溫泉

Mercure Hida Takayama的評分

3 out of 5
Mercure Hida Takayama
4-311-1 Hanasatocho, Takayama, Gifu

評論

9.2

太棒了

10 分,有夠讚;137 則評論中有 100 則" "
8 分,不錯哦;137 則評論中有 28 則" "
6 分,一般般;137 則評論中有 2 則" "
4 分,不太好;137 則評論中有 3 則" "
2 分,很糟糕;137 則評論中有 4 則" "

9.8/10

整潔度

9.2/10

員工素質

9.4/10

設施服務

9.4/10

住宿環境和硬體

8.8/10

環保程度

評論

2/10 很糟糕

carol

於 2024 年 4 月住了 1 晚
Virginie 於 2024年5月17日回覆
Dear CarolWarm greetings from Mercure Hida Takayama, Thank you for taking the time to share your experience.Please allow me to express my heartfelt apologies for the inconvenience you experienced during your stay. It is very unfortunate that we were unable to provide a satisfactory experience. We hope we are given the opportunity to showcase our hospitality in a better light.

10/10 有夠讚

Sharon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
精緻舒適的飯店,很有自己的特色,早餐非常豐富,泡湯區也很乾淨,是住高山的絕佳選擇。歐美客居多
於 2024 年 3 月住了 2 晚
Virginie 於 2024年4月6日回覆
Dear Sharon, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 有夠讚

yuet ming

喜歡:整潔度、員工素質和住宿環境和硬體
職員很有善及樂於助人,因為book枱問題,樂於協助。 房間闊落,新淨。
於 2024 年 3 月住了 2 晚
Front Office 於 2024年3月24日回覆
尊敬的Yuet Ming:感謝您的寶貴意見。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。謹啟

10/10 有夠讚

CHUN-HSING

於 2024 年 1 月住了 1 晚
Virginie 於 2024年2月4日回覆
Dear CHUN-HSING, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 有夠讚

LI-CHEN

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
溫泉很舒服 離車站很近
於 2024 年 1 月住了 1 晚
Virginie 於 2024年2月29日回覆
Dear LI-CHEN , Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

4/10 不太好

Man Fai Wilson

家庭旅遊
不喜歡:員工素質、住宿環境和硬體和客房舒適度
Service is disappointing
We stayed 2 night at the hotel for family vacation. Overall the facilities were a disappionted! First we booked the twin room with 2 people including breakfast and surprised that we were told the breakfast only included for 1 person only and we have to pay for another one which seems strange and tricky on the booking. Second, the private onsen need to pay ¥3000 per session seems expensive though being a business hotel and service provided! I checked it was not any charge before in this hotel and not sure when they change the policy ! Also, the 2nd breakfast session is from 8-10am. However, the last entry is cut at 9:30am which is fine but there were no any verbally notice during check in but just very little small words written in a full page of general information which is just hard to aware. Although the staff finally let us in but the communication is bad between front desk and restaurant which we needed to keep explaining what happened to different staff again. The hotel provides mineral water to guest at room daily but it’s in grass bottle. I feel it’s not convenient and it will waste if guest is not finished while they cannot just take away While the hotel dose not have their own carpark is also a weak point compare to other similar range of hotel in the same region
於 2023 年 12 月住了 2 晚
Front Office 於 2024年1月2日回覆
Dear Man Fai WilsonThank you for taking the time to tell us about your experience at the Mercure Hida Takayama. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Hida Takayama, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 有夠讚

KIT MAN

於 2023 年 12 月住了 2 晚
Front Office 於 2024年1月2日回覆
Dear KIT MAN,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Ching Chung

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
很好,好方便,好近車站,而且好靚。
於 2023 年 12 月住了 1 晚
Mercure飛騨高山 員工一同 於 2024年1月2日回覆
尊敬的 Ching Chung:感謝惠賜有關下榻 Mercure Hida Takayama的寶貴意見。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務品質,我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨會像前一次一樣愉快。謹啟

10/10 有夠讚

Po Yee

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚
Virginie 於 2023年12月11日回覆
Dear Po Yee, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 有夠讚

YIK SZE

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
Virginie 於 2023年9月23日回覆
Dear Yik Sze, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 有夠讚

FuChun

於 2023 年 9 月住了 1 晚
Virginie 於 2023年9月23日回覆
Dear FuChun, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

Hing

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
各方面都好
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Hing

