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西西里奧蒂亞宮殿飯店 - 傲途格精選的評分

5 out of 5
西西里奧蒂亞宮殿飯店 - 傲途格精選
Via Riva Nazario Sauro, Syracuse, Sicilia

評論

9.4

好極了

10 分，有夠讚；199 則評論中有 157 則" "
8 分，不錯哦；199 則評論中有 27 則" "
6 分，一般般；199 則評論中有 6 則" "
4 分，不太好；199 則評論中有 2 則" "
2 分，很糟糕；199 則評論中有 7 則" "

9.8/10

整潔度

9.6/10

員工素質

9.2/10

設施服務

9.6/10

住宿環境和硬體

9.2/10

環保程度

評論

8/10 不錯哦

Truc，San Diego

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location: Excellent, on Ortigia island but close to mainland. Near open air market & many good restaurants. Facilities: Common areas are superb & luxurious. Room is OK, not great. Bathroom too small, especially shower, which also leaks after each use. Service: At breakfast, service is excellent. Housekeeping is OK, sometimes good, sometimes a bit off. Food: Judging from breakfast, restaurant probably very good. In conclusion: If the bathroom was larger and better, it would truly be a 5-star experience, otherwise I feel it's only 4-star.
於 2024 年 4 月住了 8 晚
Giuseppe, Front office Guest experience 於 2024年4月23日回覆
Dear mr. Truc, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Ortea Palace Hotel, Sicily, Autograph Collection. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all my Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Giuseppe Di NotoFront office agent Ortea Palace Hotel, Sicily, Autograph Collection

10/10 有夠讚

michel

喜歡：整潔度、員工素質和住宿環境和硬體
It was perfect for 1 night
於 2024 年 3 月住了 1 晚
Giuseppe, Front office Guest experience 於 2024年4月3日回覆
Dear Michel,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Hotel Sicily - Autograph Collection..It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIUSEPPE DI NOTOfront office agentOrtea Palace Hotel Sicily, Autograph Collection

8/10 不錯哦

Leonard

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Just fyi…Air Conditioning is purposely disabled until April…Room was hot during the day…staff would only offer a fan.
於 2024 年 3 月住了 2 晚
G. Di Noto 於 2024年3月26日回覆
Dear Leonard,Thank you for taking the time to let us know about your stay at Ortea Palace Hotel, Sicily Autograph Collection. Your experience rating is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any bad performance from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Giuseppe Di notoGuest AgentOrtea Palace Hotel Sicily, Autograph Collection

4/10 不太好

Osama

團體旅遊
喜歡：住宿環境和硬體
The duplex rooms is not practical. And the shower is terribly small. Even though the toilet space is available to make a comfortable shower soace
於 2024 年 2 月住了 4 晚
Gianluca G. 於 2024年2月29日回覆
Dear Osama,Thank you for taking the time to let us know about your stay at Ortea Palace Hotel, Sicily Autograph Collection. Your experience rating is below our standard and we are truly sorry to hear about your feelings.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations.We truly hope to have the chance to welcome you back and to make the most enjoyable experience for you, exactly like nothing else.Please do not hesitate to contact us for any request you might have, we remain at your disposal,Sincerely,Sincerely,GIANLUCA GRANDEFront Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 有夠讚

Kiyoko

喜歡：設施服務
The hotel is superbly comfortable and the staff have been attentive yo the needs of guests. The building is unique and has preserved it’s original features without compromising comfort. Breakfast staff members have been both very kind to me and to my little dog (thank you, Frderica). Talking about my dog, he loved the room and the bed. I cannot wait to return.
於 2024 年 2 月住了 7 晚
N 於 2024年2月24日回覆
Dear Kiyoko,On behalf of the entire hotel team, we want to thank you for sharing about your stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nicoletta -Guest Experience Team

