硬體
Stayed on 4th floor, very well kept property. Traffic and street noise made it difficult to sleep.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月24日回覆
Dear Richard, Thank you for making Residence Inn Tallahassee Universities at the Capitol a part of your travel plans. We are happy to know you had a pleasant stay overall and that you loved our well-maintained property. However, we are sorry for the nose disturbances you encountered. We want you to know our front desk is always available to help make you as comfortable as possible. We appreciate your feedback and hope to see you again on your future visit to the area. Keith Hoogerheyde,General Manager

6/10 一般般

Yvette

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
Coffee in maker in room not working.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月9日回覆
Dear Yvette, Thank you for choosing to stay with us. While we are happy to see that your overall experience was comfortable, we apologize that the coffee maker in your room did not work. We appreciate you bringing this to our attention, and we have shared this with our maintenance team. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Keith Hoogerheyde General Manager

10/10 有夠讚

CALLIE

於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月10日回覆
Dear Callie, Thank you for your recent stay at the Residence Inn Tallahassee Universities at the Capitol and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Tallahassee. Keith Hoogerheyde General Manager

10/10 有夠讚

CALLIE

於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月9日回覆
Dear Callie, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Residence Inn Tallahassee Universities at the Capitol. We look forward to serving you again in the future.Keith Hoogerheyde General Manager

10/10 有夠讚

Harry

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月14日回覆
Dear Harry, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Tallahassee Universities at the Capitol, and we look forward to welcoming you back soon.Keith Hoogerheyde General Manager

10/10 有夠讚

Joanna

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月14日回覆
Dear Joanna, Thank you for choosing Residence Inn Tallahassee Universities at the Capitol and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Keith Hoogerheyde General Manager

10/10 有夠讚

Harry

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月6日回覆
Dear Harry, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Residence Inn Tallahassee Universities at the Capitol, I invite you to come back and stay with us again whenever you are in the area.Keith Hoogerheyde General Manager

10/10 有夠讚

John,Tampa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月1日回覆
Dear John, Thank you for sharing your feedback regarding your recent stay at Residence Inn Tallahassee Universities at the Capitol. We are delighted to hear that your experience was exceptional. We look forward to welcoming you back soon again.Keith Hoogerheyde General Manager

10/10 有夠讚

mark

於 2023 年 11 月住了 2 晚
General Manager 於 2023年12月4日回覆
Dear Mark, Thank you for choosing Residence Inn Tallahassee Universities at the Capitol and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Keith Hoogerheyde General Manager

10/10 有夠讚

Jeffrey,Smyrna

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, new, and courteous!
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月21日回覆
Dear Jeffrey, Thank you for staying at Residence Inn Tallahassee Universities at the Capitol. We enjoyed your kind comments about our modern and clean accommodations, most notably how much you liked our attentive service. Thank you for sharing your review with future guests, and we hope you will return the next time you visit Tallahassee.Keith Hoogerheyde General Manager

8/10 不錯哦

Shannon

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel
Check in process was good. Hotel is clean and quiet. Good location. Adequate parking. The rooms that we were given were NOT as advertised on Hotels.com or my reservation confirmation email. I discussed this issue with both the hotel manager and Hotels.com agents the same day we checked in. Nice hotel but false advertising by Hotels.com.
於 2023 年 11 月住了 1 晚
Residence Inn Tallahassee Universities at the Capi 於 2023年11月21日回覆
Dear Shannon, We are glad you had a pleasant stay with us and liked our well-kept property as well as ideal location and your check-in experience. However, we regret not meeting your expectations with your room. We will convey your message appropriately. Thank you again for your patience, and we hope this will not deter you from choosing us again.Sincerely,Residence Inn Tallahassee Universities at the Capitol Team

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Only stayed one night. Great location that is close to the university and around multiple spots for food and gas. Bed and room were comfortable and staff were friendly. Only complaint I have for the whole stay is parking was a little expensive in my opinion ($30usd a night).
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月21日回覆
Dear Guest, Thank you for sharing your experience following your recent stay at Residence Inn Tallahassee Universities at the Capitol. We are thrilled to hear that you enjoyed our convenient location, well-maintained accommodations, and outstanding service. Your feedback is valuable to us, and we look forward to welcoming you back in the future.Keith Hoogerheyde General Manager

10/10 有夠讚

Kim

於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月20日回覆
Dear Kim, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Tallahassee Universities at the Capitol, and we look forward to welcoming you back soon.Keith Hoogerheyde General Manager

10/10 有夠讚

Andrew

於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月12日回覆
Dear Andrew, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Tallahassee Universities at the Capitol, and we look forward to welcoming you back soon.Keith Hoogerheyde General Manager

2/10 很糟糕

Jason,Fairfield

於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月25日回覆
Dear Jason, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Keith Hoogerheyde General Manager

6/10 一般般

Thomas

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The location is excellent for walking to FSU. The free breakfast was amazing and the staff that work the breakfast were excellent! However, there is a $30/day parking fee. We were asked on check in if we were parking on site and they gave is a car tag BUT they never told us about a fee. I only realized after we received an email with charges. Also we called for an extra comforter for our sofa bed and they insisted that all they could provide was a light blanket. The service was disappointing.
於 2023 年 9 月住了 3 晚
General Manager 於 2023年10月3日回覆
Dear Thomas, Thank you for choosing us and for taking the time to write your review. We regret that you were disappointed with our parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We apologize if this was not adequately communicated with you upon check-in, and we will share your comments appropriately. We are also sorry for your concerns with our service and any frustration this caused. We have shared your feedback with our team to prevent this in the future. On the brighter side, we are glad that you enjoyed our convenient location and the delicious breakfast. We are delighted to hear that our breakfast staff left a memorable impression on your stay. We would love to convey your kind words to them. We hope to have another chance to provide you with a better experience in the future. Keith Hoogerheyde General Manager

8/10 不錯哦

keith,altamonte springs

喜歡:整潔度、員工素質和住宿環境和硬體
Can be a little noisey
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月29日回覆
Dear Keith, Thank you for staying at Residence Inn Tallahassee Universities at the Capitol and for your nice rating. We sincerely apologize for the noise concerns during your visit and its impact on your overall comfort. We are grateful for your patience, and we want you to know our front desk is always available to help. Thank you again, and we look forward to your return.Keith Hoogerheyde General Manager

10/10 有夠讚

Cynthia

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful
Wonderful hotel experience. Very clean, large rooms, location was perfect for our FSU weekend with old college friends. Great breakfast & lived the afternoon reception!
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月27日回覆
Dear Cynthia, Thank you for including Residence Inn Tallahassee Universities at the Capitol in your travel plans. We are delighted to read that you enjoyed our location, spotless accommodations and our breakfast offerings. It was a pleasure hosting you all, and we look forward to your return.Keith Hoogerheyde General Manager

10/10 有夠讚

Nemid

Great location and excellent property.
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月18日回覆
Dear Nemid, Thank you for your recent stay at the Residence Inn Tallahassee Universities at the Capitol and for posting such a generous review of our hotel. It is a pleasure to know you loved the fantastic location and our property. We enjoyed having you as our guest, and we look forward to seeing you again on your next trip to Tallahassee. Keith Hoogerheyde General Manager

10/10 有夠讚

Jeffrey

喜歡:整潔度、員工素質和住宿環境和硬體
All good
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月13日回覆
Dear Jeffrey,What a pleasure to read your outstanding review about your time at Residence Inn Tallahassee Universities at the Capitol. We are thrilled you had an excellent experience while visiting Tallahassee. We appreciate you being our guest, and we would love to welcome you back the next time you are in the area. Thank you for the feedback. Keith Hoogerheyde General Manager

4/10 不太好

Charlene

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月11日回覆
Dear Charlene, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Keith Hoogerheyde General Manager

8/10 不錯哦

Patrick

商務旅客
喜歡:員工素質、住宿環境和硬體和客房舒適度
Marriot
It was obvious that the halls and elevators were not cleaned regularly. The room was nice and clean. Traffic was loud.
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月9日回覆
Dear Patrick, Thank you for staying at Residence Inn Tallahassee Universities at the Capitol. We are glad that you loved our well-kept accommodations. However, we sincerely apologize for the cleanliness issues you highlighted. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We pride ourselves on delivering a pleasant hotel experience; therefore, we are sorry for the noise issues you experienced. Thank you again; we look forward to your next visit. Keith Hoogerheyde General Manager

2/10 很糟糕

Chris

於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月27日回覆
Dear Chris, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Keith Hoogerheyde General Manager

10/10 有夠讚

Melissa

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月5日回覆
Dear Melissa, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Tallahassee Universities at the Capitol, and we look forward to welcoming you back soon.Keith Hoogerheyde General Manager

6/10 一般般

Laura

於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月25日回覆
Dear Laura, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Keith Hoogerheyde General Manager

10/10 有夠讚

Julia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月31日回覆
Dear Julia, Thank you for the outstanding rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Tallahassee Universities at the Capitol. We look forward to your return and wish you all the best with your future travels.Keith Hoogerheyde,General Manager

10/10 有夠讚

David

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Management
A very friendly environment. I accidentally booked the wrong room and the manager was very kind to upgrade us to the room we requested. I will return because of the great customer service.
於 2023 年 8 月住了 3 晚
General Manager 於 2023年8月29日回覆
Dear David, Thank you for choosing Residence Inn Tallahassee Universities at the Capitol and sharing your experience. We are sorry about the issues you experienced during your stay. We were happy that we were able to resolve everything to your satisfaction. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Keith Hoogerheyde General Manager

8/10 不錯哦

Angus

於 2023 年 8 月住了 1 晚
General Manager 於 2023年9月18日回覆
Dear Angus, We are delighted you had a great stay at Residence Inn Tallahassee Universities at the Capitol. Thank you for the kind rating, and we look forward to hosting you again soon.Keith Hoogerheyde General Manager

10/10 有夠讚

karan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 8 晚
General Manager 於 2023年8月26日回覆
Dear Karan, It was a pleasure having you as our guest at Residence Inn Tallahassee Universities at the Capitol. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Keith Hoogerheyde General Manager

2/10 很糟糕

Dany

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
General Manager 於 2023年8月23日回覆
Dear Dany, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Keith Hoogerheyde General Manager

8/10 不錯哦

Joel

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overall very good. However, I was given a total cost of $178 when the room was booked, excluding optional incidentals and hotel service fees. Nowhere did it say there would be a $30 plus tax fee for parking for one night. I could have easily parked at my daughter's apartment about one block away for free. I think a that type of fee should be disclosed up front at the time of booking.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月17日回覆
Dear Joel, Thank you for staying with us at Residence Inn Tallahassee Universities at the Capitol and for the nice rating. We are glad to know that you had an overall satisfactory stay. However, we regret your disappointment with our parking charges. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We look forward to hosting you back. Keith Hoogerheyde General Manager

10/10 有夠讚

Patti

喜歡:整潔度、員工素質和住宿環境和硬體
A
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月6日回覆
Dear Patti, Thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn Tallahassee Universities at the Capitol. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Keith Hoogerheyde General Manager

10/10 有夠讚

janina

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Room was clean and space!
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月18日回覆
Dear Janina, Thank you for sharing your experience with fellow travelers. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We look forward to you choosing Residence Inn Tallahassee Universities at the Capitol any time your travels bring you back this way. Keith Hoogerheyde General Manager