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
房間好整潔,好新淨,非常好

10/10 有夠讚

Prince

於 2023 年 8 月住了 1 晚
Virginie 於 2023年9月7日回覆
Dear Prince, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

Yuk Yue Vicky

於 2023 年 8 月住了 1 晚
Virginie 於 2023年8月11日回覆
Dear Yuk Yue Vicky, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 有夠讚

WAI MAN CRYSTAL

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
乾淨,員工有禮貌
於 2023 年 7 月住了 2 晚
Virginie 於 2023年8月11日回覆
Dear Wai Man Crystal, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

Chang

喜歡:整潔度、員工素質和住宿環境和硬體
Onsen is very good
於 2023 年 5 月住了 1 晚
Virginie 於 2023年6月5日回覆
Dear Chang, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us, particularly the hot spring!We eagerly look forward to welcoming you back soon.

8/10 不錯哦

King chou

於 2023 年 5 月住了 1 晚
Virginie 於 2023年6月5日回覆
Dear King Chou, Thank you for sharing this review!We all hope you had a wonderful stay with us!We eagerly look forward to welcoming you back soon.

10/10 有夠讚

BO CHEUNG

喜歡:整潔度、員工素質和住宿環境和硬體
Good location. BF very good 👍
於 2023 年 3 月住了 2 晚
Virginie 於 2023年5月24日回覆
Dear Bo Cheung, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

Gillian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient for train station and historical centre. Very comfortable beds and quiet. Didn't use the restaurant so can't comment on breakfast etc. Onsen was lovely and relaxing. Would stay again.
於 2024 年 5 月住了 2 晚
Virginie 於 2024年5月17日回覆
Dear Gillian, Thank you for sharing this wonderful review!It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really near to Takayama station and walking distance to any touristic spots. In addition, your generous comments regarding our service will certainly be a source of motivation and encouragement for our team. We truly appreciate your comments! Another wonderful experience awaits you here, and we look forward to welcoming you back soon.

10/10 有夠讚

Haruna

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
部屋がきれいで、大浴場もあり、とても過ごしやすかったです。
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Miho

喜歡:整潔度
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Christof

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Virginie 於 2024年5月17日回覆
Dear ChristofWarm greetings from Mercure Hida Takayama, Thank you for taking the time to share your experience.Please allow me to express my heartfelt apologies for the inconvenience you experienced during your stay. It is very unfortunate that we were unable to provide a satisfactory experience. We will take your concerns to bring our service one-step further.

4/10 不太好

yuuzi

於 2024 年 4 月住了 3 晚
Virginie 於 2024年5月17日回覆
Dear YuuziWarm greetings from Mercure Hida Takayama, Thank you for taking the time to share your experience.Please allow me to express my heartfelt apologies for the inconvenience you experienced during your stay. It is very unfortunate that we were unable to provide a satisfactory experience.We hope we are given the opportunity to showcase our hospitality in a better light.

10/10 有夠讚

Teri,Gold River

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a beautiful hotel. Great staff, excellent location, wonderful bar, and delicious breakfast. It’s a gem! Highly recommend!
於 2024 年 4 月住了 2 晚
Virginie 於 2024年5月17日回覆
Dear Teri, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 有夠讚

Helen

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Virginie 於 2024年4月6日回覆
Dear Helen, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

Margaret

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Gorgeous new hotel, very convenient to train station. The onsen was beautiful and relaxing and the breakfast was delicious
於 2024 年 2 月住了 2 晚
Virginie 於 2024年4月6日回覆
Dear Margaret, Thank you for sharing this wonderful review!It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really near to Takayama station and walking distance to any touristic spots. In addition, your generous comments regarding our service will certainly be a source of motivation and encouragement for our team. We truly appreciate your comments! Another wonderful experience awaits you here, and we look forward to welcoming you back soon.