10/10 有夠讚

Dario

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel di alto livello con reception, bar e personale all'altezza. La camera molto bella e spaziosissima, con macchinetta per il caffè, doppio bagno e salottino. Qualcosina da migliorare in zona Spa.
於 2023 年 6 月住了 2 晚
Nicoletta 於 2024年1月31日回覆
Dear Dario,On behalf of the entire hotel team, I want to thank you for sharing about you stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Nicoletta - Front Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 有夠讚

Perry

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing hotel would definitely return.
於 2024 年 1 月住了 1 晚
Gianluca G. 於 2024年1月28日回覆
Dear Perry,On behalf of the entire hotel team, I want to thank you for sharing about you stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Gianluca G.Front Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 有夠讚

Angelo

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Gianluca 於 2024年1月10日回覆
Gentilissimo Angelo,A nome di tutto il team dell'hotel, vogliamo ringraziarla per aver condiviso la sua esperienza all'Ortea Palace Hotel, Sicily Autograph Collection.È sempre incoraggiante ricevere feedback positivi, in particolare quando provengono da coloro che contano di più: voi!Il suo feedback è stato condiviso con l'intero team, come un modo per celebrare le bellissime esperienze offerte ai nostri ospiti.Ancora una volta, apprezziamo che lei abbia dedicato del tempo per condividere il suo feedback.Speriamo di rivederla presto.Gianluca G.Front Office AgentOrtea Palace Hotel, Sicily Autograph Collection

10/10 有夠讚

luis

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Gianluca 於 2024年1月12日回覆
Dear Luis,On behalf of the entire hotel team, I want to thank you for sharing about you stay at Ortea Palace Sicily Autograph Collection,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIANLUCA GRANDEFront Office AgentOrtea Palace Hotel Sicily, Autograph Collection093116681

10/10 有夠讚

Maurizio，Berkeley Heights

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel I have stayed
於 2023 年 12 月住了 2 晚
Titty 於 2023年12月28日回覆
Dear Maurizio,On behalf of the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 有夠讚

HYEONCHEOL

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
기대하지 않았음에도 최고의 서비스를 경험한 호텔. 시라쿠사를 여행하며 인종차별을 경험해 매우 불쾌한 상태였음에도 불구하고, 이 호텔의 모든 직원들의 우호적인 모습과 친절함 덕분에 여행이 한층 행복해졌다. 조식은 매우 깔끔하고 맛있었다. 룸서비스도 최고이고, 특히 오션뷰의 방은 정말 아름다웠다. 시라쿠사를 여행하는 사람들에게 강력히 추천하는 호텔!!! 모든 것이 완벽했습니다.
於 2023 年 11 月住了 2 晚
Gianluca G. 於 2023年11月28日回覆
Dear Jisu JeonOn behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Hotel Sicily- Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIanluca G.Front Desk AgentOrtea Palace Hotel Sicily, Autograph Collectionfrontoffice@orteapalace.com+39093116681

10/10 有夠讚

Mundy Y

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Gianluca G. 於 2023年11月28日回覆
Dear Mundy YOn behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Hotel Sicily- Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,GIanluca G.Front Desk AgentOrtea Palace Hotel Sicily, Autograph Collectionfrontoffice@orteapalace.com+39093116681

10/10 有夠讚

Sara

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Anna checked in with me before we arrived. She upgraded our room and provided us with tips on how to get around the neighborhood. Had a great dinner at the rooftop restaurant. Food, atmosphere and service was top notch. Concetta gave us a great check out experience. This hotel is very modern and updated. It’s very close to the old town for eating drinking and shopping.
於 2023 年 10 月住了 2 晚
Titty 於 2023年10月25日回覆
Dear Sara,On behalf of the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soonKind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 有夠讚

Olivia

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent location, beautiful hotel
於 2023 年 10 月住了 3 晚
Titty 於 2023年10月18日回覆
Dear Olivia,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace HOtel Sicily - Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the fab Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,CONCETTA IACONOGuest AgentOrtea Palace Hotel Sicily, Autograph Collectionfrontoffice@orteapalace.com+39093116681

10/10 有夠讚

Chrystiane

於 2023 年 10 月住了 1 晚
Titty 於 2023年11月3日回覆
Dear Chrystiane,On behalf of the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soonKind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 有夠讚

Facundo，Miami

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was outstanding, actually we have extended our stay one extra night because of that!!!
於 2023 年 9 月住了 1 晚
Titty 於 2023年9月25日回覆
Dear Facundo,On behalf of myself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 有夠讚

Sylvia

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is beautiful. The building is very nice. The rooms are impecable
於 2023 年 9 月住了 1 晚
Titty 於 2023年9月25日回覆
Dear Sylvia,On behalf of myself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soonKind regards,Concetta Iacono - Guest Agent Ortea Palace Hotel Sicily Autograph Collection

10/10 有夠讚

Margarita

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful Hotel
Beautiful Hotel in a great position, central and walkable to all the attractions Really good breakfast buffet, large clean rooms could not fault it, helpful staff
於 2023 年 8 月住了 7 晚
Titty 於 2023年9月14日回覆
Dear Margarita,On behalf of myself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Concetta Iacono - Guest AgentOrtea Palace Hotel SicilyAutograph Collection

10/10 有夠讚

Fiona

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had such a wonderful stay. The hotel staff were always welcoming and treated us so well. Our room was very clean and comfortable. The hotel was located in an excellent location: bus to airport was a 10min walk away; bars, restaurants and shops just a short stroll; it was also very quiet so not disturbed at all. Highly recommend this hotel for your stay in Syracuse
於 2023 年 9 月住了 3 晚
Giuseppe, Front office guest experience 於 2023年9月12日回覆
Dear Ms. Fiona,On behalf ofmyself and the entire Team, I want to thank you for sharing about your recent experience at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

Barbara

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a lovely hotel, with an exceptional staff. Everyone was extremely helpful, and kind. We loved the bicycles that were available to rent! We had a great time tooling around Ortigia and Siricusa although scary at times!
於 2023 年 9 月住了 3 晚
Giuseppe, Guest EXP Team 於 2023年9月5日回覆
Dear Ms. Barbara, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Ortea Palace Hotel, Sicily, Autograph Collection. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my fab Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Giuseppe Di Noto - Front office agent

8/10 不錯哦

Clara

於 2023 年 8 月住了 2 晚
Titty 於 2023年9月1日回覆
Dear Clara, On behalf of the entire hotel team, I want to thank you for sharing about your experience at Ortea Palace! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta Iacono Front Office Agent, Ortea Palace,Sicily - Autograph Collection

10/10 有夠讚

Paul

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A beautiful restored hotel from a post office Wonderfully decorated, bright and beautiful Staff was fabulous and helpful Suite styled rooms were spacious and perfect for hosting guests
於 2023 年 8 月住了 3 晚
Titty 於 2023年8月31日回覆
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your experience at Ortea Palace! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the entire Team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Concetta Iacono - Guest Experience TeamOrtea Palace Hotel SicilyAutograph Collection

10/10 有夠讚

Samy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Les chambres sur deux niveaux sont grandes et luxueuses
於 2023 年 8 月住了 2 晚
Alessandro D.S. 於 2023年8月29日回覆
Dear Mrs. Samy,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Ortea Palace Hotel, Sicily, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Alessandro De Santis - Guest Experience Team

2/10 很糟糕

Fabrizio

商務旅客
喜歡：員工素質
不喜歡：整潔度和設施服務
Troppo Caro per quello che è.. Non si è mai visit che per usare la piscina in un hôtel 5 Stelle si debbano pagare 30€.
於 2023 年 8 月住了 3 晚
GM Ortea Palace Hotel, Sicily Autograph Collection 於 2023年8月4日回覆
Dear Fabrizio,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire team to ensure the necessary guidelines are in place and reviewed to prevent the issue from occurring in the future.Unfortunately, you have chosen only a B&B rate package, that's why Spa services were not included.Sorry for that.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,PATRIZIA CANDELAGeneral ManagerOrtea Palace Hotel Sicily, Autograph Collection+39 0931 16681

10/10 有夠讚

patricia

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Amazing stuff really great all the people working there was Top Alessandro at the front desk gave us amazing service .
於 2023 年 7 月住了 1 晚
Titty 於 2023年7月27日回覆
Dear Patricia,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regards,Concetta Iacono - Guest Experience TeamOrtea Palace Autograph Collection

10/10 有夠讚

Mr S

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚
Titty 於 2023年7月27日回覆
Dear Mr. S,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regardsConcetta Iacono - Guest Experience TeamOrtea Palace Autograph Collection

10/10 有夠讚

Adam

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
An amazing hotel with fantastic staff who are really friendly and can’t do enough for you but are genuine and not sycophantic. The room we had was brilliant - split over two levels with a fab bath it was u like any other room we’d been in. Unfortunately the surrounding area doesn’t match the high standards of Ortea Palace. Not that it’s bad but you’d expect the area to be lovely too and it’s not of the same standard. Still highly recommended but just the surrounding area isn’t five star. The hotel definitely is!!!
於 2023 年 6 月住了 3 晚
Giuseppe, Front office guest experience 於 2023年7月4日回覆
Hi Adam,Thank you for your lovely review, all the staff take pride in giving you a memorable stay. We hope to see you again in Siracusa.Best regards

10/10 有夠讚

deniz

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Amazing hotel at the heart of Siracusa, everything was perfect. From check in to beautiful, recently renovated rooms and very helpful staff. Could not ask for more. thanks in particular to Angelo, he was always very kind and helpful.
於 2023 年 6 月住了 4 晚
Giuseppe, Front office guest experience 於 2023年7月4日回覆
Hi Deniz,Thank you for your lovely review, all the staff take pride in giving you a memorable stay. We hope to see you again in Siracusa.Best regards

10/10 有夠讚

Mary

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A Unique and Exquisitely Elegant Hotel
This is an exquisite property beautifully refurbished in every detail. The staff make you feel welcome the minute you arrive until the day you leave, the entire time like totality. A few practical recommendations to help enhance the experience would be to provide a rubber bath mat in the shower. The marble floor with soapy water is extremely slippery and dangerous. A trash can is needed under the sink in the bedroom. The bedroom is dominated by the bathtub, a chair is needed here too. An iron and ironing board in the closet would be a nice addition to help travelers immediately fix their wrinkled clothes. Nearly all Marriotts provide them.
於 2023 年 6 月住了 1 晚
Giuseppe, Guest EXP Team 於 2023年7月4日回覆
Hi Mary,Thank you for your lovely review, all the staff take pride in giving you a memorable stay. We hope to see you again in Siracus.Best regards

10/10 有夠讚

GA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stunning Hotel
This stunning hotel is in a great location within walking distance to all the restaurants and shops. The decor is amazing and the indoor pool was fabulous.
The beautiful interior
於 2023 年 6 月住了 2 晚
Titty 於 2023年7月1日回覆
Dear GA -On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regards,Concetta Iacono - Guest Experience TeamOrtea Palace Autograph Collection

10/10 有夠讚

EDGAR，CHULA VISTA

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great location, excellent service
於 2023 年 6 月住了 3 晚
Giuseppe, Front office Guest experience 於 2023年6月26日回覆
Hi Mr. Mora,Thank you for choosing Ortea palace, we hope we have given you a memorable stay!

10/10 有夠讚

Lori

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
It's a very cool hotel that used to be a post office, so there is an interesting mix of old and new building design. Overall, the room we stayed in was very elegant with high ceilings, velvet curtains and chairs, and antique furniture, with modern technology and bathrooms. The location is great -- just over the bridge which makes it easy to get on and off Ortigia -- and within easy walking distance of all the things to do and see on the island. The only downside is parking which is near impossible to find on your own, so we paid the 40 Euros a day to valet park. Also, the front desk is sorely understaffed, which meant we were always waiting for help. A hotel like this should not have one person working the front desk during check out!
於 2023 年 6 月住了 2 晚
Titty 於 2023年6月25日回覆
Dear Lori,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Concetta IaconoGuest Experience TeamOrtea Palace Hotel, SicilyAutograph Collection

2/10 很糟糕

Henry

情侶出遊
喜歡：整潔度
不喜歡：住宿環境和硬體
The air conditioning didn't work in our room, which was unbearably hot. They switched us to another room, which was better, but still not great. I spend my nights on top of the covers, sweaty, and waking up during the night. I would not stay here again.
於 2023 年 6 月住了 2 晚
Titty 於 2023年6月24日回覆
Dear Henry,Thank you for staying with us!Sorry your experience have been under our usual standards. We have had a serious breakdown with the air conditioning which made some rooms less cold than usual. We apologize for the misconfort and hope to have the opportunity to welcome back to Sicily the soonest!With my best regards,Concetta IaconoGuest Experientce TeamOrtea Palace, SicilyAutograph Collection

10/10 有夠讚

Antonio

於 2023 年 6 月住了 1 晚
Titty 於 2023年6月22日回覆
Dear Antonio,thank you for your positive feedback and we hope to have the pleasure of welcoming you back in the near future to create another memorable stay!Best regards,Concetta IaconoGuest Agent

10/10 有夠讚

David D

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice
於 2023 年 6 月住了 4 晚
Giuseppe, Guest EXP Team 於 2023年6月11日回覆
Hi David,Thank you for your kind appreciation.We hope to see you again!

10/10 有夠讚

Mercedes

於 2023 年 5 月住了 1 晚
Titty 於 2023年6月3日回覆
Dear Mercedes,Thank you for your kind review! Hope to have the pleasure to welcome you back in the near future.With my best regards,Concetta- Guest agent

10/10 有夠讚

Jacqueline

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Lovely staff at the check-in desk who were so welcoming and accommodating throughout our stay. Breakfast was great and made to order options included was a nice bonus! The rooms were beautiful and clean. Easy to notice since everything is white. Self parking is just in front of the hotel. It’s a public lot and 15 Euros for 24 hours. Hotel will register your car for you with the municipality. There’s valet but not worth it when you can literally walk outside and get into your car yourself and go. Location is central to many sites and easy to navigate. Only downside was that it was a bit warm in the rooms. Thankfully the windows open and it was cool outside during our late May visit. Overall we would absolutely recommend and stay here again!
於 2023 年 5 月住了 2 晚
Titty 於 2023年5月28日回覆
Dear Jacqueline, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again!With my best regards,Concetta Iacono - Guest Agent

10/10 有夠讚

ANTHONY

團體旅遊
喜歡：員工素質和住宿環境和硬體
Wow It doesn’t come much better than this
於 2023 年 5 月住了 2 晚
Titty 於 2023年5月28日回覆
Dear ANTHONY, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!Best regards,Concetta Iacono - Guest Experience Team

10/10 有夠讚

Joanne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Titty 於 2023年5月25日回覆
Dear Joanne,thank you for your feedback and we hope to have the pleasure to welcome you back at Ortea Palace Luxury hotel to create another memorable stay.With my best regards,Concetta - Guest Experience Team

10/10 有夠讚

Jeff

家庭旅遊
A Luxurious Haven of Hospitality
I recently had the pleasure of staying at the Ortea Palace Luxury Hotel, and I can confidently say that it was an outstanding experience. The rooms were absolutely gorgeous, exuding a perfect blend of modern elegance and timeless charm. The attention to detail was impeccable, creating a luxurious and comfortable retreat. However, what truly made my stay exceptional was the incredibly friendly and helpful staff. Concetta, in particular, went above and beyond to assist us with activity suggestions, making plans, and securing reservations. Her expertise and genuine care made our stay truly memorable. Additionally, the breakfast spread was simply amazing, offering a wide variety of delectable options. The restaurant staff, especially Angelo, Frederica and Stefano provided exceptional service with their kindness and attentiveness. From start to finish, the Ortea Palace Luxury Hotel provided an unforgettable experience, and I cannot wait to return in the future.
於 2023 年 5 月住了 2 晚
Giuseppe - Night Auditor 於 2023年5月20日回覆
Hi Jeff!Thank you very much for your lovely review! Our staff is very pleased to have made your stay memorable.We Hope to have you again in Siracusa!Best regards

8/10 不錯哦

Su-Chuan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Only problem with the hotel is: The bathroom floor & shower tray are both slippy and dangerous and no flannels with very tiny shower gel bottles. Everything else were wonderful with excellent services and great locations.
於 2023 年 5 月住了 1 晚
Titty 於 2023年5月17日回覆
Dear Su-Chuan,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. I am sorry about the shower gel, but if you would have asked us, we would have let you have other shower gel bottles. Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta - Guest Experience Team

10/10 有夠讚

Michel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bel hôtel enchanteur de grande classe!!! Le personnel est attentif à nos besoins et s'assure de notre satisfaction. Je recommande cet hôtel.
於 2023 年 4 月住了 2 晚
Titty - Guest Experience Team 於 2023年5月5日回覆
Dear Michel, On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta - Guest Experience Team

10/10 有夠讚

Gary

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful hotel
Beautiful hotel with a friendly and professional staff. The atrium housed a comfortable bar area on one side, with the restaurant on the other side. My travelmate gave the spa high marks. It's located within walking distance of most of the Siracusa points of interest.
於 2023 年 4 月住了 2 晚
Titty 於 2023年5月2日回覆
Dear Gary,on behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Concetta IaconoGuest Experience Team

10/10 有夠讚

Angelo

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bellissima esperienza!
Un VERO hotel 5 stelle.
於 2023 年 4 月住了 3 晚
Titty 於 2023年5月2日回覆
Gentilissimo Angelo,grazie per aver scelto Ortea Palace Luxury Hotel per il suo soggiorno.L'aspettiamo nuovamente per poter vivere un'altra magnifica esperienza!Cordialmente,Concetta- Guest Experience Team

10/10 有夠讚

Daria

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing amazing hotel! Silvia was SO friendly and helpful at check in and walked us to our beautiful room. Everyone we met was so nice and accommodating. Breakfast was delicious and we loved everything about this hotel! Only recommendation is to have mirrors and small towels available in the gym :)
於 2023 年 4 月住了 3 晚
Titty 於 2023年4月22日回覆
Dear Daria,on behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the fab team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Concetta IaconoGuest Experience Team

10/10 有夠讚

Caterina and Raymond

於 2023 年 3 月住了 1 晚
Titty - Guest Experience Team 於 2023年4月5日回覆
Dear Caterina and Raymond,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta - Guest Experience Team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great staff. Helpful, friendly and accommodating. Shower head didn’t work. Towel heater in shower room didn’t work. Otherwise great stay
於 2023 年 3 月住了 1 晚
Titty 於 2023年4月13日回覆
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay at Ortea Palace Luxury Hotel. It is always encouraging to hear positive feedback and that your stay was great. We are very sorry about the shower head that did not work and we will make sure that it will not happen again. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Concetta - Guest Experience Team

10/10 有夠讚

Wojciech

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent location-upscale interior finishes , magnificent views
於 2023 年 1 月住了 2 晚
Anna - Guest Exeperience Team 於 2023年1月16日回覆
Dear Wojciech,On behalf of the entire hotel team, I want to thank you for sharing with us your experience!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,

10/10 有夠讚

Igor

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

Rebecca

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚
Titty 於 2022年12月20日回覆
Dear Rebecca,thank you for choosing Ortea palace Luxury Hotel for your stay!We hope to welcome you back soon to create another memorable stay!With my best regards,Concetta IaconoGuest Experience Team