Beautiful Property, But Poorly Maintained
The property itself is beautiful and has a lot of potential, but unfortunately, it feels abandoned and poorly maintained. The overall condition of the hotel gives the impression that proper preventive maintenance and housekeeping standards are not being consistently followed.
I booked two rooms for my family, and unfortunately, both rooms had mold issues and were not properly maintained. One of the rooms had a broken bathroom door, while both bathrooms had visible mold and mildew. The shower head was also heavily covered in mildew, and I had to specifically request housekeeping to scrub and clean it.
For a property of this size and potential, these are issues that should be addressed proactively rather than only after a guest brings them to the hotel’s attention. Cleanliness and proper maintenance are basic expectations, especially when it comes to guest rooms and bathrooms.
It is disappointing because the property itself is beautiful, but the lack of proper upkeep significantly affects the guest experience. If the hotel intends to continue operating, management needs to seriously invest in preventive maintenance, deep cleaning, and overall property upkeep.
More importantly, mold and poor sanitation should not be taken lightly as they can potentially affect guests’ health and safety. Management should address these concerns immediately and ensure the property is safe and properly maintained for the public.