8/10 不錯哦

Daisuke,Kawasaki city

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
初めて利用させていただきました。 良い点 海外にいるかのような雰囲気 寝装具が良い 悪い点 チェックインに時間かかりすぎる インバウンドの方が多いからか、 スタッフが憔悴しきっていて、サービスが低下している。 おもてなしの気持ちや真心サービスが欠けている
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Jamie

於 2024 年 2 月住了 3 晚
Virginie 於 2024年4月6日回覆
Dear Jamie, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

Susan

於 2024 年 2 月住了 1 晚
Virginie 於 2024年2月29日回覆
Dear Susan, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

Lia Yen

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean room and great location which near to Takayama station and a lot of eateries. walking distance to old town too.
於 2024 年 1 月住了 2 晚
Virginie 於 2024年2月4日回覆
Dear Lia Yen, Thank you for sharing this wonderful review!It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really near to Takayama station and walking distance to any touristic spots. In addition, your generous comments regarding our service will certainly be a source of motivation and encouragement for our team. We truly appreciate your comments! Another wonderful experience awaits you here, and we look forward to welcoming you back soon.

10/10 有夠讚

May Mylene

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were friendly & accommodating. We’ll definitely be back again.
於 2024 年 1 月住了 1 晚
Virginie 於 2024年2月4日回覆
Dear May Mylene, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

8/10 不錯哦

L

於 2024 年 1 月住了 2 晚
Virginie 於 2024年2月4日回覆
Dear L, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

Michelle

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Virginie 於 2024年2月29日回覆
Dear Michelle, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 有夠讚

Yiting

於 2023 年 12 月住了 2 晚
Virginie 於 2024年2月4日回覆
Dear Yiting, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

Karen

Front Office 於 2024年1月2日回覆
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

Lee chwee priscilla

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Front Office 於 2024年1月2日回覆
Dear Lee chwee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

Ivy

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great service, great stay.
Excellent service and friendly staff. They were super attentive to our needs and also helped us with all our needs. We really liked that they gave us adjoining rooms which made it so much easier. The onsen was perfect and very clean, especially at the end of a cold, snowy day out. The outdoor onsen was great! The rooms were spacious, even with a cot, really clean and comfortable. Overall a very comfortable 2 days stay. Will definitely be back.
於 2023 年 12 月住了 2 晚
Front Office 於 2024年1月2日回覆
Dear Ivy,We very much appreciate your comments regarding your stay at the Mercure Hida Takayama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 有夠讚

JONG GEON

於 2023 年 12 月住了 2 晚
Front Office 於 2024年1月2日回覆
Dear JONG GEON,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

Ka Ki

於 2023 年 12 月住了 1 晚
Front Office 於 2024年1月2日回覆
Dear Ka Ki,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

Ding-Yu

於 2023 年 12 月住了 1 晚
Virginie 於 2023年12月11日回覆
Dear Ding-Yu, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

SeungKyung

於 2023 年 11 月住了 1 晚
Front Office 於 2024年1月2日回覆
Dear SeungKyung,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Seungming

於 2023 年 11 月住了 1 晚
Virginie 於 2023年12月11日回覆
Dear Seungming, Thank you for sharing this review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

8/10 不錯哦

Khai Wor,Singapore

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pleasant and has all the facilities.. Friendly staff!
於 2023 年 10 月住了 2 晚
Virginie 於 2023年12月11日回覆
Dear Khai Wor, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 有夠讚

Kenneth

喜歡:整潔度、員工素質和住宿環境和硬體
Room was comfortable, and the staff was very helpful
於 2023 年 11 月住了 2 晚
Virginie 於 2023年12月11日回覆
Dear Kenneth, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

8/10 不錯哦

Irene

喜歡:整潔度和住宿環境和硬體
Reception staff was not very helpful. We were trying to arrange luggage to be sent to our Tokyo hotel but she told us to make arrangements ourselves at a convenience store without giving us directions.
於 2023 年 11 月住了 2 晚
Front Office 於 2024年1月2日回覆
Dear Irene,Thank you for taking the time to tell us about your experience at the Mercure Hida Takayama. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Hida Takayama, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 有夠讚

victor

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Virginie 於 2023年12月11日回覆
Dear victor, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 有夠讚

Jill

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay, very comfy!
於 2023 年 10 月住了 1 晚
Virginie 於 2023年12月11日回覆
Dear Jill, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.

10/10 有夠讚

Wang Leuk

於 2023 年 10 月住了 1 晚
Virginie 於 2023年12月11日回覆
Dear Wang Leuk, Thank you for taking the time to share this wonderful review!We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group, and strongly adhere to the principles laid down by our founders.Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon!

10/10 有夠讚

Trevor,Calgary

於 2023 年 10 月住了 3 晚
Virginie 於 2023年12月11日回覆
Dear Trevor, Thank you for sharing this wonderful review!We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon.